Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,776 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing went right. The most appalling company. Rude staff, staff that lie and contradict each other. I did manage to get a full refund but not the compensation that was promised. If you value good customer service polite and helpful staff then avoid Bensons for Beds. Has to give one star but they do not deserve it.”

Helpful Report

Posted 7 years ago

“Sent a faulty bed back a month ago, still no refund. Poor management full of excuses. DO NOT BUY”

Helpful Report

Posted 7 years ago

“Igel mattress that cost over £1000 collapsed on BOTH sides, customer service non existant. now taking to court as this is the only way to get a resolution”

Helpful Report

Posted 7 years ago

“We bought our mattress in April 2016. The sale people in store were helpful & knowledgeable. We spent allot of time & many trips ensuring we bought the right mattress for us. The mattress originally was comfortable till...after a year of having the mattress (with good care, rotating etc) it has become indented and very uncomfortable. We have contacted the customer service but was told that as the mattress is over a year old, we have no warranty on the product. A mattress technician was sent promptly and reported that there was no manufacturing fault with the mattress... but he does not sleep on the mattress.Was advise by Benson for Beds to contact the Furniture Ombudsman, which we did and was not successful. Then advise to contact the Trading Standards which we have and discovered that under the Customers Rights Acts 2015 you actually have 6 years (regardless if you have a warranty or not) from day of purchase if any goods supplied are to unsatisfactory. We have written to Benson & Beds as advised to resolve this issue... all we are asking is for a replacement. We received a reply from Customer Services... as we bought the mattress on sale and received a discount we apparently knew that the mattress was faulty at point of purchase... SHOCKING SHOCKING SHOCKING This process has taken us over 4 months and it is still not resolved!”

Helpful Report

Posted 7 years ago

“Delivery! Waited in all day delivered 9pm and £40”

Helpful Report

Posted 7 years ago

“If you're planning on buying a bed go ANYWHERE except Bensons for Beds. Store staff are nice enough but when that mattress fails their after sales care is awful - trust me!”

Helpful Report

Posted 7 years ago

“It's great to see on some review sites, Bensons for beds receive a 5 star. This seems to be from visits to the stores. The 1 star reviews are from people who have had an issue with goods supplied by this company. My wife and I purchased a Grandeur super king zip and link bed from them in Jaunary 2017. We noticed once the bed had been made, massive dipping in the long lengths of the mattress and we had not even slept on them!!. It looked visually like 2 hammocks put together. After 4 days we complained to the store who advised us to contact customer services. They sent FIRA to us after 3 weeks. FIRA technician advised us the mattress "did not look good, but although both mattress were at the maximum settlement of 35mm, this was within thier speciation" After 8 months of going through several processes, not using the bed after 4 week's, going through very challenging times and soul searching that we could be treated like this, we have been offered a replacement more expensive heirloom bed. The crazy part of this is, they have one in Tewkesbury, but will not allow us to travel and try it. If they deliver it and we do not find it comfortable, they will charge us £746.00 to cancel the order/ return the item. Bensons for beds, FIRA and furniture ombudsman are not fit for purpose. FIRA are a £20million company, paid for by furniture manufacturers, wholesalers and retailers. They only get paid if they "find" against the customer. ie, the customer doesn't not win. The Ombudsman is paid by the same people. How can they be independent as they claim. FIRA do not operate under or receive guidelines from the National bed Federation as Bensons claim. Their data is derived from the coalition between them and the furniture manufacturers. So any old specification can be applied, there is no physical policing that there data is fit for purpose. My advice is, be very wary, make sure what you are buying from the store is going to be the same as what you receive. If you do not get a problem, then great. To be honest, do not buy this topper type mattress and keep away from these modern day pirates.”

Helpful Report

Posted 7 years ago

“I ordered bedroom furniture in April 2017. On receipt of the delivery 2 of the 4 items ordered were faulty. This was the start of a long drawn out process that resulted in the replacement furniture being order, not once but 2 times. Finally, in August 2017 i was able to take delivery of the replacement furniture. Benson then have the cheek to say as a goodwill gesture thay are willing to pay £50 for the inconvenience and £25 for each respective day i had to take off waiting on the replacement orders. safe to say i will NEVER but anything from them again”

Helpful Report

Posted 7 years ago

“Bought £1000+ iGel Mattress with apparent 5 year guarantee. Worthless. Mattress collapsed one side. Appalling after sales customer service. STAY AWAY !!!!!!!”

Helpful Report

Posted 7 years ago

“Very poor service! Bought a pegasus igel and price dropped by few hundred pounds eventhough sale advisor said this wouldn't happen. Nobody attempted to contact us . Customer service Non existent. They also called me a different name via email. Absolute shambles! Stay away. Poor quality and shocking customer service. Useless”

Helpful Report

Posted 7 years ago

“Paid £440 for a bed which collapsed after two years. The bed came with a 5 year guarantee. They have refused to honour the guarantee and have said there is nothing they can do. On inspection of the bed the base is made from compressed cardboard and held together with staples. Rubbish quality, rubbish beds, awful customer service. DONT BUY ANYTHING FROM THEM!!!”

Helpful Report

Posted 7 years ago

“I purchased a Morena wardrobe which, to be fair, looks nice but be warned that the rails are not nearly strong enough. They bent almost immediately and one of them has now given way completely. Customer Services took over 3 weeks (with various emails) to finally inform me that they would not replace these rails (I've now had the wardrobe nearly 2 years but have not yet finished paying for it!) and that their charge for a replacement is £23!!!!!! This is APPALLING customer service - 3 weeks to inform me of an outrageous rip off charge (I have looked on EBay and it was possible to obtain a replacement for a third of this cost). So 3 weeks of my clothes being in a heap at the bottom of my wardrobe waiting for Bensons to deign to let me know that they are going to do **** all - 1 day for an EBay order to be delivered. Clearly they don't care about repeat business.”

Helpful Report

Posted 7 years ago

“""Ordered Bed from start to finish excellent service , text 2 days before delivery to give time slot and then day of delivery phonecall to inform 15 mins away (6.15 am ) Luckily I was up due to work . Drivers very courteous delivered item to bedroom .Excellent product easy to set up and very sturdy Brilliant Thank you”

Helpful Report

Posted 7 years ago

“""Bensons delivered a damaged bed multiple times, lied about my consumer rights to cancel forcing me to accept another replacement. Shocking behavior and now refusing to reimburse for extra time taken off work as stipulated by the Consumer Rights Act. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“""I visited the Imperial Park, Bristol store and was served by Wendy. I was buying a bed for my Dad who was in hospital. Wendy was amazing, she gave me advice on the type of bed based on Dads age, size and health. When I mentioned that he may not be discharged from hospital she told me that I would not pay a cancellation fee if I had to cancel the order. Dad was discharged but because of his condition was given a hospital bed at home. As promised Bensons refunded the full cost. I cannot thank Wendy enough. It is so rare these days to find this level of customer service.”

Helpful Report

Posted 7 years ago

“After sales care and support non existant! In all my 65 years have never come accross such a dreadful company. Would take up too much space to explain but would advise great caution!”

Helpful Report

Posted 7 years ago

“Did not keep to delivery time slot and there communication and customer focus is poorer”

Helpful Report

Posted 8 years ago

“Brought mattresseFosse park store . Made quite clear to store manager morning delivery due to the buyer was in her early eighties . I received a call at11:00 to inform me the order would be delivered between 13:00hrs - 14;00hrs . At 15:00hrs called distribution centre at Magna Park they Said nothing they could do down to driver. At 16:40 mattress finally turn up The turn around and said nothing he could do and drop the item off and left Contact Manga Park at 17:15 office close . Call fosse park store spoke to the manager was not interested Very disappointed will not using Benson beds again and will not be recommending BENSON BEDS anytime soon Order number C3367075”

Helpful Report

Posted 8 years ago

“Great friendly manager who was so accommodating and even stayed late for me so I could get to the store after work”

Helpful Report

Posted 8 years ago

“Mattress stained from very cheap yellow foam , this being a very expensive bed and mattress!! Did not expect yellow cheap very thin foam!! And they said it regulates with your body temperature!! That's completely rubbish waiting for shop to get back to me! Not had a decent nights sleep owing to heat , also people have said the foam can cause headache s!! Which I have suffered from since new bed, not a happy customer!!!”

Helpful Report

Posted 8 years ago

Bensons For Beds is rated 1.2 based on 1,776 reviews