Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“great service and fast shipping! will use big frog again! thank you”

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“All the parts for my irrigation needs were in stock. The order arrived quickly and intact. Will order from again!”

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“Product arrived on time and in good condition. Shipper was not kind to the packaging but everything was in good shape and installation went well. Would have rated very good but had some issues at beginning trying to order on the phone. After getting in touch with Big Frog Supply and placing order everything worked great.”

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“03/02/2019 The Rinnai Tankless water unit is working great . Good price for the unit”

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“great service and even better communication! Thanks big frog!”

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“Good customer service on the phone, order shipped the day the order was placed, arrived via UPS three days later, as promised. It was a Rinnai RUC80iN tankless water heater, heavy at 80 pounds.”

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“Big Frog made me happy by offering the product I needed at a reasonable price and it was delivered super fast. Great web site and easy ordering made the purchase an exceptional shopping experience.”

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“Quick , easy , and fast service. Very good low prices.”

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“Their online description of the item was very detailed. The shipment was pronto.”

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“Great service! My order has been sent to me the day I ordered it ! Great prices,very helpful staff. Will recommend them to my family and friends !!!”

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“I’m very impressed to work with them,very nice people, very good service! Thanks!”

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“The timely way that the Grunfoss pump was delivered with the necessary instructions for attaching the pump to Rinnai tankless water heater. Thank you”

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“Customer service was great allowing me to send a part back in a few months due to me being out of the country. They also answered my technical question before the manufacturer could get back to me a week later. Thanks”

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“It work and I was kept informed through the shipping and delivery process”

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“This is the second product I have ordered and couldn't be happier with the service. Both times the purchasing and checkout was simple and delivery on time. My second order came by a freight carrier and the maceration toilet box was in perfect shape. Both items I purchased were at a better price than competitors as well.”

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“The transaction and communications were good and it would have arrived on time except there was tons of snow and ups was unable to deliver a few times. It finally arrived and the packaging was really beat up. Everything look ok inside but I haven’t been able to use it yet. The bottle of liquid leaked a little. I think it probably got banged around I. The truck a lot. I don’t think they would have shipped it in this condition.”

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“Fast shipping, great communication, product was exactly what I expected. Really couldn't have asked for better.”

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“Wow! Good value (competitive price), immediate response and delivery, and great communication while in transit. Very pleased!!”

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“Needed a pump right away. Was told it would be here at a certain d ate. It is now five days late and counting. Website offered no chance for expedited shipping.”

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“Great service, superior products, fast shipping, excellent packaging and the best price...what else could one want.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews