Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,775 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a new bed mattress ripped so had to replace it.thae 1 I got is rubbish compared to the first 1. It was a hawah support”

Helpful Report

Posted 6 years ago

“How I wish I’d checked reviews / social media before buying from Bensons for Beds, almost 3 months, 1 aborted delivery(by delivery man), 1 re-delivery, 2 damaged divan drawers, 4 week+ wait for replacement drawers, only 1 drawer delivered as replacement, manifest said there should be 2, replacement drawer also damaged, 7 phone calls, endless hours of waiting on hold or waiting for call back, customer service operative who would not escalate my complaint and still not sorted. SAVE YOURSELF A BIG HEADACHE AND TAKE YOUR CUSTOM ELSEWHERE”

Helpful Report

Posted 6 years ago

“I bought firm mattress and bed 3 years ago from benson beds with 5 years warranty. With clearly following instructions to keep rotating the mattress started feeling back pain and realised there is a clear dip on the mattress. I complained and they sent a technician who accepted that the mattress has gone soft but it’s ‘natural’ in 3 years. Based on his comments benson said that they can’t do anything. It’s surprising that if a ‘firm’ mattress is expected to go soft in 3 years than why to sell with 5 years warranty? Stay away it’s just their marketing tactics to sell but they don’t bother after selling and don’t care about warranty. Need to buy a new mattress now as I can’t sleep on this one anymore.”

Helpful Report

Posted 6 years ago

“ordered a bed, over £2000. waited for delivery. received a text saying delivery tomorrow, and the van didn't turn up. called the warehouse to be told out of stock. took today off work to receive delivery again - driver called to say 30 minutes away. they arrive and then discover the bed isn't on the lorry, and they don't know where it is. By which time I had dragged the bases outside in the rain and mud to the garage. Warehouse says they have a stock problem, customer services phone is quoting 51 minutes wait to speak to an advisor. Terrible. Fuming and still no info as to where my bed is. £2000 plus in their account over 4 weeks now.”

Helpful Report

Posted 6 years ago

“NO MATTRESS YET Salesperson fantastic. Very patient and not pushy. How I wish I'd read the reviews on here before my Mum of 91 parted with thousands of pounds! Old bed was taken away a week and a half ago. Bed base was delivered 2 days later as requested. The mattress hasn't been delivered a week later with no explanation or apology from the delivery side. (Salesperson has apologised). We were expecting it again today but have given up and will drive 40+ miles and back to lend her our mattress. I'm speechless. Perhaps we should get together and contact Watchdog!”

Helpful Report

Posted 6 years ago

“Shocking customer service. Make promises they Can't keep. Staff in the shop are great, but let down by poor customer service and logistics. DO NOT BUY FROM BENSON FOR BEDS.”

Helpful Report

Posted 6 years ago

“DO NOT BUT ANYTHING FROM THEM. Perhaps the worst customer experience I have ever received. Ordered a bed online, it didn't arrive. After one week of waiting, and then waiting and hour to get through to someone on the phone, they said that I had to phone up the third-party supplier to solve the issue myself!?!?!? I should have used a credit card. After watching Suits, I am considering a class action lawsuit and shutting them down! WHO'S WITH ME?? Just looking at the other review on this site, you know to avoid them at all costs.”

Helpful Report

Posted 6 years ago

“Absolutely most awful customer experience ever! Firstly, they delivered bed sodden and were told 'it should be alright when it dries out'. It was a mission to try and get hold of anyone in customer service, over an hour wait time. It was agreed to be redelivered, but no timeframe given. Eventually we got a new delivery date almost 3 months after the original transaction. Today, the delivery was made without the headboard! The delivery driver told us that we had to either accept the delivery or not, would not allow us to contact customer service or contact them on our behalf. We rejected on the basis that it was only partially complete and we had no confirmation from anyone if the headboard would ever be delivered. My wife took the day off and is now left in tears! I am currently still holding for customer service after 30 minutes. Shambles...”

Helpful Report

Posted 6 years ago

“From the minute I walked into the branch in staples corner I was harrased and found the staff totally un-proffesional and borderline sleazy. I'm here to buy a bed not be talk about my plans on the weekend. Total nonsense and a waste of my time. Not to mention one minute the bed is £100 off the next day I check online it's full price??.”

Helpful Report

Posted 6 years ago

“I have to give one star. the customer service is really bad. for a faulty mattress, i had to go there 5 times . At the end they accepted to change it. the second mattress was a lot cheaper but there is no refund. they just charged the difference!!I would never go back to them. Always buy from john Lewis or Costco.”

Helpful Report

Posted 6 years ago

“Bensons only delivered part of my order which I only found out when it was delivered. They had lost the other part. Did not tell me in advance and when I telephoned it took ages to get through, I was then promised a call back which did not happen, so yet further waits to get through again. This happened on several occaisions. Finally the other part was delived and Benson's were supposed to contact me to discuss compensation, but did not do so. I telephoned them and after yeat another long waith got through and asked to be phoned back by a deadline which I set this time. No call came through by the deadline. I wrote to the MD an got an emailed response which I replied to. Despite reminders still no response so I wrote again to the MD and this resulted in another email, to which I replied. On this occasion I was amazed to get a reply without further telephone calls and letters to the MD, but they are still quibbling over the amount of compensation. It also turns out that they had the wrong name on the order despite the ship staff seeing my credit card. All in all. a shocking organisations which seems to relish in tranforming an initial complaint into something worse. It as getting to the stage where i tought it would be better to sleep on the streets, ot could hardly be less damaging to my health than all the raised blood pressure dealing with such an amazingly incompetent organisation.”

Helpful Report

Posted 6 years ago

“They lie there guarantee is in my for 6 months not 5 years as promised us very conditional and small prinr”

Helpful Report

Posted 6 years ago

“Good service and range. Prices are comparable to the competition. Overall a good eclxapeience. There was a lot of hard sell on the insurance, sheets etc which were stupidly expensive and totally unnecessary. But if you are savvy you will shrug this off easily. Good mattress though!”

Helpful Report

Posted 6 years ago

“If I could put zero I would. £700 mattress and dips after first night, I sleep alone and having just come through a cancer battle weigh less than 7 Stone. Waited 50 mins for them to answer the phone and then said if I hadn’t turned the mattress it’s my own fault.... even after one night. Now going through the taken photos stage but I don’t hold out much hope. Gutted because I had saved so hard 😩”

Helpful Report

Posted 6 years ago

“Benson for beds customer services are a joke if you are buying they great but if you have a problem the number you have takes one hour to a hour and a half I was not happy with the padded top of my mattress it was not as good as the one in the shop they sent some one to look at it when he first felt it he said it was hard I said that is my point he was left with the mattress he finished and I said you will say it is faulty he said no i said you said it was hard they sent me a letter its within perimeter so to get a new one I would have to pay ten per cent of the mattress and delivery that would be over 150 pounds my warning is you can not get your money back guarantee is worth less. Do not buy e happy with the padded top of my mattress they sent some one who said on”

Helpful Report

Posted 6 years ago

“Poor service from this company. Mattress as dipped in the middle but the answer to that is natural settlement. Doesn't help as bought the mattress to help with a bad back so it's not helping. NOT FIT FOR PURPOSE.”

Helpful Report

Posted 6 years ago

“Having read many of the reviews after reporting a faulty mattress which was agreed by FIRA, my point is "Customer Service" just does not exist. its 11 days since my last email to them. to that you get a reply - "Really sorry due to current high volumes it may take a little longer than normal for us to answer your e mail or call you back" THIS IS THIER NORMAL its always like that, this is either a lie or they have thousands of complaints to deal with. also if you ring the number on their email 03332226800 you are told the number is redundant. Is the CEO aware of this gross incompetence ? The star rating is less than poor.”

Helpful Report

Posted 6 years ago

“waited 4 weeks for delivery of 2 new mattresses , was told on the day of delivery one of the mattresses they did not have in stock , have to wait another week for delivery , to top it all we booked to have our old mattresses removed paid the 30 pound , was told on the day they had not received the order to take old mattresses, a total mickey mouse firm , phoned customer sevices , no hint of any recompence for the shambles , deal with this mickey mouse firm at your peril ;;”

Helpful Report

Posted 6 years ago

“We will never use this company again. We are still trying to get our money back. We have ordered a double mattress from Bensons, which we cancelled at point of delivery as it did not fit but refund is refused by Bensons for Beds. At point of purchase, apart from the receipt, we have not received any other documentation, such as Terms & Conditions, Measuring and Customer pack from Bensons. We are aware that this should have happened as the delivery man has informed us. We have checked Bensons T&Cs online, which confirms cancellation and refunds within 14 days of returning item. It is unclear what process they expected us to follow for cancellation though as talking to Customer Services, refund was not an option they offered to us at all because we bought the mattress in one of their shops. So I guess different T&Cs which we still don’t have sight of as it does not seem to be published anywhere. Bensons has attempted to deliver the mattress in September, during which it became apparent that we have been misadvised about the possibility to deliver the mattress to our house. The delivery man has informed us that we need to sign a waiver to get the mattress delivered as the mattress is too big and they will have to bend the mattress. The delivery man also stated that if we sign the waver we will fall out of refund as well as exchange policy would we experience any issues with the mattress later on. We have discussed the matter with the delivery man, as during the purchase we have specifically asked the sales person if the mattress can be delivered as we live in a cottage with a narrow staircase. We were reassured that the delivery man is trained and they can deliver the mattress to the specified size. The delivery man informed us that this happens all the time and they are facing clients with similar issues at point of delivery. As we were not happy, we have not signed the waver and we have refused to take the goods. We have asked for confirmation of the refusal and cancellation from the delivery man but we were told that we need to call Customer Services as they are the only ones who can confirm cancellation and refund. However, we were reassured that as the mattress is taken back to the depot it is standard procedure. We have rung Customer Services at which point we were told that they will not refund our mattress. They have offered us a replacement option with an additional 20% charge or they advised that we can seek independent legal representation. We have considered the alternative product offered however as the product that they offered was not fit for purpose and would have created the same delivery issue, we have asked for a refund. They have repeatedly refused. Consequently, we have contacted American Express on the same day of attempted delivery to open a dispute case and get our money back. American Express is still working on the case but it is not resolved as they are awaiting response from Bensons and asking us for Bensons cancellation policy document, which we never received. We will see what outcome we get. However, we want to report Bensons for Beds and flag with potential customer in the future the issues we are experiencing as it is disgusting that they can defraud someone of over £500 without any consequences.”

Helpful Report

Posted 6 years ago

“My mother waited 4weeks for her bed,the customer service at the Liverpool monument square store was awful, the store manager was uncaring and incompetent at best. I WOULD NOT RECOMMEND BENSONS IN ANY WAY SHAPE OR FORM.”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,775 reviews