“Very disappointed with the services or the item!! I have purchased a shower and it broke after 2 months, I have been trying to contact them and spoke with many people and one of them said that he is sending a new part to me and then the other person has said that they need more information . Once I have provided them with all the information the guy said that I need to purchase another shower and send the old one back as they are going to see if it was my fault for breaking it and then they might return the money! The shower has a 1 year guarantee and never before have I heard that I need to purchase another item so that they would still make money. And also I had to chase the EVERYDAY for the update. Very very disappointed , please avoid if you can !!”
“Order partly missing, had to wait an week for the rest of it to be delivered when I did pay next day delivery, rang costumer service but they didn't wat to know, not helpful ant all, I'm a trades man I don't I will never use them again.”
“Delivery on time. However not happy with customer service as wanted to change contact number for delivery and for this reason delivery guy had to wait 25 min.”
“Contacted on day of delivery only to be told delivery not ready on first order , when delivery arrived goods were damaged in terrible packaging that was falling apart. Replacement item also in poor package but luckily undamaged.”
“They kept changing delivery dates had to wait a long time to get my order. Good communication when the order finally came very nice delivery crew very helpful.”
“One of the worst customer service ever ..delivery delayed 6 weeks only to arrive with one order missing.....you have to kerp phoning them and they never get back to you even after they say they would ..you waste money and time chasing them ..now 2 months later still waiting for rest of order. ..DO NOT USE.”
“goods not in stock for three weeks.
On the day due for delivery for three weeks, items was not delivered and no one bother to call to inform me. Had to call and chase to find out why my stuff was not delivered.
Still they could not help or deliver through another means on the day, had to wait another three days, while contractor sit in my house waiting.
Show room staff were however excellent”
“Wrong items delivered ,sink damaged and tiles broken on dsliver. Replacement items failed to turn up when expected. After sales very poor. However showroom staff gave exellent service”
