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BetterMe Reviews

4.5 Rating 1,836 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,836 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
After trying and failing to download the TAI Chi Walking Plan, I contacted their support team to advise that I wanted to cancel. They were extremely helpful and I now have the correct plan that I wanted. 24 hours from start to finish, I am happy with their excellent service.
Helpful Report
Posted 2 days ago
Thank you for your kind feedback! We're glad to hear you had a positive experience with our support and that your plan is now correct. If you need anything else, we're here to help. Kind regards, Team BetterMe
Posted 1 day ago
Snel, vriendelijk en professioneel!
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Posted 5 days ago
Bedankt voor je beoordeling! Fijn om te horen dat je snel, vriendelijk en professioneel geholpen bent. Mocht je nog vragen hebben of iets anders nodig hebben, laat het gerust weten. Met vriendelijke groet, Team BetterMe
Posted 1 day ago
I tried the program and honestly it wasn’t for me and was over budget for me so I canceled within my window and still was billed. However after a couple of emails back and forth explaining the situation I did receive a refund. I was impressed!
Helpful Report
Posted 6 days ago
Hi Kim, Thank you for sharing your experience. We’re glad to hear the refund was resolved after your follow-ups and that you were impressed with the outcome. If there’s anything else we can help with or if you decide to try BetterMe again in the future, we’re here for you. Best regards, Team BetterMe
Posted 1 day ago
As my "challenge" kept resetting to the same one over and over, I reached out to customer service to see how to change it. They listened to my requests and got my plan updated. I'm happy with my new challenge. Wish there was a way to do this within the app in the future.
Helpful Report
Posted 1 week ago
Hi there, Thanks for sharing your experience. We’re glad we could update your plan and that you’re happy with your new challenge. We’ll take note of your suggestion to add this within the app for future improvements. If you need anything else, we’re here to help. Best regards, Team BetterMe
Posted 1 day ago
I signed up for chair yoga, I wasn’t aware it was for 4 weeks at the time. I was unable to access it on my I pad several people tried to help me but I just couldn’t access it all. When my payment in February came out I asked for a refund, as I had never used it, and they have agreed to a 50% refund and I have cancelled my subscription
Helpful Report
Posted 1 week ago
Hi there, Thanks for letting us know. We’re sorry you had trouble accessing chair yoga on your iPad and that it wasn’t resolved at first. We’re glad the 50% refund was issued and that you cancelled your subscription. Best regards, Team BetterMe
Posted 1 day ago
I had a lot of trouble accessing the app. Repeatedly sent requests, but kept getting a bot answer. Finally got real help, and it worked. Thank you. Suggest an actual person to be able to talk to, or answer questions.
Helpful Report
Posted 1 week ago
Hi there, Thank you for your feedback. We’re glad you eventually got real help. Sorry for the bot difficulties—this isn’t what we want, and we’re working to improve the experience. If you’d like, we can connect you with a real specialist to chat with directly. Best regards, Team BetterMe
Posted 1 day ago
I am relieved to hear from you very quickly and kindly.
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Posted 1 week ago
Hi ERI, Thank you for your kind words. We’re glad our team could assist you quickly and meet your needs. If you need anything else, please don’t hesitate to reach out. Kind regards, Team BetterMe
Posted 1 day ago
Reponse en environ 24h à chaque fois. Réponse précise et polie.
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Posted 1 week ago
Bonjour, Merci pour votre retour. Nous sommes ravis que notre réponse environ 24h et notre précision vous aient satisfait. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Team BetterMe
Posted 1 day ago
A l’écoute
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Posted 1 week ago
Bonjour, Merci pour votre retour. Nous sommes ravis que vous vous sentiez écouté et satisfait de la prise en charge. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Bien à vous, Team BetterMe
Posted 1 day ago
Excelente atención al cliente
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Posted 2 weeks ago
Hola Sammi, ¡Muchas gracias por compartir tu opinión! Nos alegra saber que recibiste una excelente atención al cliente. Si necesitas asistencia adicional o tienes alguna pregunta, estamos aquí para ayudarte. Un saludo, Equipo BetterMe
Posted 1 day ago
Customer service is excellent.
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Posted 2 weeks ago
Hi there, Thank you for sharing your feedback. We're glad to hear you had a positive experience with our customer service. If there's anything else we can help with, please let us know. Kind regards, Team BetterMe
Posted 1 day ago
Quick response and helpful
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Posted 2 weeks ago
Hi there, Thank you for your feedback. We’re glad our quick response and helpfulness met your needs. If there’s anything more we can do, just let us know. Kind regards, Team BetterMe
Posted 1 day ago
This workout was very helpful, I did enjoy it. Right now is becoming very tight here at home and we needed to cut back. Thank you for showing me how to get back in shape.
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Posted 3 weeks ago
Hi there, Thank you for your feedback. We’re glad the workout helped and that you enjoyed it. If there is anything we can do for you, please reach us at care@betterme.world anytime. Kind regards, Team BetterMe
Posted 3 weeks ago
Ringrazio per il rimborso e la disponibilità! Ottimo servizio
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Posted 1 month ago
Ciao! Grazie per la tua recensione e la tua fiducia. Se hai bisogno di altro, siamo qui per te. Cordiali saluti, il team BetterMe
Posted 1 month ago
I received a response in a timely manner and they were able to answer my questions. They also followed up with me to ensure products were received.
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Posted 1 month ago
Hello! Thank you for your kind feedback! We’re glad our team could help promptly and follow up to ensure your products arrived safely. If you need any further assistance, just let us know. Kind regards, Team BetterMe
Posted 1 month ago
Nice training, good customer support
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Posted 1 month ago
Hello! Thank you for your kind feedback. We’re glad you enjoyed the training and our customer support. Kind regards, Team BetterMe
Posted 1 month ago
Une appli rapide et efficace qui m'a permis de reprendre mon corps en main.
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Posted 1 month ago
Bonjour ! Nous vous remercions de nous avoir fait part de vos commentaires et sommes ravis d'apprendre que notre application vous a été utile. Merci de l'avoir choisie. Bien cordialement, l'équipe BetterMe
Posted 1 month ago
It was good experience with BetterMe. The team replied my concerns. Thank you so much.
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Posted 1 month ago
Hello! Thank you for your feedback. We’re glad to hear it was a good experience and that the team could address your concerns. If you need anything else, feel free to reach out. Kind regards, Team BetterMe
Posted 1 month ago
Sind mir entgegen gekommen bei einer falschen abo
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Posted 1 month ago
Hallo, vielen Dank für dein Feedback. Es freut uns, dass wir dir bei dem falschen Abo entgegenkommen konnten. Falls du weitere Fragen hast, melde dich gerne jederzeit. Liebe Grüße, Team BetterMe
Posted 1 month ago
2 Sporty body suits arrived promptly(2.5 weeks). Fit was short in the waist so shoulders didn’t fit with using extra human stretch to get in or out of L&XL. Same issue on larger size, but super cute otherwise. Had to return. Took a moment to get customer service to notice I didn’t want to exchange. But finally was sent a return label and am set to receive a full refund.
Helpful Report
Posted 2 months ago
Hi! Thanks for your feedback. We’re glad you found the outfits cute, and we’re sorry the fit wasn’t right. We are glad our team could successfully assist you. If there is anything else we can do for you, please reach us anytime. Best regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.5 based on 1,836 reviews