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BetterMe Reviews

4.5 Rating 1,400 Reviews
87 %
of reviewers recommend BetterMe
4.5
Based on 1,400 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
Very good Customer Service that took care of my financial concern and made everything right. I enjoy their exercise options.
Helpful Report
Posted 4 months ago
Hello! Thank you for your positive feedback! We are very happy to hear that our customer service was able to resolve your concerns quickly and competently. We are also thrilled that you like our training options. Best regards, Team BetterMe
Posted 4 months ago
I have a helas condition that makes very hard work as a normal person. I think you should ask more for especial condiciona to make better the program. In my case, I can’t mantain the movments too long.
Helpful Report
Posted 4 months ago
Hi Maria! Thank you for sharing your experience with us. We are sorry to hear that you are having difficulties with movements. If you need any advice or help, we are always here to help you. All you need is to reach us at care@betterme.world. Best regards, BetterMe Team
Posted 4 months ago
Great service and good workouts
Helpful Report
Posted 4 months ago
Hello! Thank you for your feedback, and thank you for choosing BetterMe. Kind regards, Team BetterMe
Posted 4 months ago
The app was able to be used in a variety of settings. When I canceled, I was able to work with the BetterMe team to get a refund.
Helpful Report
Posted 4 months ago
Hello! Thank you for sharing your experience with us! We're glad to hear that you found our app versatile and that our team was able to assist you with your request. Your feedback is greatly appreciated! Best wishes, Team BetterMe
Posted 4 months ago
Better me is perfect if you would like to make a change. Only reason I am giving it four star is that it would have been more fair with customers if they could have sent the reminder for the next bill of subscription, however the customer service was really helpful when I needed the help to manage my subscription and refund.
Helpful Report
Posted 5 months ago
Hello! Thank you for taking the time to leave your feedback! We're thrilled to hear that you found BetterMe helpful in making a positive change. It’s great to know that our customer service team was able to assist you when you needed help. Your support means a lot to us! Best wishes, Team BetterMe
Posted 4 months ago
Finalement après quelques aller-retour de emails, j’ai reçu le remboursement que je souhaitais. Pour une raison que j’ignore le paiement PayPal était automatique quand j’ai choisi une option. J’ai pu annuler par la suite et le remboursement a été instantané.
Helpful Report
Posted 5 months ago
Bonjour! Merci pour votre retour. Nous vous remercions d'avoir partagé votre expérience avec BetterMe avec nous. Cordialement, L'équipe BetterMe
Posted 5 months ago
Ich habe die App probiert, aber nach ein paar Tagen festgestellt, dass das doch nichts für mich ist. Die App ist gut zu bedienen und der Kundendienst war sehr freundlich! Vielen Dank!
Helpful Report
Posted 5 months ago
Hallo! Vielen Dank für Ihr Feedback. Es tut mir leid, dass etwas an BetterMe nicht Ihren Anforderungen entsprach. Es ist uns immer eine Freude, unseren Benutzern zu helfen. Gemeinsam sind wir ein Team! Mit freundlichen Grüßen, Team BetterMe
Posted 5 months ago
Tenk yu fight go
Helpful Report
Posted 5 months ago
Adu! Tank yu fɔ yu fidbak, ɛn tɛnki fɔ we yu pik BetterMe. Wi de grit yu gud gud wan, Team BetterMe
Posted 5 months ago
Customer service were very helpful. The app is nice. I don't have a wall big enough, my bad for not checking what was required space wise.
Helpful Report
Posted 5 months ago
Hello! Thank you for your lovely review! We’re so glad to hear that our customer service team was helpful to you. It’s great to know you’re enjoying the app as well! Best wishes, Team BetterMe!
Posted 5 months ago
I was not happy my subscription was automatically renewed. However, it was promptly refunded and support team are very helpful. I haven’t used the app as I just haven’t had time.
Helpful Report
Posted 5 months ago
Hello! Thank you for your review and for sharing your experience with us! We’re glad to hear that our support team was able to assist you promptly. We completely understand how busy life can get, and we're here whenever you're ready to dive into the app! Best wishes, Team BetterMe!
Posted 5 months ago
Te atienden de forma inmediata, buen servicio.
Helpful Report
Posted 5 months ago
¡Hola! Es un placer escuchar palabras tan positivas y siempre es un placer poder servir a nuestros usuarios. ¡Muchas gracias! Atentamente, Equipo BetterMe
Posted 5 months ago
Mijn probleem met de better me horloge is meteen opgelost
Helpful Report
Posted 6 months ago
Hallo! Bedankt voor je vriendelijke woorden. Het is altijd een genoegen om onze gebruikers te helpen. Samen zijn we een team! Met vriendelijke groet, Team BetterMe
Posted 5 months ago
I was pleased that a simple email canceled my subscription.
Helpful Report
Posted 6 months ago
Hello! Thank you for your feedback! We’re pleased to hear that the cancellation process was straightforward for you. We aim to make everything as simple as possible. If you ever decide to return, we’ll be here to support you! Warm regards, Team BetterMe!
Posted 6 months ago
Thank you they were very helpful and understanding
Helpful Report
Posted 6 months ago
Hello! Thank you for your kind words! We’re thrilled to hear that our team was both helpful and understanding. Your satisfaction is our priority, and we’re always here to assist you. Best wishes, Team BetterMe!
Posted 6 months ago
I paid for a months plan not realizing I was signing up for a monthly subscription. When £37 was taken from my bank account I contacted BetterMe asking why? Robin answered my email explaining why, then said my money had been credited to my account and my subscription cancelled. I can't fault the company for its promo reply to my email and for returning my money. I haven't tried the work out yet so can't comment on it. To be honest I forgot I had bought it.
Helpful Report
Posted 6 months ago
Hello Pauline! Thank you for taking the time to share your experience with us. We're glad to know that our team was able to assist you and that your issue was resolved quickly. We hope you enjoy exploring BetterMe once you get a chance to dive in. If you have any questions or need assistance in the future, don’t hesitate to reach out. Warm regards, Team BetterMe!
Posted 6 months ago
super App. Preis ist okay. Kundenservice auch zügig und zuverlässig.
Helpful Report
Posted 6 months ago
Hallo! Wir freuen uns sehr über Ihr optimistisches Feedback! Vielen Dank, dass Sie sich die Zeit genommen haben, die App zu bewerten und Ihre Meinung mit anderen Nutzern und uns zu teilen. Wir von BetterMe sind immer bereit, Ihnen zu helfen und Sie auf Ihrem Weg zu unterstützen. Mit freundlichen Grüßen, Team BetterMe
Posted 6 months ago
Customer service is great, the staff are happy to assist and make sure that you are satisfied with the app
Helpful Report
Posted 6 months ago
Hello! Thank you for your kind words about our customer service. Your feedback means a lot to us! Best, Team BetterMe
Posted 6 months ago
Excelente atención y soluciones. Las respuestas un poco tardías solamente.
Helpful Report
Posted 6 months ago
¡Hola! Gracias por tu comentario. Lamentamos la demora en responder. Es un placer escuchar palabras tan positivas y siempre es un placer servir a nuestros usuarios. ¡Muchas gracias! Atentamente, Equipo BetterMe
Posted 6 months ago
Very friendly and helpfully, i got my refund very fast :)
Helpful Report
Posted 7 months ago
Hello! Thank you for your feedback. We're so pleased to hear that you had a quick and friendly experience with our support team. Best regards, Team BetterMe
Posted 7 months ago
Ma demande a été traitée rapidement et sans aucun problème. Merci beaucoup.
Helpful Report
Posted 7 months ago
Bonjour Elisabeth! Merci pour votre retour. Nous vous remercions d'avoir partagé votre expérience avec BetterMe avec nous. Cordialement, L'équipe BetterMe
Posted 7 months ago
BetterMe is rated 4.5 based on 1,400 reviews