Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,775 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“We were shown 2 Tempur mattresses to choose from, and told if we don;t like we can change as long as its within 40 nights. Paid £1,899 waited 3 weeks for delivery, arranged a house sitter to be in. called an hour before due to be told it had been taken off the van because it was overloaded. Eventually got that sorted and delivered later. Don't like the mattress as it has proved to be too firm. called customer services got though after 37mins to arrange exchange , told i have to keep it for 40 nights before i can exchange cant help wont help. Called in at the shop only to see same mattress reduced by £200 asked for my refund as per their 30 day price guarantee told it does not apply to Benson stores. Rip off. Tried to call customer services took 48mins to get through, basically not interested at all. Told if i can find the same mattress at a non Benson store then i could get a refund, but Bensons rename all of their mattresses so you will never get an identical match. We bought from Dalton park, the manger there could not be more unhelpful if she tried. Please tell everyone you know do not buy from Bensons, how they still trade beggars believe. I will stick with John Lewis from now on. All Benson staff especially customer services should take a leaf out of their training manual on how to treat customers, By the way i can change my mattress after 40 nights, but it will cost me £190 plus delivery. NEVER AGAIN”

Helpful Report

Posted 6 years ago

“I so wish I'd read these comments before I spent £600 on a mattress, I've had it 18 mths and the springs are sticking out everywhere, I rotate on a weekly basis, it's a non turn, but told I'm supposed to turn it, wtf, Its not under there 5 Yr guarantee as it was just the mattress purchased, what a disgrace of a company, selling cheap shoddy items for ridiculous amounts, I pray for the day this company comes to an end 😠”

Helpful Report

Posted 6 years ago

“Wish I had read these reviews first. Very similar experience to a lot of other people complaining about the aftersales and delivery service. Purchased another mattress from them as the I Gel mattress we bought 4 yrs ago has dipped so badly we cannot sleep on it anymore. Bensons arranged for FIRA to come out and he was late and rude and very dismissive and basically said there was nothing wrong with the mattress we had it on the wrong base.... well it had only been moved onto a new base a few days before his visit. He didnt want to hear about our problems with the mattress in fact he said you purchased an I gel 'what do you expect' !!!! We are also still waiting for our new mattress which after 3 attempts at delivery is still no where to be found in their warehouse. Having spent over £2000 on a new Tempur we are not impressed and still waiting for delivery over 2 months after ordering. To add insult to injury the Rep from FIRA told us that the Tempur mattress was basically no good and we would regret ordering it. What a shambles all round. Will never step foot in a Bensons shop again.”

Helpful Report

Posted 6 years ago

“On the agreed delivery date for a divan ottoman and mattress. The delivery driver arrived and said did you know there is not a mattress for you. (We had got rid of my Sons bed the day before). The Macclesfield branch did all they could to get a rolled up mattress to us which they did that evening by a member of their staff. This took slot of time and calls to sort. A further date was arranged without notifying me but then that delivery did not happen. We then arranged for it to be delivered to the Store. I received a text saying they would collect the substitute mattress. The morning of the arranged collection I got a call to say they would be with me before 12 noon. I then got a call to say they would not becoming as they had to deliver it to store as planned and they would not be coming to collect the substitute mattress. We then had to wait in again this Saturday for a courier to drop off the mattress and collect the substitue. So much messing around - we will never use Bensons again and have advised others not to use them. You expect such a big company to be spot on. Customer Sevice is diabolical”

Helpful Report

Posted 6 years ago

“Not happy with the quality of some pieces of bedroom furniture Hip Hop range. Impossible to get through to customer services...any ideas anyone? Emailed 1 week ago no reply. 1st phone call in the queue for ages I had to hang up, 2nd call said 45min hold time, pressed for ring back which didn’t come!!”

Helpful Report

Posted 6 years ago

“What went right? We ordered a king size bed frame, king size mattress, a midsleeper bed and single mattress. On our delivery day the kindsize bed and mattress were delivered but not the midsleeper or the single mattress. We were not told why. The kind size bed frame was damaged and couldn't be replaced due to an end of sale. The mid sleeper and single bed were rescheduled for another delivery. On that day neither turned up, again without any updates from Bensons for Beds. Everytime we called them we were on hold for 40-60 minutes. Terrible company and the day I wake up to this company having gone bump it won't be a surprise.”

Helpful Report

Posted 6 years ago

“Had a gel bed for over12months.since then we have not had a good nights sleep.Reported our concerns about our aches and pains and someone was sent round to inform us nothing was wrong with mattress.We would just like them to spend a night on this mattress.It cost us £1300 and now we are sleeping in spare room .Extremly angry with Bensons .”

Helpful Report

Posted 6 years ago

“Forgot half of the order on the initial delivery. On second delivery, both cars are on the drive so when the driver knocks the door, we ask if he’d like us to move the car. Which is replies “nah it will be alright” five minutes later there bashing it off my pride and joy and say nothing. I also have video evidence”

Helpful Report

Posted 6 years ago

“Yes delivered my beds and brought mud in my house all over my carpets , how inconsiderate keep well clear of this company , customer service rubbish”

Helpful Report

Posted 6 years ago

“Terrible service! The bed was not delivered on the planned date. The driver called to tell me that the bed was not loaded into the truck and the customer service would call to reschedule the delivery. Waited for a week ans no call from customer service. I then called the Solihulk shop where i had bought the bed who nonchalantly offered to reschedule the delivery to another month later. The lady on the phone was not even apologetic. Now thinking to cancel the order and try Dreams next door to Benson's.”

Helpful Report

Posted 6 years ago

“Where to start.....Boxes missing on delivery, parts missing from boxes, bed isn't fit for purpose, delivery truck breaks down, mattress can't be bent to go upstairs, customer services is an endless wait and the operators themselves are the rudest most unhelpful people I've ever encountered. Beyond belief, this is a company the high street can live without!”

Helpful Report

Posted 6 years ago

“Bought a brand new mattress less than a month ago, was fine for a week, now the whole thing sags into the middle. It is a brand new frame too that is well supported, but the mattress itself (firmness 5) now dips into the middle from all sides. I lay on the side of it last night for the extra support that was still there, but ended up rolling into the middle. Insanity.”

Helpful Report

Posted 6 years ago

“Purchased a bed at their Streatham branch which went smoothly. However, informed it would take 2 weeks for delivery. You have no say with regards to time/date of delivery and have to accept the day they give you unless you're willing to wait. Usually deliver Mon-Fri during working hours so very inconvenient. The delivery was due on the 10th of September and the driver could not locate our address and decided to return back to the warehouse. I live on a main road, and no one struggles to find my address. Furthermore, he contacted me and i called back in less than 5 minutes, by which time they had already left and would not return. I called customer service...hopeless and useless. They informed me to contact the store to rebook and earliest I could get was 2 weeks later on the 24th September. This incompetent company failed to deliver the bed on that day as there was a 'computer' error resulting in my name not being in the delivery list and thus bed not being loaded on truck/delivered. This is despite calling the store on 2 different days to confirm the delivery. At this stage I was livid and informed them I could no longer be flexible and they need to accommodate me. I gave them 2 dates when someone would be home and they delivered it on the 26th of September, almost a month after purchasing it. They do not care about the inconvenience they have put you through. It is difficult finding a relative willing to wait for a delivery on three occasions. Most people work monday-friday so if you agree on a set time/day, deliver it. This should be the norm but my experience clearly isn't the exception based on reviews i have read. Finally, after second failure, I wanted a refund but they informed me there would be a charge deducted. Incredible. Bed itself is fine. Terrible service! Not cheap beds so avoid and spend your money elsewhere.”

Helpful Report

Posted 6 years ago

“Were do i start????? we took my 86 year old mum to purchase a new bed at Parkgate Rotherham branch. She saw the bed she liked paid over £1600.00 and was told this would be delivered 17th Sept great news!!!! NOT>>>> the drivers pulled up on the 17th with no bed???? so the telephone calls started took me over half an hour to get a response from some dim wit that thought it was ok for a 86 year old to go and get an air bed till they could get the bed back out at this point they couldn't locate the bed. The calls went on for the best part of the day were i told them they either book mum in to a hotel or they get a replacement bed sent out as she had no bed 6pm we get a replacement bed yey.... 2 days later we get a call they have found the bed its still in the warehouse and they have I.T problems silly me and i thought it might be the person inputting the details?? any way moving on we get a delivery date of 27th so as you can imagine were all getting excited as mum is having a proper bed,,,,,, the drivers turn up at 10am take the loan bed away bring in the new bed!!!!! yep thats right they leave a 86 year old to build the bed that she paid £15.00 for them to assemble she shows the lovely helpful drivers her paperwork the turn round and say " well you had the loan bed made up so were not doing this one as well" Congratulations Bensons my mum is in tears im no where near her to console her or build her bed " i hope you sleep easy " theres a phrase you cant use for your customers can you?”

Helpful Report

Posted 6 years ago

“Purchased bed, got delivery date 3 Weeks later. Delivery guys turned up with half a bed missing. Contacted customer service numerous time, only to be told for 2 WEEKS "we can't find your bed, get yourself airbed in mean time" so 5 weeks late voicemail left. " We can't find your bed we have to order another. You will have to wait another 4 WEEKS"!!!!! This company is a joke!”

Helpful Report

Posted 6 years ago

“Ordered a product online and it was damaged. Spoke to customer services who tried to fob off with £20 discount, which was not acceptable so I requested to return for a refund. They arranged collected and informed us that the refund would appear within 7 days. It has now been well over 30 days and we still have not received the refund. We have called numerous times and every time they say it has been processed and will be credited soon, but we have yet to receive any refund- so they have out money and also the returned product!?! This is pretty disgraceful. AVOID this company!!”

Helpful Report

Posted 6 years ago

“They delivered without a call first and while my 15 year old daughter was in on her own - the delivery driver said to her "if anyone asks, you are 18!!" Then, because my daughter didn't have a key for the front door, they delivered via the side door, through the dining room and had to move my table - they basically "pushed" it across a carpeted floor and damaged the legs. When I made a complaint, and sent photos of the damage, I was told that they had asked the delivery men, they said that they didn't move a table / lean the kingsize bed up against it / or tell my daughter to say that she was 18!!!! All this would have been avoided if they'd rung, as promised - we were 10 minutes down the road!! customer service was disgusting - they have awful attitudes towards customers who've paid a lot of money for their bed and expect good service!!”

Helpful Report

Posted 6 years ago

“Firstly, the bed was delivered with a broken drawer which took one month to replace. Secobdly, the mattress itself started to soften so we were finding ourselves rolling to the outside edge whilst the middle of the bed stayed firm. This was reported to the shop who told us to take photos and contact head office. I then became ill and 6 months on went back to the shop with the same result. Before I could contact the head office I was taken to hospital and my recovery took 18 months. Last week we went back to the shop and were give the same response. I explained thatvphotographs would be no use as the mattress looked level and it was only once one slept in it that it would roll ones body to the outside edge - on both sides. Despite the store being told that I had not been well enough to call head office or to deal with stress I got no further help. Despite having paid almost £1,600 We have decided to avoid the hassle and dump the mattress in favour of purchasing a NON BENSONS BED mattress - difficult as Bensons seem to have bought up most of the large bed manufacturers!! We will never, ever deal with this Company again. They offerd a 5 year warranty and promises of excellent after sales service which, quite honestly, were not provided by the store. Benson's item beds were a feature of a BBC programme that covered numerous customer complaints throughout the country. The bed was purchased in June 2016 and the mattress is getting progressivly worse. We have discovered that the nanufacturer has now totally changed the structure of the mattresses to include springs, ceramics and a top cushioned layer. If, as the store say, there was no problem with the style of mattress they sold us then why - only a few months after we purchased our bed - did the manufacturers make such massive changes. One doesn't change a good product only a few months later!”

Helpful Report

Posted 6 years ago

“Purchased a Tempur mattress after trying in store 'what mattress is best for you' so called computer assistance, I have had back pain and my 16 year old mattress for £300 was MUCH better I paid £1100 for new mattress. The new one is only fine if you lay in the same place on your back and do not move at all. Will never use this company again and rally would like a full refund.”

Helpful Report

Posted 6 years ago

“This is my second review,regarding the awful service,from Bensons for beds,and the matter of refund still goes on,I purchased this mattress via Paypal,so I now have to open a case,but I have to wait for some time before I can do so. Even though Bensons for beds are getting all these bad reviews,It makes no difference to the staff,and once you have made a bad review,the worse treatment you get,If it was my company,I would fire the lot,rather than have my company get such a bad name,but as it is run by multi companies,it means that overall they still make a profit.I will not buy from any of their companies now.”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,775 reviews