“DO NOT USE THIS COMPANY. I ordered for a Right Hand toilet basin, a Tap and a waste disposal unit in June 2015 via the show rooms in Slough and paid £101. When I received the parcel/one box via Parcel Force (courier) realised that I needed a Left Hand basin instead of the Right Hand one. I contacted the Customer Services .They advised that I should place a new order and pay £101 again and to return the first delivery so that I will be given a refund of £101. I returned the first delivery parcel/box UNOPENED via UPS. It was returned on 26th June 2015 and was delivered to BETTERBATHROOMS on the 27th of June 2015. I didn't hear from them for some time . When I contacted BETTERBARTHROOMS they denied receiving any parcel from me. This went on for 2 weeks. I submitted confirmation of delivery given by UPS to BETTERBARTHROOMS and then they refunded ONLY £52. When I questioned about this amount they requested me to confirm the weight of the parcel as they claimed goods were missing from the unopened box. As it's NOT the policy of UPS to weigh parcels BETTERBARTHROOMS closed the matter leaving me out of pocket for £52. Then I had to go through Barclaycard and managed to get my balance money.
It is an additional wonder of the world that items went missing in an UNOPENED box. I must have spent a fortune on telephone calls and seldom some one picks up the phone at the other end. Also I spend £20 to returns the parcel. This is ONE OF THE MOST HORRIBLE COMPANIES I have dealt with in my life time.”
“Bought a shower from them and when connected it started leaking as soon as the water is switched on connection. Took 30min on 3 different phones to get through them only to know that they need a video of the problem for technical department which I did in under an hour. No reply from them so call them again for next 3 days wasting 30min each on every phone and finally replied came through with how to fix it but the part wasn't matching the description of the fix so called again and another wait for 30min. Issue is not resolved so far.
Never use this company again, poor customer support, customer support is always busy which means their products are so poor that everyone wants to call them keeping them busy. Don't be lured by fancy advert and flashy showroom its all empty from inside.
Another thing, if you order any item from showroom you can't return them you will have to call customer service and that's how they have created a loop so that either you get frustrate like me and give up you money or keep on wasting your time calling customer department.
Beware of this company”
