Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Still waiting for my order. Looks like it was stuck in Florida & finally moved on Sat., now stuck in Billings Montana. I had another order last October, same thing happened, not real happy with your company.”

Helpful Report

Hi Murray, We apologize for the delay with the carrier. We have contacted them and will be monitoring delivery of your package. Rest assured we will reship if this package does not arrive. Feel free to reach out to our customer service team Info@bigfrogsupply.com with any questions!

“The tool is fabulous! I will keep my shrubs shaped beautifully.They are light weight and very sharp!I will recommend this to everyone!But,I will not loan mine to my best friend!I’m not sure then will appreciate this fine garden tool!🌷”

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“Only received half my order. Still waiting for the issue to be addressed.”

Helpful Report

Hello Chris, We apologize about the issue, I spoke with our CS team who assured me they were having the pole shipped out to you. If you have further questions, please reach out and we will get you taken care of asap.

“I received what I ordered in a timely manner at a great price.”

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“Communications/updates were great, arrived very timely, exactly what I ordered and priced better than I could find them previously. Will definitely use Big Frog again in the near future!”

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“I was amazed at how quickly my item was delivered to my home I ordered on a Friday and it arrived on Monday afternoon. Also the support and choosing a product was outstanding.”

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“Had what I needed at a good price with a super fast ship”

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“Very affordable backflow preventer, made in USA, friendly staff at Big Frog A+”

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“Fast shipping! My order was not complete and they made it good!”

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“I loved that I could talk to a representative before purchasing to make sure it was the right component. Then, after ordering, it arrived quickly and installation was seamless. I'm very pleased!”

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“Great price and fast shipping on 3 ft bury hydrants. Great purchase.”

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“I was pleased with the delivery and received just what I ordered”

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“Fast shipping great transaction would buy from again will get all my supplies in the future Thanks”

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“Thank you for for your prompt service. It showed up all put together.”

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“Delivered as promised. Very pleased with the service and support.”

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“Wire came in quickly and was perfect, couldn’t be happier!”

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“Fast communication and fast shipping. Look forward to purchasing materials from them in the future.”

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“We were replacing our “work” sink in our laundry area. Big Frog Supply had the exact model that fit in our counter cut out, they had it in stock, they shipped it to us very quickly. 😊😊😊😊”

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“The prompt delivery of the merchandise, especially during these difficult times.”

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“Exactly what I ordered arrived early can’t ask for anything better than that.”

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Big Frog Supply is rated 4.8 based on 5,968 reviews