Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,785 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

Write Your review

Tell us how Bensons For Beds made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling delivery service So two weeks ago we ordered two sofa beds and we were extremely pleased when we were told that they would be delivered last Wednesday morning just in time for us moving in to our new house. Well Wednesday morning came and we left home to travel 45 miles to our house ready to take collection from 7am onwards. At 1030am we received a message to say there was a delay of a few hours due to an issue at the warehouse. No problem then a few hours later another message to say delivery would be by 6pm latest. So we hung on a few more hours then a call came in at 7pm from the driver to say his truck had broken down (That old chestnut) and that delivery was rescheduled for Thursday. Took another day off work and headed up the motorway and waited for the promised morning delivery, at mid afternoon we called Bensons customer service and were told that our sofas were not on any delivery schedule for that day and were told that delivery would be Monday now. Absolute joke. Then the best bit, Friday night at 8.15pm we get a call from a delivery driver to say he is on his way to our house and was 20 minutes away, we explained that it takes 40 minutes for us to get there and that we were told that the delivery was Monday so he said he couldn't hang around so cancelled the delivery. Its now Monday and we just called customer services again and have now been told delivery is rescheduled for 8th February and we have to go into a store to get a refund. We move in to our house this week and it looks like we will be sitting on the floor whilst we wait for a delivery to come from another retailer instead What an absolute joke of a company you are. We were so impressed with your initial delivery promise that we were in the process of ordering another sofa as well as a bed but were still deciding on which products to choose but thank god we hadn't got round to deciding before we wasted more of our hard earned money in your Loughborough store.”

Helpful Report

Posted 9 years ago

“2 Failed deliveries and no contact. First delivery was arranged for between 12pm and 6pm on 16th, no one showed up or bothered to call. Customer services had already closed for the evening so I could not speak to anyone. I had to call them in the morning and had my delivery rearranged to the 18th between 7am and 1pm. Again, no one showed up and no one bothered to call. I called them again and was told it was now a PM delivery. So annoyed by this point I asked for a refund and was told to ring customer services, who then told me I had to send an email due to it being an internet sale and that a refund could take up to 21 days! I'm still waiting for confirmation of the refund. If I could give less than 1 star I would!”

Helpful Report

Posted 9 years ago

“This company has appalling Customer Service and charges extra for everything they can think off. They conned me out of £80 plus took weeks, and many phone calls plus a letter, before they made any effort to sort a problem out. Do not deal with this company !”

Helpful Report

Posted 9 years ago

“A pleasant lady member of staff, Carol, greeted us warmly and was most helpful in pointing us in the direction of a comfortable- if expensive - mattress. We were given plenty of time to look around the store - without feeling pressured. We returned the following day and decided to purchase one which will be delivered in four weeks - hopefully.”

Helpful Report

Posted 9 years ago

“Bensons for beds what an absolute joke of a company we ordered a new bed and mattress early Jan which cost over £2500 from Bensons in Ayr was told that the bed ould come last wed so we got rid of our old bed on the Monday no sign of the bed on wed so I rang to find out when it was coming nobly to be told that there was a problem with the bed and that it would not be here until next Thursday "today" After 2 hrs on the phone to "customer services" was told that we should buy a blow up mattress to do us for the next 8 nights and they would refund us... After being passed from pillar to post and each department blaming the other we were told that they would find us a temporary bed which they would deliver the next day the men would build it and once our bed arrives they take away the temp bed and build they new bed. Fast forward to today the guys arrived with the new bed only to say that they would not take away the old bed as they knew nothing about it and would certainly not build the new bed. After 2 hrs on the phone to customer services and to the store manger in Ayr we are then told that we should never have been told that they would take away the bed on the same day and they will not build the new bed. So I come home to find the new mattress dumped on my stairs and about 10 boxes left around the house, the place looks as though we have been burgled. We are then told that they would send a courier which they would not charge us for but they would not be here until tomorrow not good enough as I will be in work and my partner will be in hospital. I explained that this is not good enough I told them that it had to be collected tonight was then told that a courier would come tonight only then to be told that the bed would not be collected until sat. Apparently it is not there fault and they are doing their "best" So the situation is left that the store manager Christine said she would call us back to rectify the situation and get the bed collected tomorrow... Only then to be told that it would be sat we said that this is not good enough and we will cancel and go somewhere else for a bed for her response to be "that's fine" she then hung the phone up on us. I would urge anyone that wants a good customer service and a good night sleep do NOT give Bensons for beds your money..Oh we were also told that we would be subject to a 20% cancellation fee. Raging is not the word this is the first and VERY last time I will give benson a penny. then to top it off when we opened our new bed one the side panels is covered from head to toe in mould and I am not taking a small amount, it is covered the bed must have been sitting in wet for months in order to acquire this amount of mould .”

Helpful Report

Posted 10 years ago

Bensons For Beds is rated 1.2 based on 1,785 reviews