Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,920 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After my first purchase I have been extremely impressed with Beermerchants! I placed my order at 4pm on Thursday (with free delivery) and arrived by midday on Friday. You cant get much better service than this, will be reordering soon! Thanks!”

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Posted 4 years ago

Thanks William for leaving your possitive feedback on your experience. We hope to deliver 'Great Beer To Your Door' once again.

Posted 4 years ago

“Excellent prices and wonderful customer service.”

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Posted 4 years ago

“Disappointed first and last ordering from this company. Not living up to their own hype online. Placed order on the 6th April, no order received by today the 12th. I've had no response to my email and when I rang the telephone number a voicemail message told me to ring back later. Also, unable to track the order from their site. This was a birthday present for my husband but unfortunately that was on the 10th April much too late now.”

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Posted 4 years ago

Hi Ann, Thank you for leaving your feedback on your experience with Beer Merchants. We are very sorry that there was a few issues with your order. Any feedback is good feedback and we will always strive to improve on the customer experience. We hope that we can make this issue up to you sometime in the future.

Posted 4 years ago

“Great service this was my first order highly recommend the paulaner keg will definitely use beer merchant again”

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Posted 4 years ago

“Beer merchants used to be a great company however if something goes wrong they lack compassion and they don't fix the issue. They really need to sort out their customer service. I've had two issues with them very recently which made me leave their premium subscriptions service. The main issue I've had was that I've received my premium subscription service and my order clearly was tampered with....someone had opened the box and it was delivered to my doorstep clearly damaged with the cans all dented. The delivery driver was none the wiser and said that is how he had received the package. I reached out to beer merchants thinking they would look into this or further somekind of action and all I got was a one sentence apology and a statement saying that it wasn't them... I couldn't help but feel cheated in some way shape of form as I was a customer with them for a year and this is the response I get.”

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Posted 4 years ago

Hi Matt, We are very sorry that you have had a bad experience with you order. We always are trying to improve our customer service and customer service in all ways possible so any feedback is good back. We hope that we can make this up to you sometime down the line.

Posted 4 years ago

“I ordered Paulaner mini beer kegs for the 2nd time. There was a problem with the delivery which once pointed out was sorted immediately - no messing around. I will definitely continue to use Beer Merchants and would highly recommend them for quality of service , price and delivery. Thank you.”

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Posted 4 years ago

“Very poor customer service experience. They gave me the run around over the course of several days (probably hoping that I would give up), and finally admitted in the end what the issue was but that they wouldn't be sorting it for me. Otherwise a decent selection of beers, but they made it clear they don't value my business.”

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Posted 4 years ago

Hi, Thank you for taking the time to leave a review on your experience with Beer Merchants. I am very sorry to hear that this time round you didn't have a great experience from Buying from us. All feedback is good feedback and we will use this to better ourselves to give an all round better experience for all customers.

Posted 4 years ago

“Amazing customer service, and tasty beers! What more could you ask for? Really appreciated the help in tracking down my shipment (which was a gift!). I didn't realize there was bad weather down in England (I'm in Northern Ireland) which held up my delivery by about a day, and the team was super speedy in responding to my emails in locating the package! Loved how they checked to make sure I received it in time before the weekend. :)”

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Posted 4 years ago

“Brilliant service. Query resolved in no time and the beer arrived next day. Will definitely be using again.”

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Posted 4 years ago

“AMAZING service. Their delivery times was unbelievably quick. Cracking selection of beers, excellent customer service too. Would highly recommend.”

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Posted 4 years ago

“I think People are all to quick to complain , for a change I would like to praise !! Beer Merchant are great , good selection , fair prices and great delivery . I had one small problem with a delivery and the they sorted it out straight away with one message . so hats off to Beer Merchants”

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Posted 4 years ago

“Something was missing from my order but Nathan sorted it out quickly, much appreciated great service! Will be back for more.”

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Posted 4 years ago

“Web site is almost non-functional for mobile use. Cannot use navigation to country pages, always goes to Belgium....”

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Posted 4 years ago

Hi there, Thank you for taking the time to write a review about you experience with Beer Merchants. We always apreciate any feedback and it goes a long way on helping us trying to improve the negative. We are aware that our mobile site is not the easiest to navigate but we are working hard to get in top notch condition.

Posted 4 years ago

“Placed an order on Oct 26, 2020, it shipped on Nov 16 to Denmark, and I still haven't seen it. The order was for an event on Nov 28-29. I've emailed costumer service numerous times without any actual response other than "we'll look into it..." or similar. I've told them I want to cancel the order, but still haven't seen a refund. Use this service with caution!”

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Posted 4 years ago

“Very poor customer service and not interested in your issues. Took up there Delirium offer prior to Xmas 9 bottles + a free glass. Beers arrived late but no glass. They said it must have been overlooked when packing but refused to send the glass out separately. Utter con as there was no way the glass could have fitted in the same box as the beers, the box was full. Do not use.”

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Posted 4 years ago

“Fabulous service...Will definitely use again....amazing products and prices too!!!”

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Posted 4 years ago

“Have ordered a few times from Beer Merchants and all orders have been very much appreciated by my girlfriend and I. We've enjoyed all the different flavours and the boxes are packed so well. Delivery is always quick, even through these difficult times. Very happy with the service.”

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Posted 4 years ago

“Cancelled my order two days in because they claim they have an issue with the carrier they use for shipping to Sweden. So use another carrier? Customer is paying for it anyway right? Nope, they weren't even interested in solving it. Really disappointing.”

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Posted 4 years ago

“Very poor customer service and even worse communication. Several emails regarding an incomplete order unanswered. No answer on the phone. Beers listed as in stock when ordered then not available and no advance notice prior to delivery so that order could be amended.”

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Posted 4 years ago

Hi, thank you for your review & we’re very sorry to hear about your experience here. That’s definitely not what we like to hear. We really appreciate your feedback, and we’re always looking for ways to improve to make sure our service is as positive as possible. Unfortunately, things can occasionally go wrong and in these scenarios it’s really valuable for us to learn as much as we can - if you email me directly (ben@beermerchants.com) I will look into this further and resolve these problems for you.

Posted 4 years ago

“I havent received nothing”

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Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,920 reviews