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BetterMe Reviews

4.6 Rating 2,316 Reviews
91 %
of reviewers recommend BetterMe
4.6
Based on 2,316 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
fast and cooperative service
Helpful Report
Posted 1 day ago
Hello there, Thank you for your feedback. We're glad our service was fast and cooperative. Kind regards, Team BetterMe
Posted 3 hours ago
The customer support handled the request I needed well and in a timely manner which I could really appreciate.
Helpful Report
Posted 1 day ago
Hi there, Thank you for your feedback. We’re glad our customer support handled your request well and in a timely manner. Kind regards, Team BetterMe
Posted 3 hours ago
Ho avuto dei problemi inizialmente riguardo il contratto e l abbonamento . Erroneamente è stato fatto via web e così non riuscivo a vederlo per annullare così mi è stato addebitato importo intero , per lo customer service e stato gentilissimo e disponibile, mi hanno restituito una parte dell imborso e degli sconti per ulteriori acquisti .
Helpful Report
Posted 2 days ago
Ciao Francesca, Grazie per aver condiviso la tua esperienza. Siamo lieti che il supporto fosse disponibile e che siamo riusciti ad aiutarti con successo. Cordiali saluti, Team BetterMe
Posted 2 days ago
Dealt with query quickly and efficiently.
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Posted 3 days ago
Hi John, Thanks for your feedback. We’re glad the query was dealt with quickly and efficiently. Best regards, Team BetterMe
Posted 3 days ago
Exercise is good and can make a difference in the body, but I don't have time to do it right now.
Helpful Report
Posted 5 days ago
Hi there, Thank you for sharing your thoughts. It's great to hear that you recognize the benefits of exercise, and we understand that finding time can be challenging. When you’re ready, any small step can make a difference. Best regards, Team BetterMe
Posted 4 days ago
It took going through AI at first, but once an actual person (Anna) contact me, the issue was resolved. Satisfactory.
Helpful Report
Posted 1 week ago
Hi there, Thank you for sharing your experience. We’re glad the issue was resolved. Kind regards, Team BetterMe
Posted 1 week ago
Não me adaptei ao programa de treino. Porém o aplicativo é bom
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Posted 2 weeks ago
Oi, Obrigado pelo feedback. Entendemos que o programa de treino não funcionou para você, mas ficamos felizes que o aplicativo tenha agradado. Abraços, Equipe BetterMe
Posted 2 weeks ago
Good customer service
Helpful Report
Posted 3 weeks ago
Hi there, Thanks for your feedback. We're glad you found the customer service good. Kind regards, Team BetterMe
Posted 3 weeks ago
Interlocuteur compréhensif
Helpful Report
Posted 3 weeks ago
Bonjour Lola, Merci pour votre retour. Nous sommes ravis que l’interlocuteur ait été compréhensif. Si vous avez d’autres questions, n’hésitez pas à nous contacter. Bien cordialement, Équipe BetterMe
Posted 3 weeks ago
I have enjoyed the trial 12 week plan. I was not thrilled when I was charged $96 for a renewed subscription. Customer service was eventually very helpful in providing me a refund.
Helpful Report
Posted 3 weeks ago
Hi there, Thank you for sharing your experience. We’re glad you enjoyed the 12-week plan. We’re pleased our customer service could assist with your request. If you need anything else, let us know. Kind regards, Team BetterMe
Posted 3 weeks ago
Love the BetterMe program. It is perfect for my age and needs. For some reason, the program froze in my app. Customer service was helpful and within a few days it was up and running again.
Helpful Report
Posted 3 weeks ago
Hi Deneen, We’re glad you love the BetterMe program and that our team could help. If you need anything else, feel free to reach out. Kind regards, Team BetterMe
Posted 3 weeks ago
There were hidden charges which was frustrating but customer service couldn’t have been more helpful. They quickly helped rectify the issue and followed up to make sure it was taken care of. 5 star customer service!
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Posted 4 weeks ago
Hello there, Thank you for letting us know you were helped quickly and that the issue was resolved. Kind regards, Team BetterMe
Posted 4 weeks ago
Un suivi très réactif et à l écoute
Helpful Report
Posted 1 month ago
Bonjour, Merci pour votre retour. Nous sommes ravis que notre suivi vous ait paru réactif et à l’écoute. Si vous avez besoin de quoi que ce soit, n’hésitez pas à nous contacter. Bien cordialement, Team BetterMe
Posted 4 weeks ago
Did the calisthenics workout for 28 days; nothing further from Better Me yet I did add my own diet plan, intermittent fasting, cycling & 1/2 gal of water daily which yielded a 6 lbs reduction. Thanks for the no thought required calisthenics plan. It was fun and successful!
Helpful Report
Posted 1 month ago
Hi David, Thanks for sharing your experience. We’re glad to hear the 28-day calisthenics plan was enjoyable. If there is anything we can do for you, please reach us at care@betterme.world anytime. Warm regards,Team BetterMe
Posted 1 month ago
Great program! I unfortunately had to cancel for a few months as I heal from an injury. Wow they were great and responsive, no problem or hassle trying to cancelI will definitely do it again. Great customer service thank you BetterMe team
Helpful Report
Posted 1 month ago
Hi John, Thanks for sharing your experience. We’re glad to hear the program helped and that canceling was hassle-free. If you need anything else, feel free to reach out. Kind regards, Team BetterMe
Posted 1 month ago
Not completely satisfied with the partial refund of the app subscription. Not used by me. Very happy with the speed and expertise of all the operators who managed my practice. They were quick, attentive, and precise. Well done indeed
Helpful Report
Posted 1 month ago
Hello Liliana, Thank you for your feedback. We’re glad to hear the team were quick, attentive, and precise. If you’d like us to review this further, please reach out to care@betterme.world. Kind regards, Team BetterMe
Posted 1 month ago
Bien contento x la devolución parcial de lo q me habían cobrado. Me hubiese encantado recibir todo el pago ya q lo uso la app pero bueno entiendo q x políticas solo puedan devolver un 50%. Lo mismo agradezco al personal xq la devolución fue hecha como se dijo. Ya lo tengo en mi cuenta. Gracias x las gestiones y disculpar los inconvenientes. Saludos
Helpful Report
Posted 1 month ago
¡Hola Jonatan! Gracias por compartir tu experiencia. Si necesitas algo más, no dudes en contactarnos. Un saludo cordial, Equipo BetterMe
Posted 1 month ago
Refund and customer service was quick, polite and done well.
Helpful Report
Posted 1 month ago
Hello! Thank you for your feedback. We appreciate you spreading the good word about your experience with BetterMe. Kind Regards, Team BetterMe
Posted 1 month ago
Excellent customer support and communication
Helpful Report
Posted 1 month ago
Hello Catalina, Thanks for your review. We’re glad to hear you had excellent customer support and communication. Kind regards, Team BetterMe
Posted 1 month ago
Overall an easy to follow exercise app. The option to extend additional exercise is available you feel you need more than the daily assigned ones. I didn’t manage to stick with it and decided not to continue. There was no pop up reminder when close to renewal. Even if there were notice to customers about the option to turn off the automatic renewal, it is always beneficial to have a reminder that the renewal is upcoming. For me, the renewal price is high, given that I hardly use the app durjng the trial price period. I give credit to the BetterMe team for assisting and refunding the charges with no judgement/hurdles. When I am ready to commit and make worth of this, I will join again.
Helpful Report
Posted 1 month ago
Hello, Thank you for sharing your experience. We’re glad the app is easy to follow and that our team could assist you. If you have any further questions or need assistance, feel free to reach out. Kind regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.6 based on 2,316 reviews