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BetterMe Reviews

4.6 Rating 2,013 Reviews
90 %
of reviewers recommend BetterMe
4.6
Based on 2,013 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Read BetterMe Reviews

About BetterMe:

Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.

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Email:

care@betterme.world

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BetterMe 1 star review on 19th January 2024
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BetterMe 1 star review on 19th January 2024
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BetterMe 1 star review on 6th November 2023
Bomba
BetterMe 5 star review on 20th October 2023
Mr Bear
BetterMe 5 star review on 18th October 2023
Anonymous
BetterMe 1 star review on 29th June 2023
Corine
BetterMe 1 star review on 29th June 2023
Corine
3
Anonymous
Anonymous  // 01/01/2019
I received a kit that looked used and had missing items. The items inside the kit were already opened and the pump for the ball was broken. I was very upset and reached out to customer service immediately and sent pictures. I have to say that customer service was great, and they immediately corrected the issue by sending me a new kit, free of charge. I'll update once I receive the new kit but overall, Im very pleased with how fast customer service responded and helped to resolve this problem.
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Posted 1 month ago
Hi Adrienne, Thanks so much for sharing your experience. We’re glad to hear our team moved quickly to fix the issue and get you a replacement kit. If you need anything else or have questions once you receive the new kit, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
Really excellent customer service
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Posted 1 month ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
El reembolso fue rapido lo tuve que solicitar porque no queria renovar la suscripcion en este momento ya que no me dio tiempo de hacer el periodo de prueba completo y el departamento de atencion al cliente lo felicito por su rapida y preocupada atencion.
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Posted 1 month ago
Muchas gracias por compartir tu experiencia. Nos alegra saber que el reembolso fue rápido y que la atención al cliente fue atenta y preocupada. Si en el futuro necesitas ayuda, aquí estaremos. Un cordial saludo, Equipo BetterMe
Posted 1 month ago
J’ai demandé l’annulation de mon abonnement (car j’ai pas du faire ce qu’il fallait) et cela a été fait directement Donc merci et je trouve que le service client est au top
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Posted 1 month ago
Bonjour Maria, Merci beaucoup pour votre retour. Nous sommes ravis que l’annulation ait été rapide et que notre service client ait été à la hauteur. Si vous avez besoin d’aide à l’avenir, nous sommes là pour vous. Bien cordialement, Team BetterMe
Posted 1 month ago
Helpful and prompt customer support!
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Posted 1 month ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
Very friendly customer service. My request was answered quickly and handled promptly to my full satisfaction.
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Posted 1 month ago
Hi Peter, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
Very responsible and Kind. Helped me solve my issues.
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Posted 1 month ago
Hi Muskaan, Thanks so much for your kind words. We’re thrilled you had a positive experience and that we could help solve your issues. If you need anything else, we’re here for you. Kind regards, Team BetterMe
Posted 1 month ago
Very good customer service.
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Posted 1 month ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
I broke my arm as I was beginning my BetterMe program and along with excellent customer service, I was given a partial refund as well! I can't wait to begin my workouts.
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Posted 1 month ago
Hi there, Thanks so much for sharing your experience. We’re glad our customer service could help and that the partial refund was helpful. Wishing you a speedy recovery—we can’t wait to see you back to your workouts when you’re ready. Warm regards, Team BetterMe
Posted 1 month ago
כן נהניתי אך בגלל המצב לא יכולתי להשלים את המשימות
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Posted 1 month ago
היי, תודה רבה על המשוב! שמחנו על כך שנהנית, בצער שזה עקב המצב לא יכולת להשלים את המשימות. אם תצטרכי/תצטרכו עזרה נוספת או שתרצי/תרצו להמשיך מאוחר יותר, אנחנו כאן בשבילכם. בברכה, צוות BetterMe
Posted 1 month ago
The app is great and the customer care team is has a quick response, delightful and helpful but after the initial trial the subscription is too expensive.
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Posted 1 month ago
Hi there, Thank you for the kind words about the app and our support team. We’re glad you had a positive experience. We understand pricing after the trial can be a concern. If you’d like, we can help explore the available plans or any promotional options that might fit your needs. Warm regards, Team BetterMe
Posted 1 month ago
Great customer service thank you
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Posted 1 month ago
Hi there, Thanks so much for your kind words. We’re thrilled you had a great experience with our customer service. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
My issue was resolved quickly. I was offered attractive and cost-effective solutions in a friendly manner. The company showed me how valuable each BetterMe member is. This inspires me to continue collaborating with the BetterMe team. Sincerely grateful, Zhanna Osipova
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Posted 1 month ago
Hi Zhanna, Thank you so much for your kind words. We’re thrilled your issue was resolved quickly and that you found our solutions attractive and cost-effective. We value every BetterMe member and look forward to continuing our collaboration. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
BetterMe helped me very quickly and efficiently to solve an administrative problem.
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Posted 1 month ago
Hi there! Thanks for your kind words. We’re glad we could help you solve your administrative problem quickly and efficiently. If you ever need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
Thank you for quick and helpful response! Very good comunication.
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Posted 1 month ago
Hi Eva! Thanks for your kind words. We’re glad the response was quick and helpful. If you need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
Service client au top !!
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Posted 1 month ago
Bonjour Camille, merci beaucoup pour votre commentaire et votre excellente évaluation. Nous sommes ravis que notre service client vous ait plu. Si vous avez besoin de quelque chose d'autre, n'hésitez pas à nous contacter. Bien cordialement, L'équipe BetterMe
Posted 1 month ago
Great customer service, will definitely be back again when I'm ready. Highly recommend the workouts and all that goes with it.
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Posted 1 month ago
Hi there! Thank you so much for the kind words. We’re thrilled you had a great experience and can’t wait to welcome you back when you’re ready to return. Best regards, Team BetterMe
Posted 1 month ago
Customer service is top notch. Very helpful and the response is quick
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Posted 2 months ago
Hi Peter! Thanks for your kind words. We're glad our customer service was top notch and quick to respond. If you ever need anything else, we're here for you. Warm regards, Team BetterMe
Posted 1 month ago
Customer service support
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Posted 2 months ago
Hi there! Thanks so much for the 5/5 and for recognizing our customer service support. If you ever need anything else, we’re here for you. Warm regards, Team BetterMe
Posted 1 month ago
Custom service was wonderful to work with and very quick to respond.
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Posted 2 months ago
Hi Megan! We're thrilled to hear our customer service was wonderful and quick to respond. Thank you for sharing your feedback. If there's anything else we can help with, please let us know. Warm regards, Team BetterMe
Posted 1 month ago
BetterMe is rated 4.6 based on 2,013 reviews