“DO NOT BUY, POOR QUALITY, AWFULL CUSTOMER SERVICE,
Bought integrated dishwasher, after one-year start leaking near the door, steam coming out damaging worktop. As it was in 2 years guarantee called beko for the engineer. Engineer came unscrewed the item, made visual check and assessed that the cause is a badly levelled device. I questioned this saying that the device was levelled according to beko's instructions. I used a spirit level to prove it. The engineer replied that he does not care what the instruction saying, because he sees the water flowing from the back to the front. It is worth mentioning that the bottom is not flat but profiled so that the water flows down the drain. Engineer said that the rear leg must be replaced to level the device. After a few weeks, I got confirmation of the second visit, but the engineer did not come, no message or telephone cancelling the visit. The whole thing has been escalated. After a month and a half from reporting the defect, I got a response that they will not take care of it and that I should ask the seller”
“Beko oven takes a lot longer to cook things for a sample to cook a chicken it takes about 45min to 1hr longer than it says to bake a cake takes 25-35min longer than any oven we have had”
“We paid close to £1,000 for an American style fridge freezer with warranty included.
We chose this make due to the warranty includes as opposed to their competitors.
The mechanism on the water dispenser broke within 6months of use and they have refused to replace it free of charge. They have said its not covered in the warranty and we have to pay £90-£130 for a sub contracted engineer to come to our home to assess it and fix it. We feel this product was mis-sold to us as these financial constraints weren't made clear at the time of purchase or as part of the warranty explanation. We are extremely disappointed and would not purchase a Beko product again after this experience. Very bad customer service. Genuine faults like this should be fixed, free of charge.”