Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,776 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do Not Buy from this company. Awful. Truly Awful. The Guardian newspaper wrote about the Bensons For Beds scam in 2012 and sadly we had not read it. Look up 'Bensons for Beds mattress guarantee is giving me nightmares'. You'll find it online. In essence, we fell foul to the same. Complained about a mattress we bought. B4B sent an 'independent' evaluator. He said that my son had sat on his bed. Shock horror! Whatever else. He may have even slept in it at one point! That was their reason for not changing the mattress. It was 12 months old. My son has had to have chiropractor sessions to sort out his bad back. Not something a 14 year old should have to endure. Avoid this company at all costs becasue their independent evaluators are not. Even when we approached the furntiure ombudmsan, they say that B4B cannot be evaluated independently because they are already independent. Eh?! Makes no sense. We then tried section 75, through our credit card, to get our money back. They wanted us to pay £250 for an independent evaluator. The mattress was only worth £330. There is basically no recourse. 3 words of advice; Avoid, Avoid and Avoid.”

Helpful Report

Posted 7 years ago

“After taking a day off work (I'm self employed), for an afternoon bed and mattress delivery, I'd planned on doing my errands in the morning. My delivery slot was the 12-6 pm. Then I got a call earlier than Id expected to say the delivery guys would be with me between 11.30 am and 1 pm. I asked if they could make it a bit later as I had an appointment at 11.30 which might run over or even make me their last delivery. The answer was basically no so I said fine and I'd cancel my other appointment. So after waiting around until nearly 2 pm with still no bed or a phone call, I rang Bensons - the driver had told them I'd requested delivery after 2 pm as I'd said I wouldn't be in before then! I then told Bensons the correct story. They got a hold of the driver and told me he'd be with me soon. I had to go out but my husband was now home from work. A few minutes later my mobile rang. It was the driver - with an extremely bad attitude, saying that because Id rang customer services I was now forcing him to turn back and was I aware that he was on a pre planned schedule.As an ex delivery driver myself, I assured him I knew how it worked. I told him not to rush and deliver whenever he could as my husband was now home. Again he made me very aware that I personally was making him return to my area when he was somewhere else because Id phoned customer services!! He reminded me of this no less than 3 times. He obviously thought that this woman was going to back down and just take this attitude from him- how wrong he was. The delivery experience couldn't have been more different from the buying experience.”

Helpful Report

Posted 7 years ago

“Bought the colour line wardrobe, their own fitters fitted it. 4 weeks in and the inside slider door came off!!! As we hadn't fitted it ourselves I had to request for the fitting instructions, to which my husband fixed it. But again after being even more gentle with the doors it has come off again... Not happy. I've been in touch with customer service which they have said because I have used the product it's now classed as accidental damage and I have to claim on my household insurance to fix!!! WHAT A JOKE 4 WEEKS OF OPENING THE DOORS ONCE A DAY...DO NOT BUY ANYTHING FROM BENSONS. THEY ARE HAPPY TO TAKE YOUR MONEY, BUT IF THERE IS A PROBLEM THEY DONT WANT TO KNOW...”

Helpful Report

Posted 7 years ago

“Extremely poor quality furniture. Long painful process to get refund. Customer service pathetic!!!”

Helpful Report

Posted 7 years ago

“AVOID THIS COMPANY AT ALL COSTS! Customer service seemed fine in store. We discussed a few concerns with the showroom mattress that we wanted to purchase - was given 100% certainty by the manager that ours would not have those problems; however this was not the case. Once delivered the gap between the zip & link was large enough to fit a bottle of wine in the middle (no joke) and when we woke up from our first night sleep the middle of each of the mattresses had dipped/sagged so considerably it felt like sleeping in a hammock. We had paid over £3K for this so-called 'luxury' product and we were incredibly shocked and disappointed. Store Manager couldn't help make good on his original certainty guarantee as everything post-sale is dealt with by Customer Services who are just horrible & rude to deal with and try and bully you into believing it's your problem and not theirs. The whole process of getting it sorted was unbelievably upsetting and stressful. The FIRA independent mattress people came out and confirmed without any doubt that we did indeed have a manufacturing fault. It was only then that we were taken seriously and eventually given our money back but it was an ordeal that I wouldn't wish on my worst enemy. How they could win Bed Manufacturer of the Year is beyond me. By the way, the 'Which' legal team deal with hundreds of unhappy customers trying to get their money back and most of them are not successful.”

Helpful Report

Posted 7 years ago

“I advised the sales person that I lived in a small cottage, he thought the ottoman would be okay. On delivery the ottoman base would not fit through the door to go up the stairs. I had the Base dimensions on ordering (I had to request these) and as a lay person thought it would fit. The cost to cancel the order is £250 (20% of the remaining order) and even though I had paid an extra £300 for the ottoman version originally (which wouldn't fit) the divan options are now quoted as only £1 less! The 'care' package that I never asked for but was offered as free in the deal cannot be returned even though unopened. It has been charged at £24.99! To change the order costs 10%. I have cancelled and will be far more wary in future and feel ripped off! The salesperson & manager were unavailable as on holiday for 2.5 weeks so not able to discuss but doubt it would make much difference. Very disappointed.”

Helpful Report

Posted 7 years ago

“Low quality, broken bits and poor after sales service - do not buy from bensons for beds!!”

Helpful Report

Posted 7 years ago

“I have had a really bad experience from the word go once you get the customers money . After numerous faults & pain from mattress , I now have a collapsed divan to which well under a year warranty but 6 months goods act FIRA come out eventually . Basically the assembly by delivery was quick rough & poor care taken to which caused damage . Fast forward months my divan has collasped because of force & cheap cardboard materials . FIRA came out with no gloves as requested or covering over black boots to my bedroom . Giving me third degree in rules to blame me for the structural fault to get there commission ..Unproffessional conduct to no matter what I was to blame to stop a return to full their pockets . I'm disgusted with whole approach because if it had been hear say what lies they make up . FIRA & bensons should be ashamed the way they treat paying customers while at same time not having consistant advice in all there stores . Never experienced such poor customer service & respect in a home vist .”

Helpful Report

Posted 7 years ago

“Able to change my order at last minute without any fuss. Arrived on time, excellent”

Helpful Report

Posted 7 years ago

“Worst experience of customer after sale service we ever had!!! Failed to deliver 3 times the goods (mattress) without being damaged. No compensation offered except if we had accepted the goods !!!! Our stress, inconvenience and the lenght of time the situation lasted was dismissed in the management's decision with regard to our compensation. Therefore we have received NIL compensation. 1st experience and last!”

Helpful Report

Posted 7 years ago

“Ordered a bed for my elderly father who has health problems from the Derby store meteor centre. The member of staff advised a certain bed/matress would be ideal for him so we decided to purchase the bed/matress and paid over £600. The matress within a few months started to sink and give him a bad back. Contacted Bensons for beds and they replaced the faulty matress. A few months later same thing happened again and we contacted the store and a technician came out saying there was nothing wrong with the matress. What i want to know if the same problem occurred twice why change the matress on the first occasion and then say nothing us wrong with matress on the second visit. I emailed customer services and i had to chase them up for a reply despicable customer service. The staff member advised us to purchase the bed/matress which he stated was ideal and clearly we have been lied to and sold the wrong type of bed/matress for my father. Bensons for beds have refused to exchange the matress wanting proof of my fathers ill health which is a disgrace. I along with my family, friends will never be buying anything in future from Bensons for beds. So please do your own home work and do not reply on incompetent staff who are only interested in selling expensive beds for commission rather than take customet care into consideration. I will be writing to the CEO outlining my disgust with the treatment I have received in terms of customer service. I would not recommend anyone to Bensons for beds.”

Helpful Report

Posted 7 years ago

“Had a good experience in store with choosing and ordering. Delivery has been a bad experience though. Delivery slot was from 7am to 1pm. Now 2pm and still no sign of the carrier.”

Helpful Report

Posted 7 years ago

“on the 23 09 17 we purchased a wardrobe bedroom set along with a child mid sleeper our purchase came to £2364.91p. we had our hearts set on this display wardrobe/bedroom set, it was explained to us that we couldn't receive the set until the end of display date. that was fine with us gave us time to have a sort out. we received a call from the office to say the wardrobes were no longer needed for display. so in store arranged a private delivery van who was also going to assemble. we had arranged for Saturday 21/10/17 at 11am. excited. Saturday 11am came no wardrobes. 1pm came still no wardrobes so we rang store who then said delivery driver on way to collect. getting excited again. some time later the phone rang the store sorry delivery driver refusing to deliver he has found mild damage to the wardrobe. so we get in the car and travel the 35 minutes to Kidderminster. the damage to the base of the wardrobe was severly damaged. I asked who had dissembled the wardrobe? Did no one notice the damage? No he says 3 men took it down and none of them notice. I find that highly unlikely. When was it dismantled? Yesterday he said So you mean to tell me you've had since yesterday to ring and tell me,,,, First lie from store NO ONE NOTICED THE DAMAGE. So I asked your human would you be happy to receive this item in this condition? Weather I would or wouldn't isn't relevant he said. So I then went on to ask for a refund. He was not willing to refund as it had to be okied from customer services on Monday. 1030 came Monday he rang to say he was still waiting to hear from them. So my partner rang customer service direct who went on to tell us that the employee was wrong he could of refunded full amount as he had authority to do so he was actually MANAGER and should of known the correct procedure. Lie 2 from store he wasn't able to give refunds due to it being weekend. when in actual fact he could of as the item had never left the store. At 4pm today a full refund was given from store by the same employee. MANAGER. This evening I went to start complaints procedure rang customer service I explained a little of what had happened they went on to say it will be logged {bare in mind no typing or writing took place} so I assume the call was recorded for them to take notes. The only other thing that was said was its been noted to record 7.... WHAT DOES THAT ACTUALY MEAN? Is my complaint going to be taken seriously or not? They would not even tell me what record 7 meant. I asked if we would hear a outcome NO was all I got its internal. I am furious beyond words. No sympathetic apology no nothing. What a stressful and upsetting experience from your Kidderminster store. I seriously hope you will start thinking about training of staff in people skills. It would of been nice for a sympathetic and genuine apology instead of a shrug of the shoulders. unhappy and hurt by the lack of compassion and support we've been given. Thank you for reading we have certainly learnt a valid lesson with this experience”

Helpful Report

Posted 7 years ago

“Ordered 3 mattresses for a new home but discovered we had over estimated room sizes and one of the doubles could not be accommodated. Bensons happily arranged to replace with a smaller size and deliver and collect the larger one. This was done easily by phone and e-mail without difficulty.”

Helpful Report

Posted 7 years ago

“We purchased a mattress in May this year which cost £1700.00 in the 6.5 months the foam topper has gone from being comfortable to terrible and is now causing severe back pain, which is the reason we purchased it in the first place, Benson Store Banbury wont help and refer you to he customer services line, who are scripted and just pay lip service to your complaints. They contacted a firm called FIRA who in turn sent out a 'bed technician' we are not sure what qualifications the title carries he the 'Technician' spent 15 minutes examining the mattress and concluded that all was well with it and our complaints where unfounded. How he could come to this conclusion after 15 minutes we are not sure as it has taken us 6 months for the mattress to become a problem. He did not discuss the problem with me or investigate the problem area, he asked me to leave my bedroom whilst he carried out his survey. It is apparent that the store is just a showroom and although you go through the process of making a purchase with them once they have taken your cash they wont have anything further to do with the sale, this is worse than buying on line as you are not covered by distance selling. In my opinion Bensons customer service is poor at best and the store a complete waste of time. Don't buy a bed from Bensons.”

Helpful Report

Posted 7 years ago

“Nice bed. Wasn't pleased about having to pay for delivery though as they said free delivery. it's only free if you are prepared to wait 5/6 weeks. I got a slot in 'only' 2/3 weeks by paying and then you get to choose morning or afternoon. I was in all of that day but still had to pay to get the 2/3 week slot.”

Helpful Report

Posted 7 years ago

“Staff in Yeovil shop are polite. You would mark them a 4 or 5. Great so far. My advice is, DO NOT BUY A GRANDEUR ZIP AND LINK BED. DO NOT BUY FROM BENSONS FOR BED'S. IF YOU HAVE A PROBLEM, YOU WILL NOT ACHIEVE A SATISFACTORY CONCLUSION, HAVE LOTS OF GRIEF LOST TIME, HOURS AND HOURS AND LOST MONEY. THEY DESERVE TO GO BUST. LOOK AT OTHER 1 STAR REVIEWS. THEY ARE MODERN DAY ROBBERS. On delivery of my zip and link grandeur bed made by Relyon in February 2017, I noticed massive dipping in both mattress. It seemed, no filling had been put in the centre of each mattress, only around the outside. I complained after 4 days. Bensons sent FIRA to inspect the bed and like so many other people who have had FIRA visit, no fault found. This was in February 17. FIRA ARE NOT INDEPENDENT. THEY ARE PAID BY BED MANUFACTURERS, WHOLESALERS AND RETAILERS. THEY ONLY GET PAID PER VISIT IF THEY FIND NO FAULT. FIRA HAVE REDUCED THE NUMBER OF FAULTY GOODS RETURNEDTO THE MANUFACTURER DRAMATICALLY. I have not slept on this bed since and it is now October. After the ombudsman intervened, Benson have offered an exchange bed, if less money, I do not get refund, if more expensive, I have to pay the difference. As it's a zip and link bed, this restricts the choice. I cannot find a suitable alternative bed in their store. I have asked to cancel order but they want £760 to do this. It's an absolute closed shop, the whole industry. They are very clever in hiding behind their written agenda for any problems. A rubbish company. I cannot believe Reylon beds are involved with this company. I will never entertain looking at a Reylon bed.”

Helpful Report

Posted 7 years ago

“BE WARNED GO TO YOUR LOCAL STORE - DO NOT BUY ONLINE!! 1 star only for Bensons for Beds Online ordering, but 5 STARS for Northwich Branch who stepped in and completely turned the experience around!! A word of warning, do NOT order from the website. If there is any problem they will not be able to help you as the customer service staff have absolutely no decision making powers. I spoke to one woman who was really rude to me, then another who was lovely and tried to help but couldn't as she had no powers. Fortunately for me, in the process of trying to find a bed to exchange under the 40 night sleep guarantee, my local branch did not have the bed I wanted - the closest store was Northwich. What a different experience from the one I received in my local store. Here is a rundown of my experience: I had originally gone to my local store, clearly been judged as a "tyre kicker"!! The guy I spoke to gave very little advice, even when I said that I slept on my stomach most of the time and that I had a bad back in my existing bed, he didn't point out that I would probably need a firmer bed. I was not told about the sleep station even at this point, I didn't know it existed until I saw an ad on the TV - and they did have it in the store! I found one that felt really comfortable in the shop - the Heirloom with no 3 softness (which apparently is not ideal for my back) I upgraded to 4 drawers and got a great deal of 20% off but I would have to order that day. It was too much of a rush for me to decide as it was the first shop I had been to. So I looked around, decide that I really did like it and phoned the shop, about 40 minutes before they closed. The salesman had gone and I was told that they had cashed up so I couldn't place my order!!! (Quite amazing to turn away a sale on one of your more expensive beds I think) So this is how I came to order online that night. So, after a few nights my back was not any better, they natural fibres in the topper pad were making me boil in the night (I never normally get hot) and the bed was clearly too soft for me, I now had a pain in the middle of my back as well as the lumbar region - nightmare! I called up about the 40 night guarantee and told that it would cost £160 plus carriage to change the bed and that I would have to pay that out first to release my credit to choose a new bed. The 20% sale was not on anymore so my bed with the firmer mattress was now well out of my price range. There was really nothing for the same price, I was going to have to choose a bed that was quite a bit cheaper than the credit I had as I really didn't want to fork out more. Disappointed was an understatement!! I really regretted not going to a different seller at this point - so many nowadays offer a free exchange without penalty. I had been stop stupid to rush into the sale!! This is where my luck turned around! I visited the Northwich store to see a bed that was online but nowhere near me locally. Shaun the manager talked me through how he could help me and Gary helped me to choose, fortunately over a weekend where there were more discounts, plus there just happened to be a really good discount on the bed I liked. They did an amazing job and I came away having ordered a really good quality bed. I have been sleeping in the new bed - a Slumberland Relax for about a month now and it is the most comfortable bed I have ever slept in!! What a difference. So thank you to the team at Northwich, you really did make all the difference! Because of you I would definitely buy at Bensons for Beds again. They were so thorough and went through all the different types of beds, asked me all the right questions, found our about the problems I had sleeping on my existing bed - a faultless service.”

Helpful Report

Posted 7 years ago

“What started off as very comfortable bed didn't last long. Within a few days the mattress started showing signs of settlement. A noticeable lump appeared in middle which made turning over without waking up impossible. Staff in a Bensons store told us there had been a problem with this particular mattress and they no longer sold it. So we didn’t expect any problems resolving the issue and contacted Bensons customer care, who were initially very helpful. They arranged for an ‘ independent’ technician from FIRA to look at bed. He agreed there was noticeable settlement and a lump in the middle. That’s when things went pear shaped. What FIRA said to us but actually reported to Bensons were completely different. Bensons are refusing to accept there is a fault and I am now stuck with a mattress I can’t sleep on. So much for Bensons’ 5 year warranty. It’s not worth the paper it’s written on. As for the quality of a bed costing near £1000? Absolute waste of money. I just wish I had done my research before buying. Update following Bensons reply below. As for complaining to Bensons, don't bother wasting your time. They haven't the courtesy to attempt to answer your concerns. They simply say " Bensons has fulfilled it's obligation to prove or disprove there is a manufacturing fault and we are therefore unable to take this forward". They are happy for me to arrange another inspection - at my expense - as long as they approve who I use and it is not one of their competitors. I think not. I'd rather take my chance with the ombudsman and small claims court. When a company refuses point blank to even attenpt to answer a customers concerns, and that is what both Bensons and FIRA have done, something is seriously wrong.”