Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,884 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered a few times from Beer Merchants and all orders have been very much appreciated by my girlfriend and I. We've enjoyed all the different flavours and the boxes are packed so well. Delivery is always quick, even through these difficult times. Very happy with the service.”

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Posted 4 years ago

“Cancelled my order two days in because they claim they have an issue with the carrier they use for shipping to Sweden. So use another carrier? Customer is paying for it anyway right? Nope, they weren't even interested in solving it. Really disappointing.”

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Posted 4 years ago

“Very poor customer service and even worse communication. Several emails regarding an incomplete order unanswered. No answer on the phone. Beers listed as in stock when ordered then not available and no advance notice prior to delivery so that order could be amended.”

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Posted 4 years ago

Hi, thank you for your review & we’re very sorry to hear about your experience here. That’s definitely not what we like to hear. We really appreciate your feedback, and we’re always looking for ways to improve to make sure our service is as positive as possible. Unfortunately, things can occasionally go wrong and in these scenarios it’s really valuable for us to learn as much as we can - if you email me directly (ben@beermerchants.com) I will look into this further and resolve these problems for you.

Posted 4 years ago

“I havent received nothing”

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Posted 4 years ago

“I haven t received my order :(”

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Posted 4 years ago

“Great service, great choice of beers and very efficient delivery. Also great value for money. Ten out of ten for me!”

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Posted 4 years ago

“Placed my order on Monday and it arrived today. Well packaged and fast delivery. Good communication and was here on time. Well pleased and will be back again for another in the New Year. Great service guys. Merry Christmas.”

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Posted 4 years ago

“Tremendous selection of beers in general and mixed cases. Delivery was quicker than I expected and my nephew is delighted that Christmas has come early!”

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Posted 4 years ago

“Quick and reliable.”

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Posted 4 years ago

“Too expensive. Oktoberfest beers are cheaper from Majestic Wines (Paulaner only) or import direct from Germany. I would love to support you but you are too expensive.”

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Posted 4 years ago

Thank you for your review. We at Beer Merchants are an independent family owned business and it sometimes difficult for us to compete with other companies on their prices. We do however do our best to review prices and compete as best we can.

Posted 4 years ago

“I ordered the untapped festival box and a few other beers on the 18th of October (order number 100135031). It is now the day of the festival 28th November and still don't have my order. I have contacted customer service 4 times and noone can give me an answer. Where is my order? Never had such bad service from an online beer store before. Ordered from trembling madness on Wednesday and got my order on the Friday so at least I have some beers for the festival tonight even tho its not the ones I am suppose to have.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear that you have had a bad experience with us this time round. We at Beer Merchants try our very best to get all customers their orders on time, but due to unforeseen circumstances with the courier service this has been difficult. We are sorry for the inconvenience caused.

Posted 4 years ago

“Love Beer Merchants almost as much as I love me the Zot Blonde. Fantastic service and most competitive supplier of Zot around. Just wish I could purchase my other favourite Liefmanns Curvee Brut (Kriek) from same place rather than going elsewhere. Service fantastic and they deserve your business. Terry in Shefford”

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Posted 4 years ago

“Brilliant and fast delivery considering what's happening in 2020..cant fault it.”

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Posted 4 years ago

“Arrived so quickly, just in time for the weekend. Really well packaged, I had a glass in there too! Service overall very good and the beer range is awesome. Beers from all around the world, what more could you want.”

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Posted 4 years ago

“Have always amazing and prompt service from Beer Merchants. They have an amazing range of craft beers and Belgian classics. They also have good mixed cases so you can try different ones and see what you like the best.”

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Posted 4 years ago

“Very happy with my order. My order arrived on time and communication about delivery was great.”

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Posted 4 years ago

“They have some good beer occasionally but the site is so bad it’s impossible to buy.”

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Posted 4 years ago

Good Afternoon, Sorry that you have had a bad experience with our website. We are always looking for ways to improve and make our website better so hopefully next time there won't be any issues. We hope to have your custom again.

Posted 4 years ago

“They have some good releases but the site is so bad it’s impossible to buy them.”

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Posted 4 years ago

“The courier firm you choose to use; apc overnight; for 2 days running have given me a window for delivery and although via the live tracker have been with in less than 1/2 a mile from my home, they have failed to deliver my parcel, and now give no tracking advice.”

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Posted 4 years ago

Good Afternoon David, We are sorry to hear that you had a terrible experience with the courier service. We have since then changed over our courier service to DHL. I am so sorry for this issue with the courier and your order and I will be sure to pass this feedback onto the rest of the team, I appreciate that this situation is very frustrating and thanks so much for your patience whilst we are waiting for updates.

Posted 4 years ago

“This is the first time I have bought from Beer Merchants and I was very impressed by the quick delivery and excellent, clear communication throughout - including an accurately predicted delivery time slot. Will be using again.”

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Posted 4 years ago

Beer Merchants is rated 4.7 based on 3,884 reviews