Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,961 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

Visit Website

Write Your review

Tell us how Big Frog Supply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and a great price; no issues with the product and very timely delivery.”

Helpful Report

“Product exactly as described. Very competitive pricing! Fast shipping!”

Helpful Report

“The sprinkler is like new again. I will buy the same part for my other sprinkler now.”

Helpful Report

“Big Frog shipped timely and kept me informed. Great customer support.”

Helpful Report

“Wow I’m very impressed of how this company sent out our order on the very same day thank you”

Helpful Report

“The people are friendly, knowledgeable and helpful. I planned 3 new stations. They helped ensure I made the right product choices. I wish free shipping dollar amount threshold was lower. I hate paying shipping and usually don’t need a lot of materials. I’ll add 4 more stations in the future. I’ll be checking with Big Frog.”

Helpful Report

“Thank you many times. I installed it, it works fine and im happy as a pig in mud Donkey Shane”

Helpful Report

“The sprinkler parts were easy to order and the shipment arrived promptly.”

Helpful Report

“Competitive pricing!! Fast Shipping!! Great Experience!! Had what I needed!!”

Helpful Report

“Exelente el producto fácil de usar y muy comodo”

Helpful Report

“Great website, easy ordering, fast delivery. Very good experience.”

Helpful Report

“Everything. While this company’s products might be viable, their customer service and policies are lacking and even sneaky. Without even opening the box, we had to return a product immediately upon delivery. The company charged a restocking fee… fine. They also made us pay for all the shipping charges back… fine. But they also sneakily kept the upfront costs of shipping that box to us, and after all was said and done we didn’t even get back half of what we had paid for the product. In all they managed to keep around $200! Upon calling, THE ONE GUY (that seems to be their entire customer service department) was unfriendly and definitely smug in standing behind vague policies in order to keep that money. He even sarcastically and sneakily kept trying to spin it that “Fed Ex kept it”. I would never order from Big Frog Supply again. Buy local from a company that cares, understands ‘the cost of doing business’, and can’t hide behind the internet/phone!”

Helpful Report

“Good price and quick delivery, great job Big Frog!”

Helpful Report

“Received my sprinkler replacement item within a week at the lowest price on the internet. I will order from you again.”

Helpful Report

“Quick delivery. The correct part was shipped and solved my problem.”

Helpful Report

“Tyler was super helpful and got my order out the same day. Quality products and stellar service!”

Helpful Report

“Thank you for the Brilliance 12v dimmers. Competitive priced and fast shipped… did I mention easy? Thank you for your help!!!”

Helpful Report

“Timely shipping updated time of delivery. Product arrived as advertised.”

Helpful Report

“Ordered an outside faucet that was in your on line catalog. Received the faucet and was not the one I ordered. To return item you had to email someone which had no idea what it was about. After several attempts talked to a person and problems was resolved. Will not order again”

Helpful Report

“Easy ordering and very quick delivery. Perfect! Will use again.”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,961 reviews