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BetterMe Reviews

4.6 Rating 2,458 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,458 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
“Very responsive customer service. I was able to easily change plans within hours of placing my request.”
Helpful Report
Posted 1 year ago
Hello! We really appreciate your feedback about our customer service. We're glad you were able to change your plans quickly and easily. Sincerely, the BetterMe team.
Posted 1 year ago
“Un buen servicio al cliente.”
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Posted 1 year ago
¡Hola! Gracias por sus comentarios y por elegir BetterMe. Atentamente, Equipo BetterMe
Posted 1 year ago
“Rýchla reakcia, rýchle riešenie, úcta k zákazníkovi..”
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Posted 1 year ago
Dobrý deň Andrej! ďakujeme za spätnú väzbu. Oceňujeme, že šírite dobré správy o svojich skúsenostiach s BetterMe. S pozdravom tím BetterMe
Posted 1 year ago
“Quick response. Friendly.”
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Posted 1 year ago
Hello! Thank you for your feedback. We're glad to hear you had a positive experience with our service. We're always here to help. Sincerely, the BetterMe team.
Posted 1 year ago
“Awesome service!”
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Posted 1 year ago
Hello! Thank you for your amazing review! We're glad to hear you're happy with our service. We're always here to help. Sincerely, BetterMe Team.
Posted 1 year ago
“perfekt”
Helpful Report
Posted 1 year ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 1 year ago
“Amazing quality clothes - I always come back for more purchases! I feel so confident wearing every piece of clothing I’ve worn - and I always get compliments wearing them :) Additionally, costumer service is top notch and are always there to help! Thank you so much! I couldn’t be happier:)”
Helpful Report
Posted 1 year ago
Hello Caty! Thank you so much for your wonderful review! We’re thrilled to hear that you love our clothing and that they boost your confidence. Your compliments truly brighten our day! Our customer service team is always here to help, so we’re glad you had a positive experience with them as well. Best wishes, the BetterMe team
Posted 1 year ago
“I had issues with my account and the BetterMe team was great! Got me logged in and set up quickly, efficiently and they were very friendly. I highly recommend them!”
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Posted 1 year ago
Hello Linda! Thank you for your amazing review! We're delighted to hear that our team was able to assist you effectively. Your recommendation means the world to us! If you ever need further assistance, don’t hesitate to reach out. Best wishes, the BetterMe team
Posted 1 year ago
“I appreciate their honesty. My refund issues were addressed swiftly by the customer support team. Today I received the refund”
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Posted 1 year ago
Hello Rajeev! Thank you for your fantastic review! We’re so happy to hear that our customer support team was able to address your issues swiftly. Your feedback means a lot to us, and we’re always here to help if you need anything else. Warm regards, the BetterMe team
Posted 1 year ago
“My claim for a refund was dealt with efficiently and quickly. I was unaware that the app and Webb site are different”
Helpful Report
Posted 1 year ago
Hello! Thank you for your kind review! We're glad to hear that your request was handled quickly and efficiently. If you have any questions or need further assistance, feel free to reach out anytime! Warm regards, the BetterMe team
Posted 1 year ago
“I needed to cancel my subscription and could not find the subscriptions on my iPhone. The CS rep offered to tell me how to cancel on the app, why I was charged twice in one month and offered me a credit immediately.”
Helpful Report
Posted 1 year ago
Hello! Thank you for sharing your experience with us! We're glad our customer service was able to assist you with your cancellation and address your concerns. Your satisfaction is our top priority, and we're here to help if you need support in the future. Don't hesitate to reach out! Best wishes, the BetterMe team
Posted 1 year ago
“I was recently injured requiring surgery and have not been able to start the program/plan I ordered. I contacted customer service and they very very understanding and offered to suspend my account. I look forward to getting back on in the future once healed!”
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Posted 1 year ago
Hello! Thank you for taking the time to share your experience with us! We're really sorry to hear about your injury and surgery, but we're glad our customer service team could assist you and provide support. Your health is the most important thing, and we're here whenever you're ready to start your journey with us. Wishing you a smooth recovery! Take care, the BetterMe team
Posted 1 year ago
“Fast and friendly service”
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Posted 1 year ago
Hello! Thank you for your wonderful review! We're thrilled to hear that you experienced fast and friendly service. Our team strives to provide the best support possible, and your feedback means a lot to us. If you ever need anything, please don’t hesitate to reach out. Best, the BetterMe team
Posted 1 year ago
“Excellent service, quick problem solving, attentive service. I recommend...”
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Posted 1 year ago
Hello Tatiana! Thank you so much for your fantastic review! We’re delighted to hear that you had an excellent experience with our service and that our team was able to assist you promptly. Your recommendation means the world to us! If you need anything in the future, feel free to reach out. Warm regards, the BetterMe team
Posted 1 year ago
“Thank you for your quick response and consideration 🙏”
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Posted 1 year ago
Hello! Thank you for your lovely message! We're grateful for your appreciation and are always here to listen and support you. If you ever have questions or need assistance, don’t hesitate to reach out. Warm regards, the BetterMe team
Posted 1 year ago
“Betterme has been very understanding with my financial situation and once I’m in a better position, I will try them again with my weight loss journey. They have a great and understanding when dealing with the members. Thank you.”
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Posted 1 year ago
Hello! Thank you for your kind words and feedback! We're truly glad to hear that you felt understood. We appreciate your trust in us and look forward to supporting you on your journey when you're ready. Take care, and don’t hesitate to reach out anytime! Warm regards, the BetterMe team
Posted 1 year ago
“Super disponibili”
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Posted 1 year ago
Ciao! Grazie mille per il tuo feedback positivo! Siamo felici di sapere che hai apprezzato la nostra disponibilità. Se hai bisogno di qualcosa, non esitare a contattarci! Cordiali saluti, Il team BetterMe
Posted 1 year ago
“Awesome and very supportive customer service.”
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Posted 1 year ago
Hello Anson! Thank you for your fantastic review! We're so glad to hear that you found our customer service supportive. We always aim to have your back, and it’s great to know we made a positive impact. If you need any assistance in the future, don’t hesitate to reach out! Best regards, the BetterMe team
Posted 1 year ago
“Very thankful, their service was quick to respond back. I appreciate everything. Thanks”
Helpful Report
Posted 1 year ago
Hello! Thank you for your wonderful review! We're so glad to hear that our team was quick to respond to your needs. Your appreciation means a lot to us, and we're here to help whenever you need it. Thanks for being a part of the BetterMe family! Best wishes, the BetterMe team
Posted 1 year ago
“I would like to thank the better.me team very much, that after several email exchanges, they finally refunded the money for the prepayment that I could no longer use due to a bad accident. Thank you very much, this is what a customer oriented company is like!”
Helpful Report
Posted 1 year ago
Hello Adrian! Thank you for your heartfelt review! We’re truly sorry to hear about your accident, and we’re glad we could assist you during this challenging time. If you need any further support, please don’t hesitate to reach out. Wishing you a smooth recovery! Best wishes, the BetterMe team
Posted 1 year ago
BetterMe is rated 4.6 based on 2,458 reviews