“I was quite happy with the service I had received from this company but it's being tested now.
We had a shower tray fitted which cracked as soon as it was stood on. Obviously a faulty product, but a fault that could not be seen. No matter, better bathrooms give a guarantee, it'll be really straightforward...
Customer service have advised that they will need to contact their suppliers. As I didn't buy from the supplier, my contract is with better bathrooms, the responsibility lies with them to replace and deal with the suppliers themselves.
I have advised them of this with photos requested; I'll let you know what happens.....
I've spoken with the customer service team and Rachel Gee, the customer service manager. I spoke to the manager because the adviser didn't listen and talked over me, even after I'd pointed out to her that she was doing it.
The manager simply followed the handbook; no one listens. We didn't buy from the supplier but have to wait 24-48 hours for them to respond. And they are not open weekends. So we will be without a bathroom for the next 5 days at least.
These are all facts; decide yourself if you want to use them.
I'll update again.”
“Excellent service when ordering and staff were always lovely BUT customer service queue waiting time is unacceptable and due to problems with the order I have sat in call waiting queues too many times. One day I was number 50 in the queue!”
“Not happy when my delu ery dudnt cind when i originally ordered. The customer servics needs to bs more cusomer focusd. As i found this be tve breakown if communication”
“The service is absolutely terrible. We order 10 days ago and still nothing and no idea when and nobody wants to commit to anything, give any advice!!”
“Very disappointed with the services or the item!! I have purchased a shower and it broke after 2 months, I have been trying to contact them and spoke with many people and one of them said that he is sending a new part to me and then the other person has said that they need more information . Once I have provided them with all the information the guy said that I need to purchase another shower and send the old one back as they are going to see if it was my fault for breaking it and then they might return the money! The shower has a 1 year guarantee and never before have I heard that I need to purchase another item so that they would still make money. And also I had to chase the EVERYDAY for the update. Very very disappointed , please avoid if you can !!”
“Order partly missing, had to wait an week for the rest of it to be delivered when I did pay next day delivery, rang costumer service but they didn't wat to know, not helpful ant all, I'm a trades man I don't I will never use them again.”
“One of the worst customer service ever ..delivery delayed 6 weeks only to arrive with one order missing.....you have to kerp phoning them and they never get back to you even after they say they would ..you waste money and time chasing them ..now 2 months later still waiting for rest of order. ..DO NOT USE.”
“Rotten from top to bottom.
Showrooms spectacular......sales staff friendly and helpful..........then you pay your money and thats where the glitz abruptly ends. We took time off of work to receive the delivery of our order, and the order didnt arrived as scheduled. When it did arrive the following day, 90% of the items were damaged and boxes were labelled as "returned by a previous customer". No doubt because they were damaged!!!!! A complete new order was dispatched and quell surprise, another damaged order arrives. A third delivery was required to replace one of the damaged units, and you've guessed, it arrived damaged. Another unit was then dispatched and wait for it......yep damaged. On arranging yet another replacement, we agreed a delivery date and within an hour of going into the shop to complain and agree the delivery date, i got home only to receive an email that they were now not going to deliver on the agreed date, but the day after!!!!!!!!!!!!
On complianing to higher management about the quality of goods, the incurred costs of having an installation engineer on site who hasnt got units to install and lost days at work, guess what .......... yep, you've guessed.....it was all our fault. We shouldnt have taken time off of work to accept the delivery??????? We shouldnt have arranged for a fitter until we had received a complete order that had no damages!!!!!!!!!!!!! And the damage wasnt their fault as it was quality assured before delivery and must have happened during delivery from a third party courier. Really????? So how come BetterBathrooms warehouse staff packed all the boxes onto a pallet and shrunk wrapped them securely, with all boxes having a "this way up warming and arrow" on the boxes, with the arrow pointing to the ground.
Steer well clear. If you think my story is an exception to the rule, just do an online search for customer reviews and judge for yourselves. Rotten from top to bottom.”
“I ordered a replacement toilet seat for a calder toilet what a HUGE mistake.The seat arrived and it was the wrong one the fittings were completely different so I phoned them up and was told I would be sent the right fittings they arrived and wouldn't fit the seat so more phone calls.I spent a small fortune on premium rate calls to them as it was the only number I had.It also took ages for them to answer the phone.They still insisted they had sent the right seat and said the specs hadn't changed so I sent photos of both seats which they asked me to do.I didn't hear from them so more phone calls still didn't get anywhere so arranged for the seat to be returned.I had an email to say the return is being processed 6 weeks ago I am still waiting for refund!I rang this morning to find out what is happening and was told I will only be refunded the price of the seat which is £45.79 and will have to pay delivery charge of £6.63 plus £10.48 vat plus collection fee of £4.95.I have also had problems with a shower I bought from them which took 11 months to be resolved.The customer care is disgraceful and I will NEVER deal with them again.They must be making a fortune from people not refunding their money.DO NOT BUY FROM THIS COMPANY”
“Absolutely disgusting service, ordered an item and realised that click and collect was not local so cancelled order the same day and sent an email asking for them not to take the money as order was cancelled almost immediately. The money was taken the next day, made numerous calls, live chats but to no avail. Then low and behold after 17 days called again, waiting for 20 mins and being told I was more than 30 in the queue, when I finally got through to somebody they told me their accounts department had lost the paperwork and it would take another 3-5 days, on top of the 17 days already waited, for a refund. To date haven't received the refund. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY.”
“I ordered bathroom stuff worth of £500.00. customer service was so poor . they don't update the order on the web site . they were very rude on the live chat. delivery dates are given and not taken seriously. there is no place to complain . all the phone numbers go to the same place.”
“Charged for items not in stock. Recharged to replace faulty items. Items received with missing parts. Refused to refund for items without receiving them back but failing to show for the 11 hour cole ruin slots. 90 min customer service service queue. Worst company ever- do not buy a loo roll holder let alone a bathroom!”
