Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,776 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Initially the service received in store was great. I was quoted a 3 week delivery time and this is where all the issues began. The deliver turned up on time but the delivery men were very careless and rough with the new bed. They fitted the casters by kicking them into the bed base with their boots and rushed to get the bed into my house. One of the delivery men rushed back out to the truck as soon as the bed was in place and I was asked to sign for the bed. Luckily I checked over the bed and noticed that there was substantial damage to one of the corners which they were obviously hoping I would not notice. It would have not been possible for the delivery men not to have seen this as it was very striking and obviously as a result of their rough handling to get the delivery completed as quickly as possible. I pointed this out and they stated it was not their problem and that I should contact customer services. The delivery drivers then promptly left. I was then left to contact customer services on my own accord, who were not very understanding at all. There was no apology offered and I was told I would have to wait another 5 weeks for a replacement and that nothing could be done until after I had received the replacement. As my hands were tied I reluctantly agreed to wait the further 5 weeks for replacement. 5 weeks later the delivery men once again arrived to deliver the replacement, this time it got no further than the front door as they had sent the wrong half of the bed for the replacement. Again no apology from the driver (the same driver that had tried to cover the damage previously) and they assured me that a correct replacement would be ordered on my behalf. As the two halves of the bed base are completely different (one half has drawers the other does not) and this is very obvious in the photos I can only assume that this second failing is due to sheer incompetence on the part of Bensons for Beds. 3 weeks later I had to call customer services yet again to arrange a delivery date as I was told again that nothing could be done until I had had the bed delivered and I would have to wait a further 2 weeks for the replacement to be delivered taking the total time from ordering to delivery to 12 weeks. 2 weeks later the correct replacement base was delivered and once again the delivery was as rushed and careless as before. They assembled the divan base (a service which I was charged £15 for) roughly tearing staples out of the base and leaving them on the carpet and once again fitting the casters with a swift kick from their boots. There is still a small scuff on the bed base but after waiting so long and dealing with such terrible customer service I do not want to wait any longer or have to deal with Bensons for Bed customer services anymore. Throughout this horrible experience there has been no offer of any compensation, and no apology for the terrible service. I would implore anyone to avoid Bensons for Beds at all costs. They do not care about the customer and appear careless and incompetent in everything they do.”

Helpful Report

Posted 6 years ago

“Appalling. Don't buy a mattress from this retailer. They don't honour their 40day comfort guarantee. Customer service is terrible. We bought an Opulence mattress (firm) but it is sagging and has no support after just 8 weeks. FIRA say it's "not faulty" so Benson's have said it's not their problem despite quickly changing their firmness ratings to a max of 'medium' on this mattress. Deeply regret buying from this retailer, spent over £1,000. Disgusted!”

Helpful Report

Posted 6 years ago

“Dreadful product, not fit for purpose. It was assembled incorrectly, but even after sending out a 'technician' to fix the problem, it didn't work. After-Sales customer service extremely unhelpful and rude and refused to take back/ refund the purchase. I will of course never use them again and strongly recommend people thinking of buying through them to consider very carefully as they're lovely when they they're selling you something but very ugly if there are any problems post-delivery.”

Helpful Report

Posted 6 years ago

“Would give 0 of 5 if I could. The store staff were great but the delivery was shocking. I asked for a specific date and they said that was fine for delivery. But then I didn't get the call/txt 24 before to confirm, not the txt to say if it was a 7-12 or 13-18 hr delivery window or the call a hour before that I asked for. Not getting the call I pop out to the corner shop, I miss them and the wait in all day for a delivery that I have missed only to be told when I ring customer service at 17:45 that they turned up while I was out at 07:50. Then told that by customer service that they did ring and that maybe my phone isn't working! Starting to think they didn't even turn up and are lying to me as my phone is fine (filling this in on my phone) and there is no sign of a 'sorry we missed you card'. If they can't redeliver to a time that suits me and may ask for a refund.”

Helpful Report

Posted 7 years ago

“Having been a customer , they deliver what they say it will”

Helpful Report

Posted 7 years ago

“The short version. Ordered a wardrobe and two chester drawers 6th January 2018. After 8 days off work to receive faulty or no parts, 8 months on we still dont have a completed order. Customer services have refused to collect faulty parts until new ones are delivered, they have refused to get a manager to contact me and from the amount of representatives i have spoken to i would say it is a huge department that is obviously needed to deal with this more than poor service, if i could give a minus star i would. Most stressful purchase ever made.”

Helpful Report

Posted 7 years ago

“Bensons is very inflexible. They only offer one or two days during a week for delivery, and then give you a six hour window for delivery. They don’t care that some people have lives or jobs! Bensons representative said that it’s because it’s free delivery - ie you buy cheap, you get rubbish!”

Helpful Report

Posted 7 years ago

“They didn’t make me happy, they made me sad, cry and feel insulted”

Helpful Report

Posted 7 years ago

“DISGUSTING COMPANY, DISGUSTING CUSTOMER SERVICE, DISGUSTING TREATMENT and staff who need training in MANNERS....the list goes on. DO NOT EVER EVER buy a mattress, bed, furniture from Bensons or Harveys. This company needs investigating, STRUCK OFF and I hope they go into administration. They will take your money and you will never see it again. DODGY AND ADVOID”

Helpful Report

Posted 7 years ago

“delivery date was not kept, the store hadnt prompted us for the balance payment. the bed which was actually a staples bed didnt seem as good as the in store one. they had supplied the wrong feet. customer service just go through the motions until you go away. i wish i had read this column before. never again harveys or bensons. apparently their parent company a south african outfit nearly bombed in december 2017. delivery was dhl with benson s badged shirts, they were ok. the bed was badly finished and one thread was faulty to attach the headboard”

Helpful Report

Posted 7 years ago

“Bought a mattress and was told to get it out of its once home to let it rise properly. Was not told that as soon as it was opened it couldn’t be returned for a full refund. Brought it back to store for a refund, they couldn’t help so I had to call their customer services the following day and lost 20% of the purchase price because it was open, even though I explained that had not been mentioned on purchase. Very disappointing and unhelpful experience. Won’t be shopping with them again.”

Helpful Report

Posted 7 years ago

“After sales and customer service is appalling. They are happy to take your money but that's when they stop being interested. Disgraceful service from such a big company. Stay clear!!”

Helpful Report

Posted 7 years ago

“Do not buy from Bensons, their customer service is awful. Three years ago we spent £ 1250 on a bed with a New Airflow 5000 plus mattress. The mattress started to sag, so we complained and FIRA came to put and their report found it to be faulty. We were offered a new one and we actually spent £100 more. They stated they would collect product when they delivered the new one. The delivery men from Bensons arrived but refused to take away the old one stating it was 'contaminated'. This is a load of rubbish, it's a con and they obviously don't want the trouble to dispose of old mattresses. When I complained to customer services saying we are elderly and stuck with the old mattress in the bedroom, the agent didn't want to know, and wouldn't let me speak to a manager. She even suggested we contact the Council to have it removed, which would cost us about £50. We now wish we'd gone to John Lewis and never stepped foot in that Bensons store”

Helpful Report

Posted 7 years ago

“Bed had developed lump down the middle. Engineer came and said we had to pummel and pull the mattress weekly. Quite difficult and makes no difference. Bensons aftercare is appalling. They are not interested. Very disappointed after purchasing a very expensive bed. Would not recommend anyone to shop here.”

Helpful Report

Posted 7 years ago

“I have never experienced such bad customer service. I ordered a Super King bed back in October last year. The delivery driver bent the mattress when trying to get it up the stairs. We didn't really think much of it at the time until a few weeks later we noticed the mattress dipping in the middle to the point where we rolled into the middle. It was that bad we reverted to sleeping in our spare room for months. When I emailed customer service (supported with pictures) they sent a really snotty email back stating they wont do anything about it but they will send out a bed technician anyway. Only if he found a fault would they attempt to replace it. Weeks later the guy arrived and surprise surprise he was going to say there was nothing wrong with it until we mentioned it had been bent getting up out stairs. They decided to replace it which took another 4 weeks. We realised they were only going to have the same problem again so rang them to see if they could arrange for our windows to be removed maybe and they shoved us off and said that wasn't their problem. The mattress arrived and this delivery guy took one look at our stairs and refused to take the mattress up and said it should never have been taken up in the first place. They said we need a 'Zip & Lock Mattress'. We agreed to take this only because we were told you would not be able to feel the difference. That we wouldn't be able to feel the partition in the middle. They had non in the store when we went in so we had to go off the word of the adviser. The mattress arrive 2 weeks ago but we went on holiday the same day. We slept in the bed for the first time last night and its not what we got told. Its basically just two mattresses pushed together with the zip being down in the middle of them so the middle of them is obvious even with a protector on. I called first thing this morning and they said there is nothing they can do. I was persistent and explained the whole situation but they just kept saying there is nothing they can do. Finally after 40 minutes on hold they said because they didn't show me a 'Zip & Lock' they might be able to do something. This was 12:30 and they said someone will call me back in 1hour. It's now 17:15 I STILL HAVEN'T HEARD FROM THEM! I'm totally sick and tired of the waiting around. This company will do anything possible to not give you your money back or help you out. Disgusting and I will never use them again and tell anyone I can to avoid them. Very very poor.”

Helpful Report

Posted 7 years ago

“Bensons staff need better training. I have now been mis sold 2 mattresses at around £1000 each. The first we were sold a pillow top which was not suitable as it sank where we laid which created a mound in the middle and the second was a gel top mattress which we were told would keep us cool in the summer. It actually has the adverse effect. DO NOT buy one of these unless you like to be extremely hot when you sleep. Write to Bensons and they did not want to help. Two mattresses mis sold is this poor training or sales people just interested in commission, I’ll leave this with you.”

Helpful Report

Posted 7 years ago

“I recently purchased a shop floor temper mattress which was reduced to £1000. Upon paying we were told by the manager that this carries a 40night comfort guarantee. The mattress was for my disabled mother. Well this turned into a complete nightmare as after a few days of having this mattress she developed a terrible rash. When discussed with the store manager we were advised this may be because she needs time to adjust to the new mattress and to persevere with it a little longer. He did however offer an alternative mattress. My mother declined this as she thought the managers advice may be correct. However to our horror we discovered bed bugs on the mattress a few days later. I then went to the store to discuss this and the fact that this mattress was never fot for purpose. Whilst the manager agreed he said he could now no longer offer a replacement unless authorised by head office. I asked him to call them from the store. This turned into a complete nightmare! Despite my mother's medical records indicating no prior problems to a rash until after the mattress was delivered they went on the defensive suggesting I prove that bed bugs had originated from the mattress. Now unless I'm mistaken this is pretty much impossible as bed bugs move around. Bensons are well aware of this fact! In fact they suggested I speak to the local environmental office and arrange for an inspection of the bed. What I found was that they were totally unwilling to assist support in any way. Typical of the negative feedback I've read about this company. I would never ever purchase anything from this store again!!! I am now pursuing this matter through legal channels. THE WORST COMPANY EVER DEALT WITH! WARNING: NEVER BUY ANYTHING FROM THE SHOP FLOOR!”

Helpful Report

Posted 7 years ago

“The service in store was good but they failed to deliver the correct pieces and the aftercare was awful. They took weeks to deliver the correct pieces and then refused to fit them because the mattress was on the bed and my partner couldn't move it alone. I would highly recommend not using this company and despite having a lot more to purchase I will not be using Bensons for beds again. The delivery men were so rude and actually said to my partner to "don't be such a woman" with no provocation. I have complained and was offered 1% of the purchase price as a voucher. Pathetic.”

Helpful Report

Posted 7 years ago

“Went last week to Dalton Park store to get code for free travel pillow and told they were expecting leaflets that day, so took name and address to send one out, when it never arrived called in shop today only to be told offer finished early!!! Went to shop over road and told offer finished yesterday. Will be using Tempur store in future”

Helpful Report

Posted 7 years ago

“Bensons’s for beds want me to pay a reselection fee of £240 as the mattress I purchased has sagged in the middle. I was not given the correct information from the salesperson, even though I informed him that I had specific requirements as I have terminal cancer. I have to live off a small industrial injuries pension as the cancer was caused by exposure to asbestos at my place of work. Is Bensons’s for Beds so disrespectful to their customers? Is the company so hard up it will not let me have a free replacement, which the 2015 Consumer Rights Act States ‘one FREE replacement’. Do you think that this is an honorable way to treat your customers?”

Helpful Report

Posted 7 years ago

Bensons For Beds is rated 1.2 based on 1,776 reviews