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Best Gift Company Reviews

2.9 Rating 214 Reviews

46 %

of reviewers recommend Best Gift Company

Company Reviews

Product Reviews

2.9

Based on 214 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

08450941033

Location:

Wilne House 10 Salisbury Street
Long Eaton, Nottingham
NG10 1BA

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Best Gift Company 5 star review on 28th December 2023

Best Gift Company 5 star review on 3rd August 2023

Best Gift Company 5 star review on 3rd August 2023

Best Gift Company 5 star review on 3rd August 2023

Best Gift Company 5 star review on 23rd July 2023

Best Gift Company 5 star review on 22nd July 2023

Best Gift Company 5 star review on 19th July 2023

20

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nightmare of a company. I ordered Induction Crystal Ball for child. Ball and charging cord intact but in ripped-open package upon arrival weeks after expected. No instructions. Ball did not lift upon charging, just sat in my hand like a Christmas ornament. Best Gifts does not answer phone. I began corresponding with Best Gifts with request for return and refund. First email from Best Gifts: "Issues like this can happen. Unfortunately, we can't do anything about it." I wrote back, saying "You've got to be kidding." Best Gifts responded with request for image and video of product. I sent photo, did not send video as there was nothing to video -- just a crystal ball doing nothing. They responded that they "would really like" to help me. But they say: "We will need a video to check if the product is working at all. This will also help us assess the situation and look for the best possible solution for the issue." I responded: "Give me a break." Video would be of ball doing nothing. No response to that yet. Also no explanation for website's "90 day free return policy." We're talking only a small amount of money here, but clearly, this is a company people should steer clear of.”

Posted 4 years ago

“Ridiculous. Ordered Dec 9. Said it would arrive in 5-10 days. It shipped 14 days later on December 23rd and arrived January 4. They tried to blame it on the post office. Returned everything without opening the box. We will see if the refund goes through. DO NOT ORDER FROM THIS COMPANY!”

Posted 4 years ago

“Awful customer service. After the order was placed, money taken out of my account, and no confirmation that the product was shipped i reached out 3 times. I jut want to know if it has shipped or not and all i get is " the tracking number will be available in the nearest few days" or "please wait for a few days until the number starts showing the updates". WHAT number?? I have yet to receive a number 8 days later!! No mater how you phrase the question it doe snot get answered. therefore i will be disputing this with the credit card. It is unacceptable to take people money and not deliver or even be able to provide an update.”

Posted 4 years ago

“Having a terrible experience with customer service. I was sent 2 identical toys which contained 2 manuals that have nothing to do with the brand ordered. I tried to call, e-mail, even video the problem but have gotten no response. The toys arrived in crushed packages as well. This was a waste of money! I see I am not alone!”

Posted 4 years ago

“Since the day the item arrived, I’ve been trying to return. A couple emails back and forth. No information how to do this. Each email says to regift the item. When you order it says you can return; but I haven’t been successful. Don’t use this company. They have set response emails and never answer your direct question. Very frustrating —total waste of hard earned money!!”

Posted 4 years ago

“I bought women jumper "October one" , very poor quality , not worth the money, it looks like a product straight from china!”

Posted 4 years ago

“Personalised Coloured pencils and Hb pencils. A very poor product compounded by the fact that we recieved only 17 of the 24 coloured pencils and only 2 of the 6 Hb's. Despite pointing this out over two weeks ago, we have still not receievd the full order. ALSO The case is advertised as 30cm wide to take a 30cm ruler. IT DOES NOT as all 30cm rulers have a small margin and it will not fit in the case unless the material is stretched which for a child would not last a week! VERY DISAPPOINTING We would not buy from this company again. Mrs Chiles, Reading Berks”

Posted 8 years ago

“Hands down the worst company I have ever used on the internet. Zero communication, missed delivery by a week and counting. Don't answer phones and don't respond to emails. Never use the Best Gift Company.”

Posted 9 years ago

“Avoid this company. Ordered a bracelet for valentines and paid extra for faster delivery which should have guaranteed it reaching me in time. It wasn't dispatched before valentines and I had no response to my emails until after valentines when they claimed there had been a problem with my payment. I'd paid by PayPal and it showed in my PayPal account as being sent. Eventually lodged a PayPal claim and got my money back. Found the same item on amazon for less and it was delivered hassle free.”

Posted 9 years ago

“I ordered an necklace over a week ago and paid extra for royal mail 2-3 day delivery. Tried phoning company repeatedly no reply. e-mailed no reply. Not sure if this company even exists? Avoid!!!!”

Posted 9 years ago

“Fast delivery at a price actually lower than in major high street retailers”

Posted 9 years ago

“I ordered an item on the 11th November and still haven't received it. I have contacted best gift company via the on site link info and haven't even received a reply!!! Very disappointed with the experience so far :-(”

Posted 9 years ago

“I saw this on Emmerdale (Megan Macey) and I had to have it. It's stylish and functional and I use it for my MacBook Air 11" which means I can also keep my wireless keyboard, mouse and charger in there too. There are 4 handy mesh pockets for holding pens, stylus, etc as well as space fir paperwork. I chose the grey (the same a Megan's) and it comes with a carry handle which disappointingly doesn't match the grey.. But it looks sturdy and although I won't use it .. Someone else might, especially if you get this in the black. Lived up to expectation.”

Posted 9 years ago

“I Searched many internet stores for a suitable case for my laptop and when I came across the Best Gift Company I was really pleased. I bought the black case with the green zip, it looks really expensive but yet it was most reasonable. I was very impressed with the delivery and the packaging too. Will definitely use this store again. Thank you :)”

Posted 9 years ago

“Thank you Best Gift Company for such a fast and efficient service the Laptop bag I ordered as a present came very promptly, and when the colour was not quite right you exchanged it smoothly and with the same speed. Great Service and stylish products.”

Posted 9 years ago

“Good service brilliant price. Thank you.”

Posted 9 years ago

“Best Gift Company thanks a lot everything went just fine, I hope we can do business again.”

Posted 9 years ago

“Very happy with my purchase. Very fast deliver.”

Posted 9 years ago

“Excellent service and prices cheaper. Plus no delivery charges. I would definitely recommend this company and I will certainly be using it in future.”

Posted 9 years ago

“My product took almost 2 weeks to arrive after it was only meant to take 1-2 days, I also never received a confirmation email or an email to let me know my item had been dispatched. I was serverly disappointed.”

Posted 9 years ago

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Best Gift Company is rated 2.9 based on 214 reviews