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BetterMe Reviews

4.6 Rating 2,014 Reviews
90 %
of reviewers recommend BetterMe
4.6
Based on 2,014 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
This has been easy to work with thank you for being so understanding
Helpful Report
Posted 2 days ago
Hello there, Thank you so much for your kind words! If there's anything else we can do, just let us know. Warm regards, Team BetterMe
Posted 2 days ago
I found the programme didn’t work for me and felt I should have been reminded the renewal payment was about to be taken but on emailing to complain it was quickly resolved with a full refund. My mistake for not reading the ts&cs correctly but well done on the response
Helpful Report
Posted 1 week ago
Hello Ian! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. To avoid any confusion, we share details about automatic renewal before the first payment. This information is also included in the purchase confirmation letter. It helps users cancel the subscription before the renewal if it's needed. We are truly sorry that it caused the confusion. Kind Regards, Team BetterMe
Posted 5 days ago
At first I had a problem with unexpected subscription charges after a €1 trial, but customer support helped me and processed refunds for the charges. The process took some emails, but in the end they were helpful and resolved the issue. Just make sure to read the subscription terms carefully and cancel manually if needed.
Helpful Report
Posted 1 week ago
Hi there, Thank you for sharing your experience. If you have any other questions or need further assistance, we’re here to help. Kind regards, Team BetterMe
Posted 1 week ago
Customer service was brilliant. Helpful, kind, ready to find a solution. Rare and valuable in the age of chatbots. The regular monthly fee is a bit too high for sporadic use. Maybe various packages could help.
Helpful Report
Posted 2 weeks ago
Hi there, Thank you for your kind words! We’re glad our customer service stood out. We do offer different pricing plans, and they include different tools within the app. You can easily find those that are cheaper. Plus, sometimes discounted plans are offered. Kind regards, Team BetterMe
Posted 1 week ago
Cvičení je skvělé a odpovídá náročnosti podle věku.
Helpful Report
Posted 2 weeks ago
Dobrý den, děkujeme za milou zpětnou vazbu. Jsme rádi, že cvičení vyhovuje náročnosti podle věku. Pokud budete potřebovat cokoli dalšího, jsme tu pro vás. S pozdravem, Team BetterMe
Posted 1 week ago
After sales service wss very helpful, and program was good. Sadly I couldn't continue due to a health concern, but would recommend it if your motivated to get healthy again.
Helpful Report
Posted 2 weeks ago
Hi, Thank you for your review. We're glad our support was helpful and that you found the program good. We're sorry to hear about your health concern. If you need any assistance, we're here to help. Kind regards, Team BetterMe
Posted 2 weeks ago
Made request for refund on second charge after trip. They acomidsted me somewhat quickly after proving needed qualification. I am satisfied. Exercise was not for meyet not a bad program.
Helpful Report
Posted 3 weeks ago
Hello! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe
Posted 2 weeks ago
The product was fabulous, and the follow up customer service was really efficient and professional.
Helpful Report
Posted 1 month ago
Hi there, Thank you for your kind words. We’re glad you found the product fabulous and our follow-up service efficient and professional. If there’s anything more we can do to help, please let us know. Warm regards, Team BetterMe
Posted 1 month ago
Je remercie le service client pour le remboursement de l’échéance. Un service client réactif qui nous accompagne dans la résolution de nos problèmes.
Helpful Report
Posted 1 month ago
Bonjour Hawoi, Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que notre service client a été réactif et vous a accompagné dans le remboursement de l’échéance. Si vous avez besoin de quoi que ce soit d’autre, nous sommes là pour vous aider. Cordialement et merci encore, Team BetterMe
Posted 1 month ago
I signed up by mistake-the website ended up not being for me. heading toward 80, I do not want a rigorous routine health wise-mine is streamlined it so I can maintain but didn't want the rest. After several email exchanges they let me out of my obligation. They seem to truly be interested in what I had to say and this is not the norm in today's fast moving life.
Helpful Report
Posted 1 month ago
Hi Connie, Thanks so much for sharing your experience. We’re glad to hear we could accommodate your request and that you felt heard. If there’s anything else you need or any questions you have, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
Quick feedback and response to my request.
Helpful Report
Posted 1 month ago
Hi there, Thanks for taking the time to share your quick feedback. We’re glad we could respond promptly. If there’s anything else we can help with, just let us know. Warm regards, Team BetterMe
Posted 1 month ago
Customer service when available was nice to talk to👍
Helpful Report
Posted 2 months ago
Hi there! Thanks for sharing your feedback. We’re glad to hear our customer service was nice to talk to when available. If you need anything else, we’re here to help. Warm regards, Team BetterMe
Posted 1 month ago
as I did'nt have enough time to use BetterMe, I have been refunding under 2 weeks; thank you to your customer service
Helpful Report
Posted 2 months ago
Hello! We’re glad to hear your refund was processed within 2 weeks and that our customer service could assist. If there’s anything else you need, we’re here to help. Kind regards, Team BetterMe
Posted 2 months ago
The customer service was patient and kind. They are very responsive and continue to reach out until there is a solution that is preferable and still within guidelines.
Helpful Report
Posted 2 months ago
Hello! We’re glad to hear you found our team patient and kind, and that our responsiveness helped reach a preferable solution within guidelines. If there’s anything more you need, we’re here to help. Kind regards, Team BetterMe
Posted 2 months ago
"Better Me" was very helpful when I had to suspend( something they are working on as a service) due to having surgery. When I was ready to resume, the staff made it easy to rejoin. They provided respect and support via emails. Looking forward to beginning the "Better Me Plan" Pamela M
Helpful Report
Posted 2 months ago
Hi Pamela, Thank you for sharing your experience. We’re glad Better Me was helpful during your suspension and that rejoining was easy with our support. Looking forward to supporting your Better Me Plan. Warm regards, Team BetterMe
Posted 2 months ago
I like the timely responses to all the queries I had, and the customer service is really wonderful. Even happier with the exercises.
Helpful Report
Posted 2 months ago
Hi Michelle, Thanks for your kind words. We're glad our timely responses and customer service helped, and that you’re enjoying the exercises. If you need anything else, just let us know. Warm regards, Team BetterMe
Posted 2 months ago
I have signed up the plan but never get to used it, when I canceled it, the system was having some glitches apparently, so I got charged for 2more months, as I contacted the team, they went extra miles to find the cancellation order I gave, and found I did requested cancellation, and refund me the 2 months charges. Thank you !
Helpful Report
Posted 2 months ago
Hi there, Thanks for sharing your feedback. We're glad the issue was resolved and you were refunded. If you need anything else, just let us know. Warm regards, Team BetterMe
Posted 2 months ago
I had a problem with my login, they answered fast gave me step by step for the process. Good service.
Helpful Report
Posted 2 months ago
Hi there, Thanks for sharing your experience. We’re glad our quick response and step-by-step guidance helped resolve the login issue. If you need anything else, please let us know. Warm regards, Team BetterMe
Posted 2 months ago
Ich hatte eine wiederkehrende Gebühr für ein 1‑zu‑1‑Coaching, dessen Ablauf mir nicht bewusst war und das ich nie in Anspruch genommen habe. Als ich den Support kontaktierte, wurde mein Anliegen ernst genommen. Nach mehreren Nachrichten hin und her kümmerte sich das Team schnell und zuverlässig darum – und ich erhielt meine Rückerstattung. Sehr kundenfreundlicher Service!
Helpful Report
Posted 2 months ago
Hallo Jolanda, vielen Dank fürs Teilen Ihrer Erfahrung. Wir freuen uns, dass die Rückerstattung bearbeitet wurde und der Support schnell und zuverlässig geholfen hat. Falls Sie weitere Fragen haben oder erneut Unterstützung benötigen, melden Sie sich gern. Liebe Grüße, Team BetterMe
Posted 2 months ago
When I contacted them about getting a refund on a recurring charge I wasn't aware of. They took care of my needs and refunded me!
Helpful Report
Posted 2 months ago
Hi there, Thank you for sharing your experience. We’re glad we could help with the refund on the recurring charge. If you need anything else or want to review your subscription options, we’re here to help. Kind regards, Team BetterMe
Posted 2 months ago
BetterMe is rated 4.6 based on 2,014 reviews