British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.32

1.3 Rating 339 Reviews

6 %

of reviewers recommend British Heart Foundation

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1.3

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

Nick Booth

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

Anonymous

British Heart Foundation 1 star review on 21st January 2023

Anonymous

British Heart Foundation 1 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent service today from BHS Bolton. Kept me up to date on collection times. When they arrived they removed quite a large amount of furniture carefully and quickly without any damage. I will definitely use them again.”

Helpful Report

Posted 1 month ago

“Update on BHF Bristol .. They have found my item? & some mix up with mistake on names which doesn’t make sense when adding items onto a ticket ? Anyhow they have found item & redeem themselves.”

Helpful Report

Posted 7 months ago

“I will never think of donating furniture to any charity again after my experience with BHF. I had 2 wardrobes and table and chairs to donate..in good condition and up cycled. Apparently as they were "painted" the collecters woul not take them so massive waste of time..I had even rang the local shop to arrange collection so why not just ask if they're painted. Basically don't bother”

Helpful Report

Posted 8 months ago

“Had made an online application to collect a freezer box. As, always I make sure items I donate have good retail value, as I've donated previously and they got the retail price that I originally paid. This freezer was less than a year old and no defect, fully working. However, after being given a time for collection I recieved a call, and when conversing I told them it was a box freezer. I was then told abruptly "oh it cost us £10 to collect" so I told them to cancel... as I say its like new and would easy get full retail value being a trusted brand. However, for the sake of £10 I'll take it too the local Brick Project (charity that helps the homeless) and I'm sure they will be better on reception. I'm sorry to say I find the Heart Foundation just too greedy for a charity. And this review is Wigan branch”

Helpful Report

Posted 2 years ago

“Mixed Experiences. I’ve used the furniture collection/donation service satisfactorily, albeit with a bit of hassle to arrange collections. My items were accepted. I’ve also used the service whereby you box up your donated items, complete a Gift Aid form, print a free courier label and drop the box with the courier. During lockdown this has been great. However, I’m sceptical as to what happens to these goods. I’ve sent five large full boxes over the past year - my own good quality mostly new clothes, and items from my late aunt’s house that were new and mostly still boxed, or with labels attached. I received acknowledgment for two of the boxes being received. I recently received an email advising that £13 had been raised from the sale of my donated items. It maybe that it takes time for items to be filtered through the donation collection centre system to stores, but it has put me off. I wish I’d sold my stuff on eBay and will do so next time I have a clear out …”

Helpful Report

Posted 2 years ago

“Delivered a settee to my father, who is in his 60's, got it into the hall way and decided they didn't have time to help him get it into the lounge so left, leaving my father to move the settee on his own to be able to get upstairs to use the toilet.”

Helpful Report

Posted 2 years ago

“Absolutely appauling service from the customer service department. Twice someone was coming to collect goods and twice they made excuses for their drivers not turning up. I support the BHF for personal reasons but will never contact them again for donating furniture.”

Helpful Report

Posted 2 years ago

“I followed all written procedures and protocol for readiness for furniture collection. I scheduled for collection the day before I was to leave the country. They collected all the items except the bed as it had some yellow stains, I did not read that on the website as a no go. I was left at the last minute to dispose of a bed. Plus one of the movers was extremely rude and abrupt. Avoid if you can. I will.”

Helpful Report

Posted 6 months ago

“I used to volunteer at the Deal branch. Was okay to a point, but some staff were cliquey, self-righteous, narcissistic and would gossip about others. For example, when I first arrived at the shop I heard they were doing a charity fashion show, then they automatically gave me a job I did not want which was collecting donations (I'm so glad I refused the task). I felt as though some staff and volunteers were spreading rumours about me (of a rather innapropriate nature). I felt as though I was judged when I've done a lot in my life. There were also lovely volunteers who felt ostracised and as though they were being watched constantly.”

Helpful Report

Posted 1 year ago

“Donated a number of items including a perfect three piece suite, fridge and washing machine. Collectors were rude, abrupt and surly. I opened the door to be immediately told they would only take items in saleable condition, then that the wouldn't take a dining table if it wasnt dismantled, and they wouldn't do it. Carless removing items, banging and crashing around. Wish I hadn't bothered, won't be bothering again”

Helpful Report

Posted 1 year ago

“My friend returned some items for myself to the Middlesbrough branch Which I had bought at the bishop Auckland branch They were far too big .when I tried them on. at home I buy nearly all my clothes from charity shops as I am a big girl So it's nice that I can return them for a refund if they dont fit My friend has refused to take anything back for me to Middlesbrough ,as the lady was not very pleasant I think she was the managers ,dark haired with glasses She wanted to know why I wasn't bringing it back Saying I got around a bit .because it was not Middlesbrough Also because ,there's not a lot of cash in the till also some trousers she returned she said they wouldn't sell them at their shop It was like a Spanish inquisition she said I do Get around a bit as I go to different hospitals for different appointments. And always try and have A look in whatever's charity shop is about So I think .terrible customer service .with that attitude”

Helpful Report

Posted 1 year ago

“I bid on ebay for a sewing machine. I was very excited and happy when I won! When it arrived it absolutely stank of smoking which had not been mentioned on the website. I was totally prepared to put that aside, but then I tried to operate the machine; total nightmare! Nearly everything that could be broken WAS broken. I received a full refund as when the BHF saw my photos they 100% agreed. My point is; the British Heart Foundation is a respected charity and needs to ensure their sellers get it right”

Helpful Report

Posted 1 year ago

“Booked collection of Gplan dressing table. Was booked 7 days in advance. Spoke with driver day before to confirm time. When the 2 guys arrived they said they wouldn't take it because it wouldn't sell. I had an anxiety attack because I didn't realise they could reject items (i feel like more questions about the condition of the items would help with this) and then they took it anyway! Probably just to get away from me as fast as possible, but it was collected and that's all that matters”

Helpful Report

Posted 1 year ago

“I had arranged for Heart Foundation to pick up several items including a bed frame and mattress . One of the guys came in and said due to a bit of dust on the mattress they could not take it! It was a john Lewis sprung mattress which had no stains and was only a couple of years old. I could not believe the attitude of the person. It was very emotional for me as it was my late sisters flat who had passed away under tragic circumstances. It seemed to me that they would have only taken it if was brand new which obviously wasn't. I was disgusted with his attitude and would not recommend using BHF again as the attitude was we are doing you a favour not the other way round.”

Helpful Report

Posted 2 years ago

“Called my local branch in King's Lynn to collect a 2 seater leather sofa more than 2 months ago. I can tell you that I will never donate to a charity again, especially this one. One of the drivers who came was rude and gave the impression he didn't want to be there, he was also very unpleasant to his work colleague. They processed to remove the sofa and in doing so they scuffed my banister and all down the stairs walls they also knocked the radiator off the wall. I contacted the shop and they sent out their manager who said that they would buy me some new paint to repaint it, bearing in mind I had just moved on and hadn't long decorated. I told them that it was their responsibility to rectify the damage. After a few weeks of calls they then decided that it was up to the delivery company that work for them to sort it out. So in essence, its was down to me to deal with it. To cut a long story short, after several times of being let down by the delivery company boss and his so called painter and decorator, after nearly 3 months of the initial damage I've ended up rectifying it myself. Never, ever again.”

Helpful Report

Posted 2 years ago

“Your managers need to have clear guidelines that state donations of clothes and brick a brace if the person giving the donation is disabled and can’t drive or elderly.Peoplw want to be as independant and Charitable.You need to be more charitable in all stores and accept this. A person with a heart condition may be able to live independently but not be able to deliver such items themselves,friends and family usually work in the day time. Although your store staff are very helpful.”

Helpful Report

Posted 2 years ago

“Feel a little disappointed that I've "booked" two collections, but had no follow-up or confirmation. Now "booked" third collection about three weeks ago and to date, no follow-up or confirmation. BHF usually very prompt with confirming and collecting. If BHF are not ready for collections, then please don't advertise that an area is ready for collections to be made. I've had bags packed, labelled and ready to go in my hallway for a couple of months now. BHF my charity of choice and have donated over many years, but may have to re-evaluate. I appreciate BHF may be overwhelmed with donations, but an acknowledgement of some sort, goes a long way. The emails requesting donations/support are still flooding my inbox.”

Helpful Report

Posted 2 years ago

“Great that they collect for free for charity but when you fill in the form don’t think it’s a guaranteed collection as guys from the Bristol branch turned up today to collect a coffee table and sideboard (generally sideboards are big and bulky) They took the coffee table but said they couldn’t take the sideboard as it’s too heavy to take downstairs, even though the person who booked it in knew it was heavy as that’s what I told them. I won’t use them again, better off selling it on gumtree. It’s caused me to have to get rid of a large piece of furniture in under a week.”

Helpful Report

Posted 2 years ago

“Bought a bed from the Camberley branch and the shop staff were helpful but then it went wrong. I was told I would be called 30 minutes prior to arrival but wasn't, the delivery staff turned up and walked mud into my house, they refused to dismantle the bed and said insurance would not allow them too. I needed two have a bed for my myself and small some and spent four hours dismantling to get up the stairs and put together again. I was charged £20 for delivery and yet the service was shocking. The store, when I phoned, was very unhelpful. I shall never use again and considering as they are a charity, you'd think they would be far better at looking after those buying and donating.”

Helpful Report

Posted 4 years ago

“I wanted to donate a leather sofa. I filled in the online form which promised that someone would get back to me within three working days. A week later, I was contacted. They couldn't organise collection for another week. So, two weeks later, two men turned up. Complained that the stitching on the sofa had a tiny tear (about 1cm) and that this meant they couldn't take it. The sofa was worth at least £60 (I paid £140 for it four years ago) which could have been used to help fund research into heart disease. The BHF have absurdly high standards for the condition of goods they will accept. They also wasted my time and threw away an opportunity to raise valuable funds.”

Helpful Report

Posted 4 years ago

British Heart Foundation is rated 1.3 based on 339 reviews