Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,775 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Absolutely horrendous experience with this company, in particular the customer service department and Ian at Waterlooville who couldn’t care less and actually laughed down the phone. I’m in the process of contacting the local paper, ombudsman and watchdog to report them. Don’t fall for the sales tactics- they delivered a bed that wouldn’t fit up the stairs and then said we had to pay 20% on a £2000 sale to return it. No one at customer service would escalate it as ‘it’s in the T’s & C’s.’ We were sold a bed and said that it was a tight fit- no one ever mentioned this. In fact, I’m amazed it’s not against the law. I’m going to fight it but please avoid at all costs. Worst experience ever. Mid-sold by Mark Of Waterlooville branch.”

Helpful Report

Posted 6 years ago

“Benson beds have the worst customer services. Paying 20% to cancel a product after 4 days of payment. And the staff are disgusting and rude.”

Helpful Report

Posted 6 years ago

“Bought an igel Mattress..it is very very hot. Much hotter than old mattress of mattress in spare room we are now sleeping in. Contacted bensons less than 24 hour after bed arrived. They don't want to know. Store advises us they cannot deal with complaints and we must phone customer services. After 65 minutes waiting to get through they were not interested simply dictating that we could not return it unless we wanted to pay 20% of the overall price and would not be allowed to exchange the mattress until we have slept on it for 40 days. After repeatedly requesting to speak to a manager the customer services rep simply put the phone down. They have no interest in helping or resolving problems once they have your money and this is one of the most appalling customer service experiences I have ever had. The igel is clearly not temperature controlling as the marketing would suggest but in fact a particularly hot memory foam mattress. We went to the store advising that the only reason we were replacing our existing mattress was because we wanted to call the one and this is what they recommended. As far as I'm concerned they have misled us and mis-sold us an inappropriate product that does not reflect what we asked for.”

Helpful Report

Posted 6 years ago

“The Nottingham store staff were great which fills you with optimism, so I paid in full. However the customer services team (cst) were appalling. Read the previous reviews, I can identify with lots of the one star reviews but as I’m totally weary of Bensons, I won’t spend any more of my time in cataloguing the ongoing problems and the the totally incompetent and rude service I received, at my own expense, from cst. The mattress was never found, so it never arrived, I bought a similar mattress from a local company, £100 cheaper, a perfect purchase and delivery experience. Bensons Nottingham manager gave me a full refund on 20/11/18, and he was a true professional. Why oh why do customers review the sales service before receiving the goods? This leads to a misleading overall score, which dupes new and potential customers”

Helpful Report

Posted 6 years ago

“Worst customer service ever! The manager in the Tottenham court road branch is rude and treated me (a customer who ordered 800 pound products) with his bad attitude. I was assured that I could arrange the delivery date (the sales associate even said “you can move the deliver date to whenever you want”) so I ordered my bed frame and mattress two months in advance. However when i ask for a reschedule he said it’s not possible with an awful attitude. I told him this isn’t like what I was told and he said “we don’t have to tell you everything upfront” and I can feel free to cancel but he’s gonna charge me 20%. Throughout the whole process he was rude and indifferent to a customers need. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO BE TREATED LIKE SH*T. Bensons for Beds treat their customer as if they owe them money. In the end I said their customer service was very disappointing and he answered “there is nothing we need to apologize for. How is our service disappointing.” I was so speechless as I’ve never encountered such horrible shopping experience. AVOID AT ALL COST. Benson for Beds should be ashamed for having such employee.”

Helpful Report

Posted 6 years ago

“We ordered bunk beds and advised we could get under bed storage for them. We had to stay in to take delivery for the beds. Bensons should have delivered the under bed storage at the same time but we had to stay in again to receive those. We had Servico to assemble the units. They found that the under bed storage would not fit and there was a deep scratch on the foot board on the top bunk bed. We had to wait in yet again for the under bed storage to be collected. We had to wait in another time for the replacement part for damaged foot board. Another visit was planned for Servico to come and fit it. When they turned up and opened the package - the piece required wasnt enclosed! On each of these occasions we had to phone up Customer Services which we were waiting to speak to an adviser for periods from 20 minutes to 45 minutes. We have ended up keeping the bunk beds as they are as we have had enough of being let down and staying in for further times. Bensons have given us a small amount of compensation which doesnt cover the phone calls and lost days. I wouldnt recommend anyone to buy anything from Bensons as once they have had your money they arent interested in their customer care”

Helpful Report

Posted 6 years ago

“Great assistance with our purchase in their Kirkcaldy branch and pleasant delivery”

Helpful Report

Posted 6 years ago

“DON'T BUY FROM THEM! LONG WAIT AND HORRIBLE CUSTOMER SERVICES!”

Helpful Report

Posted 6 years ago

“Like Mr James Burrows, we too ordered a memory foam mattress which after 2 days showed signs of severe sagging. We were told it was normal settlement ! after several months it was worse and again Bensons sent out their inspector who looked at our frame and declared that the springs were too far apart to support the mattress. Admittedly this a beast of a mattress is heavier than the sealy orthopedic ones we had over 20 years, but apparently Bensons declare this as accidental damage and for the price we paid, would have expected batter from them and not have more expense to pay our own inspector ! would never buy anything there ever again”

Helpful Report

Posted 6 years ago

“Both items delivered were faulty! Email of complaint to customer services not even answered!”

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Posted 6 years ago

“Lies poor service no help rip off poor quality”

Helpful Report

Posted 6 years ago

“I worked for BENSON for many years i left last year because i was not getting paid my zone allowance as i was told verbally I kept from April untill in September i got paid half. Still kept chasing with HR i was told i need to speak to the regional Manager but i was told he has done the form but the Divisional is stopping my payments bollocks. Because sometimes the face don't fit in than you don't win. I was going to take it further but i gave it and said to HR i bwleive3in karma one day the day divisional will need it to taxi home. I heard he was kicked out i was happy to hear that but low basic 10 500 they show you on pay slip they are paying mini mum living wage but they take it away fron your COMMISSION. And there are some people work extra hours for nothing”

Helpful Report

Posted 6 years ago

“Everything went wrong!!! Delivery one day late and not advised. When full bedroom suite was delivered almost everything was damaged. Delivery was undertaken by one man, when a number of the items were clearly marked as "two man lift", which was nothing short of dangerous. Then had to wait almost three and a half months for delivery of replacement items!! Customer services don't talk to customer relations so we received numerous calls for partial replacement part deliveries when I explicitly stated that everything should be delivered at one time. Customer service overall is shambolic and I will never, whilst I have breath in my body, buy from this company again!!! I am also reporting Bensons for Beds to the Health & Safety Executive for breaching manual handling regulations and putting their staff at risk, in my opinion.”

Helpful Report

Posted 6 years ago

“15.11.2018 To continue my saga about Bensons, today I received a letter from them informing me that they were not accepting the goods that I had returned, listing the items individually, and stating that I needed to pick them up from the store. ( I think this company have gone out of their way to recruit dumbclucks ) because they have clearly accepted them and in perfect condition, they have made my day today, I now feel that the dynamics of this situation are changing in my favour, this has been such a idiotic abuse of me as a customer and abuse of regulations of sales that it could be a comedy, having said that the whole process has been a farce. Creation Finance are linked to Bensons they have not been very helpful but then again they all pee in the same pot, both these companies are in breach of section 75 of the Consumers Credit Act, now to the Post Office whose credit card I used as a deposit for Bensons, from the day of delivery from Bensons being 21.12.2017 things were wrong and I have been fighting every since for a solution. Bensons would not communicate with me up until recently so I requested that that the PO reclaim the refund, they did this and then without my permission they repaid the £500 back to Bensons and gave some kind of futile reason, this company have also breached section 75 of the Consumers Credit Act this credit card service is funded by the Bank of Ireland, I have also complained to them and no reply, simply ignorant. I complained to the PO on line, they sent my complaint to the customer services team who have ruled against me and supported the chargeback team and Bensons, they are idiots though because they gave me the last link to complete the chain of evidence that I now have. Funnily enough I have had 2 phone calls today within the last hour from the PO customer service team, they have informed me that they have escalated my case and have decided to reclaim the £500 and offered £250 compensation, I have accepted it because I am weary with it all. I would not recommend the PO credit card. So for anyone out there who may read this the moral is stick with it, use all of your resources and give any company the run around like they give you. The biggest issue in this country today is how poor all services are and how poor it is to make contact, nobody wants to talk anymore, because they cannot deal with anybody that has some functioning grey matter, I include departments like Citizens Advice/ Trading Standards and Ombudsman”

Helpful Report

Posted 6 years ago

“We wanted two 200cm single beds and were assured that one ones ordered would be 200cm. We ordered two bed’s and again checked this would be for 200cm length. But the information we were given said they were 190cm we phoned again that evening and was conferred a second time by phone they would be 200cm. We contacted their customer services who told us they would ensure the order was marked as 200cm. A follow up e-mail produced a guarantee of refund if not 200cm. When they finally came they were 190cm. The currier us what they should have done was ordered the beds as a special size but both had just used a stock number in the order. The shop refused to repay the money owed until the beds in there their delivery van were returned to the warehouses. A refusal maintained by customer services and again by the shop midday on Monday finally after getting rather angry with the shop they did repay on Tuesday, which took until Thursday to get back into our account. This is an appalling firm staffed by people who appear to not know what they are selling, with a customer support who don’t know the processes fallowed in ordering beds. To rub it in refuse to promptly refund payment for goods not actually delivered There was no offer of compensation for all the stress caused by their poor service just more stress added by having to fight to get the refund.”

Helpful Report

Posted 6 years ago

“Very poor response from 'Bensons For Beds' Customer Services - long wait (30 minutes) to get through by phone. When I did get through I was promised a call back the next day by a manager, which didn't happen and hasn't yet happened. Subsequent email has had no response for a week. Their automatic email response says, "We will respond to your query as soon as possible, however, we are really sorry, due to current high volumes it may take us a little longer than normal to email or call you back". No indication of what is normal response time, and assume the 'current high volumes' are due to many dissatisfied customers.”

Helpful Report

Posted 6 years ago

“I am absolutely appalled with Benson Beds, despite being advised a 6 week lead time, I waited double this with NO explanation, only advised on the due date of delivery that goods were discontinued. When goods eventually arrived, low and behold the item was faulty!!!! DO NOT USE BENSON BEDS”

Helpful Report

Posted 6 years ago

“The item that you delivered was second hand and the wrong product in the right box. To contact customer services by telephone took over 38mins, how can this be described as customer SERVICE. The gentlemen named Ramesh said he would sort this and we would get a text blah blah blah. 3 days on no text, nothings happened at all. Have tried to contact the store using the phone nos on the receipt which just rings out, so presumably customers can't buy anything over the phone either! Of the 4 emails I have sent on the same address 3 have been bounced back by mailer demon. Clearly you don't care about your customers. 4 days on and counting we await your response without hope. Very poor all round it feels like there is no pride in the company or its products and we have no trust in you.”

Helpful Report

Posted 6 years ago

“Am I right in saying that which recommends Bensons for beds as I was looking for a new mattress and would like to know the best mattress and Benson for bed came up the reason I'm looking for a new mattress is I purchased a new mattress from bensons in April 2018 and with in a few weeks it started to sink and the springs were grinding I'm only 11 stone I complained to benson and they sent a expert to look at it in the report he said for a mattress this old you expect sinking I said it was four weeks old and benson still would not replace it or I could pay for my own expert so if you are going to buy a mattress do not go to Benson for beds”

Helpful Report

Posted 6 years ago

“2 delivery dates, both times never turned up! Cancel order and asked for refund”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,775 reviews