“Worst experience of my life with shipping service. Books were not in stock when company was going to ship my product. Finally, they shipped a few books they could find. It has been almost a month (over 20 days) since I placed the order, and I still don't have my books. Found out today, after watching tracking number that the shipping label came off and now USPS can't deliver the package. So, it doesn't look like I will get the books they were supposed to be sending.”
“I ordered a book in Very Good condition and received an Ex-Library book with stickers on the spine and stamps inside. The binding was loose, the book heavily used and the condition could be listed as Fair, if it hadn’t been Ex Library. Better World Books clearly misrepresented the condition of this book. I have sold used books and know how the condition code works, you can pick ONE from: New, Very Good, Good, Fair, and Ex-Library. It’s like your age. You only get to choose one. You can’t be 40 and 16. The whole industry agrees on this. My receipt even says Condition: Very Good. Their customer service sent me a canned response of “We work with many libraries who send their overstocked books or old editions for us to sell. The libraries then select a local charity or one of our literacy partners to receive a portion of the proceeds, in addition to earning funds for their own programs.” So they justify misrepresenting book condition by using words like “charity” and “literacy partners”. They were not apologetic at all, just send it back if you don’t like it. You know they are just going to list it again as Very Good and fool the next customer. It sounds like all their books are Ex Library. Just avoid these guys. They are hustlers.”
“i have ordered over 500 books from this company. in all that time, i returned 1 and that was on december 28th. have never received credit for it. i know it's a small amout but the point is i have spent a lot of money with this company and for them not to refund me for 1 returned book is amazing. terrible customer service! will not spend another dime.”
“I had a very poor experience with this company and their support team. I ordered a book and it did not arrive. i contacted them about this and was told "Customers must inform Better World Books of nondeliverey within 60 business days of shipping." I was unaware or this and didn't see any email saying it had been shipped. They will not give me a refund nor the book I ordered. I have emailed them several times and they send the same response every time. I will never use them again.”
“I ordered 4 books and 3 arrived in good condition as described but the 4th was so water damaged it was moldy and I had to throw it away! Why was a moldy garbage book described as in good condition? Will not shop here again.”
“Described as "Good" condition but turned out to be dirty, creased, dog-eared and water stained (see photos). Seemed to have been left out in the rain at some stage. Wouldn't have paid 50p for it at a jumble sale. Not worth returning as I'd have had to pay postage.”
“I bought a hardback book from them on ebay, described as 'Very Good'. They sent a poor paperback copy. When I tried to return for a refund they started arguing about me having to pay the postage, which is in contravention to UK Law. Not a nice company.”
“I bought a hardback book from them on ebay, described as 'Very Good'. They sent a poor paperback copy. When I tried to return for a refund they started arguing about me having to pay the postage, which is in contravention to UK Law. Not a nice company.”
“Bought a book on eBay. Three days later I'm told it's out of stock and to wait a couple days for a refund. I pointed out the obvious, and "Leah" responded by arguing semantics with me. No apology, but they cancelled the sale on eBay to avoid my feedback, so I'll leave it here. Not an ideal seller on multiple levels. Avoid if you're reading.”
“I checked out the website, they had good deals on books, a lot of variety as well as free shipping, so I ordered a book but it was never delivered to me.
It was not expensive ,but still I lost the money and did not have the chance to read it”
“i was a frequent buyer from betterworldbooks for years.
at one point their value, customer service & standard of books was great but in time, i was sent more often than not books nowhere near the condition they were listed as - add to this deliveries that ALWAYS arrived later than the estimated period & a experiences with one staff member in particular who attempted to shift the blame to me (& dodge responsibility) despite my providing photographic evidence of poor condition of what was received.
clearly, customers are NOT valued - only your MONEY is.
on my final purchase for example, the inside covers (front & back) were stained dark yellow as if it had been peed on! yet the book was listed as 'used-good'. disgusting...
suffice to say, standards got horrible & i will not be returning as a customer.
to sum up, many other online used book sellers do it better & the standard of the books is also much better.
if you ARE a current buyer/customer, i urge you to check the the condition of the books you receive against their book condition standards - it's clear that they do not expect you to do this based on my experiences calling them out!
avoid 'betterworldbooks'....”
