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BetterMe Reviews

4.6 Rating 2,143 Reviews
90 %
of reviewers recommend BetterMe
4.6
Based on 2,143 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 19th January 2024
Becky
BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
The customer service reps were very quick to respond!
Helpful Report
Posted 7 months ago
Hi there, Thank you for your kind note. We’re glad our customer service was quick to respond. If you need anything else, we’re here to help. Kind regards, Team BetterMe
Posted 7 months ago
Des interlocuteurs à l’écoute
Helpful Report
Posted 7 months ago
Bonjour Catherine, Merci pour votre retour. Nous sommes ravis que nos interlocuteurs aient été à l’écoute. Si vous avez besoin de quoi que ce soit d’autre, nous sommes là pour vous aider. Cordialement, Team BetterMe
Posted 7 months ago
Efter lite missförstånd löstes mitt problem på ett bra sätt
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Posted 7 months ago
Hej Clara, Tack för din recension. Vi är glada över att ditt problem löstes på ett bra sätt efter missförståndet. Om du behöver mer hjälp är du alltid varmt välkommen att kontakta oss. Med vänliga hälsningar, Team BetterMe
Posted 7 months ago
that was a professional customer service
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Posted 7 months ago
Hi there, Thank you for your feedback. We’re glad to hear you found the customer service professional. Kind regards, Team BetterMe
Posted 7 months ago
Buena la app, solo que por tema de tiempo, es imposible poder acceder a esto y poder tener un plan a seguir..
Helpful Report
Posted 7 months ago
Hola Christian, Gracias por tu comentario. Entendemos que, por tema de tiempo, es difícil acceder y seguir un plan. Si necesitas ayuda para encontrar un plan que se ajuste a tu agenda, avísanos y te orientamos. Saludos cordiales, Equipo BetterMe
Posted 7 months ago
Overall happy with the customer service. Issue was resolved after some back and forth. As a result I would consider BetterMe again in the future
Helpful Report
Posted 7 months ago
Hello, Thank you for your feedback. We’re glad to hear the issue was resolved and that you’d consider BetterMe again in the future. If you need anything else, we’re here to help. Kind regards, Team BetterMe
Posted 7 months ago
Jai été très bien accueillie. Tout est simple rapide, tout ce qu'on aime
Helpful Report
Posted 7 months ago
Bonjour Valérie, Merci pour votre retour. Nous sommes ravis que vous ayez été bien accueillie et que tout soit simple et rapide. Si vous avez des questions ou besoin d’aide, n’hésitez pas à nous contacter. Cordialement, Team BetterMe
Posted 7 months ago
Me ha gustado mucho, y la atención es buena
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Posted 7 months ago
¡Hola! Gracias por compartir tu experiencia. Nos alegra saber que la disfrutaste y que el servicio fue bueno. Si necesitas algo, estamos aquí para ayudarte. Atentamente, El equipo de BetterMe
Posted 7 months ago
Betterme workouts were a very good stretch but after doing them everyday for 3 1/2 weeks I wasn't really seeing any changes in myself, and yes, I am eating well and moving a lot between 8 and 10 thousand steps a day. I also use silversneakers for workouts and I think I will just continue with them as they are a free, senior program and I really don't have the extra $39 a month for your program. I was surprised when the payment was taken out of my account but you refunded it right away. Thank you for your fast response in resolving my payment issue.
Helpful Report
Posted 7 months ago
Hello Gail, Thank you for sharing your experience. We’re glad our team handled your payment issue quickly. We understand you’re choosing programs that fit your needs best. If you ever decide to try BetterMe again, we’re here to help. Best regards, Team BetterMe
Posted 7 months ago
Provided me with a fast and reliable service
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Posted 7 months ago
Hello! Thank you for sharing your experience. We’re glad our service was fast and reliable for you. If you ever need assistance again, we’re here for you. Best regards, Team BetterMe
Posted 7 months ago
Réponse pour tout type de problème très rapide !
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Posted 7 months ago
Bonjour! Merci d’avoir partagé votre expérience. Nous sommes ravis que notre réponse ait été rapide pour tout type de problème. Si vous avez besoin d’aide à l’avenir, nous sommes là. Bien cordialement, L’équipe BetterMe
Posted 7 months ago
Good assistance
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Posted 8 months ago
Hello! Thank you for your positive feedback! We're glad to hear that you found our assistance helpful. If you ever need more support, don’t hesitate to reach out. Warm regards, Team BetterMe
Posted 8 months ago
Réaction très rapide!! Merci 🙏🏻
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Posted 8 months ago
Bonjour! Merci beaucoup pour votre retour rapide et positif! Nous sommes ravis que vous ayez eu une bonne expérience avec nous. N'hésitez pas à revenir vers nous si vous avez besoin d'aide à l'avenir. Cordialement, Team BetterMe
Posted 8 months ago
The support team was polite and helped resolve my issue, and I appreciate that a full refund was finally issued. However, the process required multiple messages and clarifications because the initial responses did not address my actual concern. It’s important to mention that relying solely on the information shown when accepting the trial is not enough — people are human, and it’s easy to forget to cancel before the renewal happens. That’s why sending a reminder before charging the full subscription price is essential for transparency and a positive customer experience. It would be great if the notification system before trial plans renew into full-priced subscriptions was improved, so customers can make informed decisions without needing to contact support. Overall, I’m satisfied with the final resolution — thank you for the assistance
Helpful Report
Posted 8 months ago
Hello! Thank you for sharing your experience with us! We're pleased to hear that our support team was polite and that your issue was resolved. Your feedback is incredibly valuable. Warm regards, Team BetterMe
Posted 8 months ago
Service following a query about billing was resolved. It took a little explanation and the problem wasn't easy to detect. Once engaged the customer support team were great
Helpful Report
Posted 8 months ago
Hello Ali! Thank you for your thoughtful review! We're glad to hear that our customer support team was able to help resolve your query. We appreciate your patience during the process. Your satisfaction is our goal! Warm regards, Team BetterMe
Posted 8 months ago
Rey good service
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Posted 8 months ago
Hello! Thank you for your kind review! We’re glad to hear you received great service. Best wishes, Team BetterMe
Posted 8 months ago
Excellent and quick reply to inquires.
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Posted 8 months ago
Hello! Thank you for your kind words about our quick responses. We’re here to help, and we appreciate you taking the time to share your experience with us. Warm regards, Team BetterMe
Posted 8 months ago
BetterMe care about client satisfaction, thank you for helping me
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Posted 8 months ago
Hello! We're so glad to hear that you felt our dedication to client satisfaction. Thank you for your kind feedback—it truly inspires us to keep improving! Warm regards, Team BetterMe
Posted 8 months ago
Very helpful and did offer a solution quickly
Helpful Report
Posted 8 months ago
Hello! Thank you for your feedback! We're thrilled to hear that you found our service helpful and that we were able to provide a quick solution. Your satisfaction means a lot to us! Warm regards, Team BetterMe
Posted 8 months ago
Offered good customer service, helpful team and solved my query in professional manner. Thank you!
Helpful Report
Posted 8 months ago
Hello, Kate! Thank you for your kind words! We're glad to hear that our team was able to assist you professionally and that you had a positive experience with us. We appreciate your feedback! Warm regards, Team BetterMe
Posted 8 months ago
BetterMe is rated 4.6 based on 2,143 reviews