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BetterMe Reviews

4.5 Rating 1,666 Reviews
89 %
of reviewers recommend BetterMe
4.5
Based on 1,666 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
that was a professional customer service
Helpful Report
Posted 20 hours ago
Hi there, Thank you for your feedback. We’re glad to hear you found the customer service professional. Kind regards, Team BetterMe
Posted 6 hours ago
Buena la app, solo que por tema de tiempo, es imposible poder acceder a esto y poder tener un plan a seguir..
Helpful Report
Posted 1 day ago
Hola Christian, Gracias por tu comentario. Entendemos que, por tema de tiempo, es difícil acceder y seguir un plan. Si necesitas ayuda para encontrar un plan que se ajuste a tu agenda, avísanos y te orientamos. Saludos cordiales, Equipo BetterMe
Posted 6 hours ago
Overall happy with the customer service. Issue was resolved after some back and forth. As a result I would consider BetterMe again in the future
Helpful Report
Posted 2 days ago
Hello, Thank you for your feedback. We’re glad to hear the issue was resolved and that you’d consider BetterMe again in the future. If you need anything else, we’re here to help. Kind regards, Team BetterMe
Posted 1 day ago
Jai été très bien accueillie. Tout est simple rapide, tout ce qu'on aime
Helpful Report
Posted 6 days ago
Bonjour Valérie, Merci pour votre retour. Nous sommes ravis que vous ayez été bien accueillie et que tout soit simple et rapide. Si vous avez des questions ou besoin d’aide, n’hésitez pas à nous contacter. Cordialement, Team BetterMe
Posted 6 days ago
Me ha gustado mucho, y la atención es buena
Helpful Report
Posted 1 week ago
¡Hola! Gracias por compartir tu experiencia. Nos alegra saber que la disfrutaste y que el servicio fue bueno. Si necesitas algo, estamos aquí para ayudarte. Atentamente, El equipo de BetterMe
Posted 1 week ago
Betterme workouts were a very good stretch but after doing them everyday for 3 1/2 weeks I wasn't really seeing any changes in myself, and yes, I am eating well and moving a lot between 8 and 10 thousand steps a day. I also use silversneakers for workouts and I think I will just continue with them as they are a free, senior program and I really don't have the extra $39 a month for your program. I was surprised when the payment was taken out of my account but you refunded it right away. Thank you for your fast response in resolving my payment issue.
Helpful Report
Posted 1 week ago
Hello Gail, Thank you for sharing your experience. We’re glad our team handled your payment issue quickly. We understand you’re choosing programs that fit your needs best. If you ever decide to try BetterMe again, we’re here to help. Best regards, Team BetterMe
Posted 1 week ago
Provided me with a fast and reliable service
Helpful Report
Posted 2 weeks ago
Hello! Thank you for sharing your experience. We’re glad our service was fast and reliable for you. If you ever need assistance again, we’re here for you. Best regards, Team BetterMe
Posted 2 weeks ago
Réponse pour tout type de problème très rapide !
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Posted 2 weeks ago
Bonjour! Merci d’avoir partagé votre expérience. Nous sommes ravis que notre réponse ait été rapide pour tout type de problème. Si vous avez besoin d’aide à l’avenir, nous sommes là. Bien cordialement, L’équipe BetterMe
Posted 2 weeks ago
Good assistance
Helpful Report
Posted 1 month ago
Hello! Thank you for your positive feedback! We're glad to hear that you found our assistance helpful. If you ever need more support, don’t hesitate to reach out. Warm regards, Team BetterMe
Posted 1 month ago
Réaction très rapide!! Merci 🙏🏻
Helpful Report
Posted 1 month ago
Bonjour! Merci beaucoup pour votre retour rapide et positif! Nous sommes ravis que vous ayez eu une bonne expérience avec nous. N'hésitez pas à revenir vers nous si vous avez besoin d'aide à l'avenir. Cordialement, Team BetterMe
Posted 1 month ago
The support team was polite and helped resolve my issue, and I appreciate that a full refund was finally issued. However, the process required multiple messages and clarifications because the initial responses did not address my actual concern. It’s important to mention that relying solely on the information shown when accepting the trial is not enough — people are human, and it’s easy to forget to cancel before the renewal happens. That’s why sending a reminder before charging the full subscription price is essential for transparency and a positive customer experience. It would be great if the notification system before trial plans renew into full-priced subscriptions was improved, so customers can make informed decisions without needing to contact support. Overall, I’m satisfied with the final resolution — thank you for the assistance
Helpful Report
Posted 1 month ago
Hello! Thank you for sharing your experience with us! We're pleased to hear that our support team was polite and that your issue was resolved. Your feedback is incredibly valuable. Warm regards, Team BetterMe
Posted 1 month ago
Service following a query about billing was resolved. It took a little explanation and the problem wasn't easy to detect. Once engaged the customer support team were great
Helpful Report
Posted 1 month ago
Hello Ali! Thank you for your thoughtful review! We're glad to hear that our customer support team was able to help resolve your query. We appreciate your patience during the process. Your satisfaction is our goal! Warm regards, Team BetterMe
Posted 1 month ago
Rey good service
Helpful Report
Posted 1 month ago
Hello! Thank you for your kind review! We’re glad to hear you received great service. Best wishes, Team BetterMe
Posted 1 month ago
Excellent and quick reply to inquires.
Helpful Report
Posted 1 month ago
Hello! Thank you for your kind words about our quick responses. We’re here to help, and we appreciate you taking the time to share your experience with us. Warm regards, Team BetterMe
Posted 1 month ago
BetterMe care about client satisfaction, thank you for helping me
Helpful Report
Posted 1 month ago
Hello! We're so glad to hear that you felt our dedication to client satisfaction. Thank you for your kind feedback—it truly inspires us to keep improving! Warm regards, Team BetterMe
Posted 1 month ago
Very helpful and did offer a solution quickly
Helpful Report
Posted 1 month ago
Hello! Thank you for your feedback! We're thrilled to hear that you found our service helpful and that we were able to provide a quick solution. Your satisfaction means a lot to us! Warm regards, Team BetterMe
Posted 1 month ago
Offered good customer service, helpful team and solved my query in professional manner. Thank you!
Helpful Report
Posted 1 month ago
Hello, Kate! Thank you for your kind words! We're glad to hear that our team was able to assist you professionally and that you had a positive experience with us. We appreciate your feedback! Warm regards, Team BetterMe
Posted 1 month ago
I initially tried BetterMe but found the workouts too difficult for my level, so the program wasn’t really suitable for me. I cancelled soon after and didn’t continue using it. Unfortunately, I was still charged after the trial, which I later learned was part of their policy when signing up. However, their customer service was very understanding and considerate when I explained my situation—they processed my refund quickly without any hassle. I really appreciate that they listened and handled my request fairly. Thank you for being accommodating!
Helpful Report
Posted 2 months ago
Hello Grace! Thank you for your thoughtful feedback. We're sorry to hear that the workouts were challenging for you, but we're glad our customer service team could assist you with your request. Your experience is important to us, and we truly appreciate your understanding. We hope you’ll consider revisiting us in the future! Warm regards, Team BetterMe
Posted 1 month ago
It’s been really quick and easy communicating with customers service. Im happy how understanding they are and how they help solve my problem
Helpful Report
Posted 2 months ago
Hello! Thank you for your wonderful feedback about our customer service! We’re delighted to hear you found our team understanding and helpful. Warm regards, Team BetterMe
Posted 1 month ago
It’s been really quick and easy communicating with customers service. Im happy how understanding they are and how they help solve my problem
Helpful Report
Posted 2 months ago
Hello! Thank you for your kind words about our customer service. We’re thrilled to hear we could assist you effectively! Warm regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.5 based on 1,666 reviews