Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“The price was good. They had what I wanted. It shipped on time. They communicated to let me know just what I needed to know. I would deal with Big Frog again in a heart beat.”

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“website was easy to nav and good prices .shipping was good and packaging strong and not damaged.”

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“slow turnaround, but it was winter , so didn't matter”

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“Website is clean and efficient, decent prices, easy ordering, confirmation, and shipment notification, fast shipping and good tracking system, what's not to like?”

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“Great price and fast affordable shipping. Was given an updated water heater at no extra cost because the one I purchased was no longer available. Friendly customer service after the sale was excellent. Answered all my questions and made me re-assured of my decision to go with Big Frog.”

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“All went as expected. Items were delivered as promised. Good job.”

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“Product delivered quickly, on time, and as ordered. Excellent service.”

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“Very easy to order and the delivery was fast beyond my expectation. Most and foremost the price of the product I purchased was lower than the other suppliers of the same brand.”

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“quick shipping and delivering of goods. I placed my order via web page”

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“Best prices available, easy ordering process, fast delivery, constant communication until order arrives. First class operation!”

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“I could find parts I was struggling elsewhere. It delivered on promise”

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“I have never bought from Big Frog before but am glad I did! They had exactly what I needed and at the best price I found! My ordering experience was great and was shipped promptly. I will definitively keep using them and recommend them to everyone! Thank you!”

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“I’m still waiting for my order after 2 weeks. Scheduled to be delivered tomorrow”

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“Got the shears in a reasonable time to my location”

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“Love ordering my felco pruning products from big frog . The prices are good and they deliver the products promptly”

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“Restocking fee of 10%, really? You know who doesn't charge a "restocking fee" - all the top online stores who understand the path to customer retention does not include these fees. Returns are a cost of business, charging a customer who was trying to give you business a return fee for a stock item demonstrates the $6 you charged is more important then my return business. So I took my business back to Amazon to get the parts I needed, which I COULD have got on your site. And should they not fit, guess who WONT charge me a restocking fee.”

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“They are the perfect product and Just what I wanted-Felco clippers! The price was perfect and they were shipped promptly.”

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“Had what we needed and it was quickly delivered.”

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“Price was very competitive along with free shipping and excellent service.”

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“Very easy to deal with, quick response and fast delivery.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews