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BetterMe Reviews

4.5 Rating 1,926 Reviews
90 %
of reviewers recommend BetterMe
4.5
Based on 1,926 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Страхотен екип, който съдейства изключително бързо и адекватно.
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Posted 1 day ago
The customer service team was helpful in resolving my issue. They heard my side of the story and honored the request I made though it was a misunderstanding on my part which caused the issue.
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Posted 2 days ago
Professionale e veloce
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Posted 2 days ago
Good customer service, dealt with my issue quickly thank you.
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Posted 2 days ago
Hi there, Thanks so much for sharing your kind words. We’re glad to hear you had a quick resolution and that you were satisfied with our service. If there’s anything else you need, we’re here for you. Warm regards, Team BetterMe
Posted 2 days ago
Excellent & friendly service. Prompt response and very easy to deal with.
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Posted 5 days ago
Hi Maria, Thanks so much for sharing your kind words. We’re delighted you had an excellent and friendly experience with prompt response. If there’s anything else you need, we’re here for you. Warm regards, Team BetterMe
Posted 2 days ago
I just wanted a trial at the rate shown on the website however after clicking & agreeing i realised I'd subscribed to monthly payments which I didn't want to commit to so emailed BetterMe who promptly emailed me back to say my subscription was cancelled and nothing would come out of my bank next month, very impressed with the speed in their response.
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Posted 6 days ago
Hi Lisa, Thanks so much for sharing your experience. We’re glad to hear our team moved quickly to cancel the subscription and ensure nothing would be charged next month. If you need anything else or have questions, we’re here for you. Warm regards, Team BetterMe
Posted 2 days ago
I received a kit that looked used and had missing items. The items inside the kit were already opened and the pump for the ball was broken. I was very upset and reached out to customer service immediately and sent pictures. I have to say that customer service was great, and they immediately corrected the issue by sending me a new kit, free of charge. I'll update once I receive the new kit but overall, Im very pleased with how fast customer service responded and helped to resolve this problem.
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Posted 1 week ago
Hi Adrienne, Thanks so much for sharing your experience. We’re glad to hear our team moved quickly to fix the issue and get you a replacement kit. If you need anything else or have questions once you receive the new kit, we’re here for you. Warm regards, Team BetterMe
Posted 2 days ago
Really excellent customer service
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Posted 1 week ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 week ago
El reembolso fue rapido lo tuve que solicitar porque no queria renovar la suscripcion en este momento ya que no me dio tiempo de hacer el periodo de prueba completo y el departamento de atencion al cliente lo felicito por su rapida y preocupada atencion.
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Posted 1 week ago
Muchas gracias por compartir tu experiencia. Nos alegra saber que el reembolso fue rápido y que la atención al cliente fue atenta y preocupada. Si en el futuro necesitas ayuda, aquí estaremos. Un cordial saludo, Equipo BetterMe
Posted 1 week ago
J’ai demandé l’annulation de mon abonnement (car j’ai pas du faire ce qu’il fallait) et cela a été fait directement Donc merci et je trouve que le service client est au top
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Posted 1 week ago
Bonjour Maria, Merci beaucoup pour votre retour. Nous sommes ravis que l’annulation ait été rapide et que notre service client ait été à la hauteur. Si vous avez besoin d’aide à l’avenir, nous sommes là pour vous. Bien cordialement, Team BetterMe
Posted 1 week ago
Helpful and prompt customer support!
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Posted 1 week ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 week ago
Very friendly customer service. My request was answered quickly and handled promptly to my full satisfaction.
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Posted 1 week ago
Hi Peter, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 week ago
Very responsible and Kind. Helped me solve my issues.
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Posted 1 week ago
Hi Muskaan, Thanks so much for your kind words. We’re thrilled you had a positive experience and that we could help solve your issues. If you need anything else, we’re here for you. Kind regards, Team BetterMe
Posted 1 week ago
Very good customer service.
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Posted 1 week ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 week ago
I broke my arm as I was beginning my BetterMe program and along with excellent customer service, I was given a partial refund as well! I can't wait to begin my workouts.
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Posted 1 week ago
Hi there, Thanks so much for sharing your experience. We’re glad our customer service could help and that the partial refund was helpful. Wishing you a speedy recovery—we can’t wait to see you back to your workouts when you’re ready. Warm regards, Team BetterMe
Posted 1 week ago
כן נהניתי אך בגלל המצב לא יכולתי להשלים את המשימות
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Posted 1 week ago
היי, תודה רבה על המשוב! שמחנו על כך שנהנית, בצער שזה עקב המצב לא יכולת להשלים את המשימות. אם תצטרכי/תצטרכו עזרה נוספת או שתרצי/תרצו להמשיך מאוחר יותר, אנחנו כאן בשבילכם. בברכה, צוות BetterMe
Posted 1 week ago
The app is great and the customer care team is has a quick response, delightful and helpful but after the initial trial the subscription is too expensive.
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Posted 1 week ago
Hi there, Thank you for the kind words about the app and our support team. We’re glad you had a positive experience. We understand pricing after the trial can be a concern. If you’d like, we can help explore the available plans or any promotional options that might fit your needs. Warm regards, Team BetterMe
Posted 1 week ago
Great customer service thank you
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Posted 1 week ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 week ago
My issue was resolved quickly. I was offered attractive and cost-effective solutions in a friendly manner. The company showed me how valuable each BetterMe member is. This inspires me to continue collaborating with the BetterMe team. Sincerely grateful, Zhanna Osipova
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Posted 2 weeks ago
Hi Zhanna, Thank you so much for your kind words. We’re thrilled your issue was resolved quickly and that you found our solutions attractive and cost-effective. We value every BetterMe member and look forward to continuing our collaboration. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 week ago
BetterMe helped me very quickly and efficiently to solve an administrative problem.
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Posted 2 weeks ago
Hi there! Thanks for your kind words. We’re glad we could help you solve your administrative problem quickly and efficiently. If you ever need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 2 weeks ago
BetterMe is rated 4.5 based on 1,926 reviews