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British Heart Foundation Reviews

1.3 Rating 335 Reviews

6 %

of reviewers recommend British Heart Foundation

Company Reviews

1.3

Based on 335 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 21st January 2023

British Heart Foundation 1 star review on 7th January 2023

32

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a collection with the Holloway Road branch and they came today to collect (as arranged) they called 30 minutes before arrival as I was told they would. The guys that came couldn't have been more helpful. They took all of the items I listed plus a few extra bits that I had forgotten to mention. Amazing service and would defo use them again.”

Posted 3 months ago

“Booked a collection for a specific date for two large double wardrobes and three charity bags. The date was accepted by BHF within a few days, and on the morning of the collection I received a text along with tracking details for the van driver Galin. I had had to dismantle the wardrobes slightly (separate top and bottom parts) due to the weight, and kept the screws and allen keys in a ziploc bag. One of the wardrobes was missing a handle, which BHF had stated was fine. The driver and his colleague arrived promptly at 8.40am. We'd forgotten to screw the top of a wardrobe back on, but they weren't concerned when I showed them the ziploc bags, and took the wardrobes without any issues. Pleased with the service, everything went smoothly and as hoped for!”

British Heart Foundation 5 star review on 21st July 2023

Posted 9 months ago

“Just had Jack & Matt collect some donated furniture from me for the Walsall store. They were brilliant! Friendly, incredibly professional, super quick & made me feel valued as a 'customer'. Will absolutely use this service again & was really impressed with my experience.”

Posted 9 months ago

“Dan and Jay collected today. Outstanding team. Polite, helpful and quick. Well done them”

Posted 11 months ago

“I would thank Danny & Andy for calling in as I would have liked to donate my 3 piece suite, they were very polite but said it was to worn to sell in the showroom. I hope to donate more things in the future. Thank you once again . Caroline”

Posted 11 months ago

“I had contacted the BHF via the website, I got a call back the next day from the nearest centre in Chichester and they arranged for the collection of two sofas and a dining table which was sorted for 2 days later. The two drivers arrived on time on the appointed day of collection, they looked over the sofas and checked the fire labels and within 45 minutes they had taken everything away. Very polite and considerate and am delighted that the items have gone to support the BHF and their work.”

Posted 1 year ago

“The lovely man who went and found me a double mattress from the store room just fab service thank you and the lovely young lady who helped me took my money booked me a delivery slot. Whilst there was a queue she was so professional and great especially as she normally works upstairs. Excellent experience thank you”

Posted 1 year ago

“The BHF house clearance service is brilliant. Led by Kingsley from the Wandsworth furniture and electrical store, the two man team + Kingsley emptied our house in 7 hours and two truckloads. The two man team were on time (having called to say they were on their way), courteous, efficient and professional. But let me heap praise on Kingsley. From our very first chat when he explained how the service works, his survey visit to the house, the prompt issuance of a quote, and his personal assistance today… I could not have done this without his support, his charm, his hand holding and his hard work.”

Posted 1 year ago

“Just had a washing machine,bed and 2 air purifiers delivered the guys that delivered were excellent and very quick customer service from exeter was excellent and great communication.”

Posted 2 years ago

“Excellent experience from booking large sleigh bed to collection this morning Easy to book on line and James and Jason from Blackburn Lancashire were efficient and polite collecting it as arranged this morning”

Posted 2 years ago

“The British heart foundation in Nicolson street Edinburgh shop is so beautiful presented, it’s absolutely immaculate and set out like a high street store, the staff are so friendly and you always leave with something you need from the help of the staff, fab store worth going in for a look, you won’t be disappointed.”

Posted 2 years ago

“In contrast to many reviews I had a very positive experience in dealing with the Wolverhampton BHF shop. Arranged a relative's flat clearance. This was done efficiently & quickly - in spite of everything being carried down 2 flights of stairs. The men were polite, worked without a break. Highly recommended.”

Posted 2 years ago

“Donated chairs Corby branch Shane and David collected from us very professional cheerful and polite.Thank you. Mr and Mrs Burton.”

Posted 2 years ago

“Thank you BHF.Excellent service. We received the call 20 mins beforehand. Furniture collected. We are delighted you will be finding good homes for our furniture.”

Posted 2 years ago

“The Nuneaton store is excellent! The shop is always clean and nicely laid out. Purchased a fantastic Old Charm unit for £150. The lady who dealt with us (Amanda) was fantastic and arranged delivery to suit our needs. The unit was delivered at the designated time and date we requested. The two lads ensured it was placed exactly where we wanted it. We went back to the store a few days later to say "Thank You" for an outstanding and professional service from start to finish. Utterly superb.”

Posted 4 years ago

“it was cheap and quick delivery and the drivers were pleasant and the staff were friendly”

Posted 6 years ago

“many various items available, great communication and very reasonable delivery costs”

Posted 6 years ago

“Such lovely staff and they are all so happy and helpful :)”

Posted 6 years ago

“Their wandsworth branch is one of the best friendly staff and there is always something worth buying thanks Maria and your team”

Posted 6 years ago

“The staff at Bexhill shop are brilliant and I recently made a donation of clothes and before I had got home, they had emailed me to say thanks.”

Posted 6 years ago

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British Heart Foundation is rated 1.3 based on 335 reviews