“Great website, easy to use and good prices when compared elsewhere. Even better though were customer support, who were really helpful when it came to changing my delivery and bringing it forward.”
“Mike at Better Bathrooms York was fabulous when we went in to order our new bathroom. Nothing was too much trouble. Mike’s knowledge was good and the price was fantastic. Mike definately made the tge task of ordering a new bathroom fun,whilst ensuring we ordered what we needed. We will definitely be recommending Mike to family and friends.”
“my delivery got delayed due to stock issues but spoke to a brilliant advisor caused Stuart who dealt with my inquiry and resolved the matter, I think alot of people need to remember its not the staff's fault who anwser the phone.”
“I would like to say that I have been dealing with Daniel Scott from your Sheffield branch and he has gone well above and beyond his call of duty to help me resolve a situation for my Inlaws.
His communication and patience has been outstanding and if your company has a recognition or wards scheme for staff I would like to nominate him for one.
Due to his help I will most certainly use your company again in the future as I am slowly starting my own DIY business, I will also recommend you company to friends and other relatives.
With many thanks to Daniel
Peter Leggett”
“It's a mixed review to be honest. Ordered several items from Camden range - vanity, sink, radiator, taps - all in stock. Arranged for me to collect from Castle Donnington on agreed date. No updates on order leading up so I rang customer services 3 times & was assured each time everything was in order & on track. On collection day I would receive a call & an email giving instructions. Rang day before because I noticed my order status had gone 'on hold' & was told not to worry, whole order had been despatched & to await the collection contact. Here's where it all went monumentally wrong. On collection day having still not received any updates, I rang & was told my order had been "cancelled 2 days ago", items were "out of stock - sorry" & "would I like to choose something else?" You can imagine my reaction. 'Anna' put me through to the sales team - Iqbal - who was brilliant. Re-ordered everything, upgraded an item & sent the whole lot via express pallet delivery at no cost. It arrived the next morning. I had updates from the pallet tracking all through the night. The items were absolutely beautiful, top quality & packaged really well. They came good in the end. Sadly, the customer service team leave a lot to be desired & I don't understand what went wrong. It wouldn't put me off using Better Bathrooms again but their customer service team does put me off rather. I recommend placing your order direct with a member of the sales team, not just via their website. It seems to be a slightly different process & much more comprehensive. All good in the end tho, very happy. Thank you Iqbal.”
“Received cabin shower all good but instructions on how to fit door trim seal into frame not at all clear sust it out eventually but took half a day of head scratching . Fit glass into frame then lay seal flat on glass on the inside of the door with J shape edge against the frame push seal into frame with a small block of wood that won’t scratch the frame.A bit at a time . A little bit of washing up liquid makes this job much easier not not much just a smear on the J edge .I recommend a photo of this or something similar in the instructions as this was the hardest part of the assembly . It made had work of an easy job though lack of information.”
“Have now bought 3 bathrooms from them.
Been to the Romford store. All but 1 delivery has been good experience do far.
The last delivery is absolutely terrible.”
“Delivery was 2 days late so annoying as had a fitter waiting. HOWEVER all products came correct (about 12 items) and undamaged. Also quality for what we paid I can't really complain as was pretty good. Overall satisfied, and with all the other negative reviews on here I wanted to point out that in all fairness they obviously can supply average to good quality supplies sometimes!”
“Hello,
I paid £600 in cash for bathroom items in February. Delivery didn’t come at all. I contacted and emailed them after they went bust. Received an email from the administrators saying I can’t get my money back. I don’t need the items now as I have had my bathroom done. Can anyone please help or advise? I don’t know what to do?”
“Just contacted the bank I paid by debit card, emailed bank invoice n copy of administrator email about getting refund, bank said I got a big chance of getting my money back.”
“Abosolutely terrible avoid at all cost!! Paid for items which never arrived as now out of stock . Followed online procedure for refunds they were never acknowledged , spoke to customer services after an hour in a queue to be told it would be refunded in 7-10 working days , no such luck ! Spoke to customer services today after another lengthy wait to be told they have been very busy ! Still waiting for my elusive £1000 😡😡. Don’t even warrant a star shambolic !!!!
,”
“I'll admit, I have had a few issues regarding delivery days/times & such however I wouldn't actually go as far as to say their customer service was "appalling", for starters the people on the phone aren't the drivers & don't really have any power over how the items arrive plus, they're stuck in an office all day being screamed at for issues that aren't their fault. Of course, I've worked in CS for a number of years & even though my overall experience wasn't the best, I know it will be rectified eventually & the people on the phone have enough to deal with without another irrate customer telling them everything is their fault, they can only do so much.”
“First whirlpool bath arrived with a big hole in the side and it took 3 months to get another. Luckily this was fine and the delivery crew were carefully unloading . Worth the wait but it took a long time”
