Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,783 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,783 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Everything went wrong!!! Delivery one day late and not advised. When full bedroom suite was delivered almost everything was damaged. Delivery was undertaken by one man, when a number of the items were clearly marked as "two man lift", which was nothing short of dangerous. Then had to wait almost three and a half months for delivery of replacement items!! Customer services don't talk to customer relations so we received numerous calls for partial replacement part deliveries when I explicitly stated that everything should be delivered at one time. Customer service overall is shambolic and I will never, whilst I have breath in my body, buy from this company again!!! I am also reporting Bensons for Beds to the Health & Safety Executive for breaching manual handling regulations and putting their staff at risk, in my opinion.”

Helpful Report

Posted 7 years ago

“15.11.2018 To continue my saga about Bensons, today I received a letter from them informing me that they were not accepting the goods that I had returned, listing the items individually, and stating that I needed to pick them up from the store. ( I think this company have gone out of their way to recruit dumbclucks ) because they have clearly accepted them and in perfect condition, they have made my day today, I now feel that the dynamics of this situation are changing in my favour, this has been such a idiotic abuse of me as a customer and abuse of regulations of sales that it could be a comedy, having said that the whole process has been a farce. Creation Finance are linked to Bensons they have not been very helpful but then again they all pee in the same pot, both these companies are in breach of section 75 of the Consumers Credit Act, now to the Post Office whose credit card I used as a deposit for Bensons, from the day of delivery from Bensons being 21.12.2017 things were wrong and I have been fighting every since for a solution. Bensons would not communicate with me up until recently so I requested that that the PO reclaim the refund, they did this and then without my permission they repaid the £500 back to Bensons and gave some kind of futile reason, this company have also breached section 75 of the Consumers Credit Act this credit card service is funded by the Bank of Ireland, I have also complained to them and no reply, simply ignorant. I complained to the PO on line, they sent my complaint to the customer services team who have ruled against me and supported the chargeback team and Bensons, they are idiots though because they gave me the last link to complete the chain of evidence that I now have. Funnily enough I have had 2 phone calls today within the last hour from the PO customer service team, they have informed me that they have escalated my case and have decided to reclaim the £500 and offered £250 compensation, I have accepted it because I am weary with it all. I would not recommend the PO credit card. So for anyone out there who may read this the moral is stick with it, use all of your resources and give any company the run around like they give you. The biggest issue in this country today is how poor all services are and how poor it is to make contact, nobody wants to talk anymore, because they cannot deal with anybody that has some functioning grey matter, I include departments like Citizens Advice/ Trading Standards and Ombudsman”

Helpful Report

Posted 7 years ago

“We wanted two 200cm single beds and were assured that one ones ordered would be 200cm. We ordered two bed’s and again checked this would be for 200cm length. But the information we were given said they were 190cm we phoned again that evening and was conferred a second time by phone they would be 200cm. We contacted their customer services who told us they would ensure the order was marked as 200cm. A follow up e-mail produced a guarantee of refund if not 200cm. When they finally came they were 190cm. The currier us what they should have done was ordered the beds as a special size but both had just used a stock number in the order. The shop refused to repay the money owed until the beds in there their delivery van were returned to the warehouses. A refusal maintained by customer services and again by the shop midday on Monday finally after getting rather angry with the shop they did repay on Tuesday, which took until Thursday to get back into our account. This is an appalling firm staffed by people who appear to not know what they are selling, with a customer support who don’t know the processes fallowed in ordering beds. To rub it in refuse to promptly refund payment for goods not actually delivered There was no offer of compensation for all the stress caused by their poor service just more stress added by having to fight to get the refund.”

Helpful Report

Posted 7 years ago

“Very poor response from 'Bensons For Beds' Customer Services - long wait (30 minutes) to get through by phone. When I did get through I was promised a call back the next day by a manager, which didn't happen and hasn't yet happened. Subsequent email has had no response for a week. Their automatic email response says, "We will respond to your query as soon as possible, however, we are really sorry, due to current high volumes it may take us a little longer than normal to email or call you back". No indication of what is normal response time, and assume the 'current high volumes' are due to many dissatisfied customers.”

Helpful Report

Posted 7 years ago

“I am absolutely appalled with Benson Beds, despite being advised a 6 week lead time, I waited double this with NO explanation, only advised on the due date of delivery that goods were discontinued. When goods eventually arrived, low and behold the item was faulty!!!! DO NOT USE BENSON BEDS”

Helpful Report

Posted 7 years ago

“The item that you delivered was second hand and the wrong product in the right box. To contact customer services by telephone took over 38mins, how can this be described as customer SERVICE. The gentlemen named Ramesh said he would sort this and we would get a text blah blah blah. 3 days on no text, nothings happened at all. Have tried to contact the store using the phone nos on the receipt which just rings out, so presumably customers can't buy anything over the phone either! Of the 4 emails I have sent on the same address 3 have been bounced back by mailer demon. Clearly you don't care about your customers. 4 days on and counting we await your response without hope. Very poor all round it feels like there is no pride in the company or its products and we have no trust in you.”

Helpful Report

Posted 7 years ago

“Am I right in saying that which recommends Bensons for beds as I was looking for a new mattress and would like to know the best mattress and Benson for bed came up the reason I'm looking for a new mattress is I purchased a new mattress from bensons in April 2018 and with in a few weeks it started to sink and the springs were grinding I'm only 11 stone I complained to benson and they sent a expert to look at it in the report he said for a mattress this old you expect sinking I said it was four weeks old and benson still would not replace it or I could pay for my own expert so if you are going to buy a mattress do not go to Benson for beds”

Helpful Report

Posted 7 years ago

“2 delivery dates, both times never turned up! Cancel order and asked for refund”

Helpful Report

Posted 7 years ago

“This company is a disgrace I spent £4500 on 3 beds in August All 3 had faults and or missing parts. They promised to manufacture a new replacement it has just arrived in the wrong colour and wrong model ( November) a complete disaster and still not resolved.”

Helpful Report

Posted 7 years ago

“I bought Harlow bed and other furniture and the quality and service is exceptional. It’s one of the best experience to buy such amazing stuff , which I couldn’t find anywhere else”

Helpful Report

Posted 7 years ago

“Absolutely disgusting service from start to finish. Took over 2 months to receive a bed and mattress. Took an hour to get through to the customer services. The attitude of the staff are awful. Bought a wardrobe and within a week needed a replacement part and wasn’t fitted properly the second time. When we had a delivery of the bed the drivers just put someone’s sofa on it’s side with no regard to anyone.”

Helpful Report

Posted 7 years ago

“Twice now I have been given a delivery date for my bed and both times Benson's have cancelled it for some reason or another. (One reason being, that they'd had a power outage in the warehouse and couldn't find my bed). I have now been given a third delivery date, but have very little faith that this will go ahead. Customer services is a complete shambles. Nobody is really interested, and that's after it takes an absolute age to get through to them after being in a queue for ages. I'll never ever buy another bed from these clowns.”

Helpful Report

Posted 7 years ago

“Shocked..... given a delivery slot, took time off work, then had a call saying they can’t deliver in this slot, I called bensons for beds and when The call eventually went through, I spoke to Scott in customer services who just wanted to talk all over me and not listen to the issue! I requested a refund and he said I can’t I’ll just have to wait till it’s delivered, I have to go to work in the afternoon so I said I would like to make a complaint. Scott said you are dealing with customer services and I’m dealing with this!! Don’t buy from bensons, genuinely shocked by the lack of understanding, and rude customer services advisors don’t help!!”

Helpful Report

Posted 7 years ago

“Watchdog needs a call. Same as all comments. Bunk bed came with broken pieces. Customer service, pmsl😂. Best joke all year, isn't one. I was even persuaded to take extra cover and it was supposed to cover anything from a scratch. Still waiting for new parts after 8 months and now have been told they don't sell the product anymore. Avoid at all costs, a joke of a firm.”

Helpful Report

Posted 7 years ago

“On Monday 15 October I ordered a bed, paid a deposit and set up a financial plan. We were served in the Poole store by Harry A delivery date of Tuesday 6 November was agreed and put in writing in the contract. We were informed we would receive an email and or text to give us an accurate time slot on Monday 5 November. My husband arranged to take Tuesday 6 November off work. At 5pm on Monday 5 November I contacted Benson for Beds in Poole and spoke to Harry to say we had not heard about a delivery slot for the following day. Harry said he would find out and call us back. After waiting and hearing nothing my husband phoned Benson of Beds and spoke to Harry to be told the bed was not being delivered due to a mix up. He said the bed would be delivered on Saturday 10 November. We explained this was not suitable as we had my husband’s elderly parents staying with us and this had been planned months ago and we had made plans to take them out for the day. When we informed Harry of this he said he remembered us discussing this when arranging the delivery date. We were told by Harry the only way we could change the delivery date from Saturday 10 November to another date was to call customer services ourselves. Harry refused to do this. I duly called customer services, waited in a queue for 9 minutes, the phone was picked up but no one was at the other end. I could hear the staff talking about going home, it was 5.50pm. I shouted down the phone but no one spoke to me on the phone, they were too busy talking to each other about their plans for the evening which I could clearly hear. I phoned Benson for Beds in Poole and asked to speak to Harry to be told there was nothing he could do and we needed to change the delivery date ourselves.”

Helpful Report

Posted 7 years ago

“Good customer service in the Shrewsbury store. Wardrobe and bedside tables delivered today unfortunately one bedside table damaged - visited store this afternoon and now waiting for the bedside table to be replaced.”

Helpful Report

Posted 7 years ago

“Why give people a delivery slot if you can't keep to it 7 am till 1pm a morning off work but no bed has arrived . My husband ordered it but is a teacher so at work and when I've rang giving order number and details they can't tell me if it's anywhere near as yet as I didn't place the order . Bunch of complete twats to say the least I have a Dr's appointment at 3 that I need to attend and can't get a simple yes itl be with you in whatever total joke and a proper bunch of plebs”

Helpful Report

Posted 7 years ago

“You take our money but as soon as there is a problem you refer us to customer services. This is the problem you have no customer services. They do not answer the phones, reply to your emails. You get an automated reply, what good is that. DISGUSTING not a word to use lightly but DISGUSTING. I purchased my bed from your shop they should deal with my complaint.”

Helpful Report

Posted 7 years ago

“1 wardrobe rail missing from Package very disappointed My bed was perfect can’t understand how a wardrobe pack was incomplete surely the pack should be checked before delivery”

Helpful Report

Posted 7 years ago

“I've written to Benson for beds complaints department about my lack of delivery and have had absolutely no response except for an automated reply saying they had received my complaint. It is now a week later and still nothing. My mattress was delivered five days after intended delivery and the mattress was dirty on one corner because of the ripped polythene which the mattress was in. Benson's do not care at all about their customers. I wish I had read these reviews before my purchase. Never again.”

Helpful Report

Posted 7 years ago

Bensons For Beds is rated 1.2 based on 1,783 reviews