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Big Motoring World Reviews

2.8 Rating 414 Reviews
43 %
of reviewers recommend Big Motoring World
2.8
Based on 414 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Accurate And Undamaged Orders
Greater than 27%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Big Motoring World 1 star review on 18th December 2024
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Big Motoring World 1 star review on 13th November 2024
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Big Motoring World 1 star review on 12th November 2024
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Big Motoring World 1 star review on 7th October 2024
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Big Motoring World 1 star review on 7th October 2024
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Big Motoring World 1 star review on 22nd September 2024
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Big Motoring World 1 star review on 22nd September 2024
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22
Anonymous
Anonymous  // 01/01/2019
BUYER BEWARE... DO NOT TRUST... TERRIBLE AFTERSALES SERVICE... FAKE 200-POINT INSPECTION!! I purchased a Mercedes GLC from Big Motoring World on 11th September 2022. Within two weeks of owning the car a low-pressure tyre sensor light appeared. Nervous I was driving a car with a faulty tyre; I took the car to a tyre garage for inspection. I was informed that the tyre had a temporary repair, was not in road worthy condition and should have been replaced prior to me purchasing the vehicle. They informed me that this kind of repair should only be done in emergency situations and in fact is an illegal repair here the UK. If I was to be pulled over by the police, I may have been liable for points and a fine. I was informed that it need replacing immediately at a replacement cost of £250. After a stressful attempt to contact Big Motoring World aftersales teams (Their phones lines just cut dead, or no one can put you through to the right team) I was told to email. I bought a car from Big Motoring World with faith that they had carried out a 200-point inspection as they advertise so that issues like this would not occur. It was apparent that an inspection on this vehicle had not been carried out as promised and when requesting the report for the vehicle they sent me their standard template checklist. After sending lengthy emails Big Motoring World have offered me a ‘goodwill’ partial settlement amount to towards the replacement and informed I should not of instructed a third party to replace without their prior consent. I unfortunately had no choice as the tyre was in an illegal condition. Unable to come to an agreement with Big Motoring World, they have left me no choice but to take legal action against them.
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Posted 2 years ago
NEVER GOING BACK THERE AGAIN!!! Couple of months ago bought a car from Warrington branch, throughout the whole process the customer service was absolutely disgusting, in fact so bad that makes you feel humiliated. For the 3 days which took me to actually finish the deal I was constantly made to wait for hours together with all the other customers experiencing the same thing. When I test drove the car, it showed problems with the seatbelts and the bonnet which means all the checks they say they have done on the car is a lie so don't count on that. After they assured me the car has been fixed I still have issues with the seat belts. While buying the car I also purchased a 3 year warranty which is an absolute SCAM, because I've already spoken to 6 garages and they all refuse to deal with the warranty company, because apparently they never pay them. The reason I needed to use the warranty was because after driving the car for a couple of days realised that the lumbar support on the drivers seat isn't working and it's very uncomfortable. So after being refused by all the garages to deal with the warranty company I had to pay for the fix myself and email bigassist what happen and claim my money back which they refused straight away. And now I realise I just lost 2000£ on ussless warranty.
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Posted 2 years ago
TERRIBLE COMPANY Couldn't thought the enfield branch only ones who have tried to help. Had complaint going on for months now and I have been the only one doing all the chasing, I had purchased a car in may 2022 on A PCP plan and part ex my previous car which needed to be SETTLED then 2 months later advised I was in arrears with my previous car?? then called finance company close brothers and big motoring world they wouldn't look into the issue kept being told "Your get a call back" weeks later made a formal complaint wouldn't listen to me a girl called SOPHIE HAZEL from Kent branch kept on ignoring all my emails, then went to branch to manager she then contacted her to call me and didn't still. My credit rating had been affected for months was denied credit and my score has always been excellent. Also false advertisement about their ombudsmen details on the website its actually a energy company. Still to this day they are not helping me. Customer service skills are shocking and vile. I will look forward to taking this legal.
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Posted 2 years ago
Fantastic choice no pressure sales really happy! Would recommend them 👍
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Posted 2 years ago
Keep far away from this unreliable company! I had a horrible experience with Big Motoring World Enfield branch. I purchased a vehicle few weeks ago. As soon as I got in the vehicle I had a engine light on the dashboard before I moved the vehicle so I headed back to collection department and explained them what I saw, they said nothing to worry as It might happen as the vehicle hadn’t been driven long time and they removed the warning and they let me take the vehicle. Next day engine light came up again so I went back to branch and told them again warning still there, they said that they would fix it but my vehicle had to stay two days in their garage. After two days nothing fixed and now they are telling me that they can do nothing, if I want my vehicle get fixed I need to sort this with their head office. In a short term they are throwing me off after selling a faulty vehicle, it has been two weeks so nce I purchased still couldn’t drive it, no kindly approach, and they are asking me why I took the vehicle when I saw engine light. It means They are blaming me as I trusted them. Now my advice to anyone who are planning to buy vehicle from them is never to trust them, get the vehicle checked by reliable mechanic before purchase a vehicle from them.
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Posted 2 years ago
Firstly I would like to start with the fact that when you purchase a car through this dealers they offer you a voucher to review them then and there, I imagine this is because most reviews will be positive it’s not until things go wrong that you realise how poor they actually are! I have had an absolutely shocking experience! I purchased an Audi A1, before I had even left the dealership a fault light appeared, it was taken to their on sight “mechanic” 3 times and each time I was sent away being told the issue had been fixed. On the third time the dealership had closed so I could not return but I was assured if the light came on again once I had left that it would be fixed. The car also had a light shake to it when stationary and as the days went on this become worse. I then spent a week phoning and emailing with minimal response, I was constantly told someone would call me back and they never would! I eventually took the car to be diagnosed to an Audi specialist as I couldn’t wait any longer, the diagnostics detected 7 faults throughout the vehicle one of which was an engine fault!! I finally spoke to someone from aftersales and sent them the proof of my private diagnostics, they informed me that they would have to diagnose the car themselves in order to provide me with any sort of refund. Initially I was told they would only repair the car but I did not trust for one second that this would be done to a good enough standard considering the shocking service I had received up until this point. The car was eventually returned and I have received a refund, since purchasing with them numerous people I have spoken to have had very similar experiences. They claim to carry out a 200 point inspection but somehow managed to miss 7 faults!! It makes me feel bad that someone else is probably going to purchase the vehicle and the likelihood that the faults have been repaired are slim. I would honestly avoid ever purchasing a car from this dealers and I regret not listening to the reviews myself.
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Posted 2 years ago
DANUSH was service was very good made me feel very comfortable and helped me with all my questions.
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Posted 2 years ago
POOR POOR aftersales service. Just under 4000 miles since purchase, brakes and service light on, will do NOTHING to help me, emailed them 3 weeks ago raising these issues after a very unhelpful and rude conversation via phone, no response, no sympathy and attitude of the staff I called initially to explain the faults with the vehicle, was rude and did not care, refused to provide after sales managers names. Lack of care, rude and unresponsive. Will kick you to kerb when they have taken your money!!!
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Posted 2 years ago
Factory sales. You only matter to them until you sign the contract. After-sales service does not exist. Lies, lies and more lies. Minutes after leaving them, two lights came on: check engine & tire pressure. I wasted a total of 8 hours waiting to hear that the sensor is faulty and have to order a new one. Two weeks later - no contact. The car lacks functions such as: Apple Carplay - despite the description on the website, the seller assures, twice confirmed by the service. When I asked a technician to show the function, he said he had to read the entire manual and would do it next time. At the next visit, the seller said that they were not the ones who made the descriptions on the website, so it was not their problem, and I signed that I checked everything - jokers! So they are not responsible for the description of the car on their website, they are not responsible for what the seller says - if you buy a car, you have to check all the functions yourself! This was and is the worst experience in buying a car. Never again - better go to authorized showrooms, because in this place only sales count - not you.
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Posted 2 years ago
Avoid at all costs. I arrived at Big Motoring World to purchase a car we saw on their website. We had appointment booked and still waited for 1 hour as they short of staff (a lot of the young staff look fed up working there) Eventually we got to view car for 2 mins and test drive (is so short too) and sales person keeps talking so cannot listen out for noises coming from engine or suspension. Pushy sales staff made us agree to buy the car then and there. We were then asked about optional extras to which we said no, were not interested but the pushy sales person said he will talk us through as managers are watching him on camera. We pointed out about the spec of the car which again we had already seen online which didn’t match the car. At this point we wanted to just pay and drive car home. Instead we were given a car care (Gardx) sales pitch which we didnt want but had to do and then again for gap insurance and when we repeatedly said no were not interested, were met with multiple why statements and scare tactics about car crashes. Over 3 HOURS LATER we are fed up of the going off for 10 minutes into the office area each time. The floor manager about the experience we had and he returned with saying were FCA approved and this takes time and how he worked for multiple dealerships where 3 hours is normal instead of listening to the customer experience and taking on the feedback to improve. Ive bought multiple cars over the years and this was so unnecessary. He kept giving sale pitch after sale pitch through trying to push overpriced GAP insurance and warranted products (any issues with vehicle you need to take to Kent head office) - lots of complaints about BigAssist and the cars breaking down. Salesperson kept being pushy and sales coordinator wanted to give scare tactics. After numerously saying I dont want the extras I just want the car and no being heard, we reluctantly paid for car and made to sign numerous disclaimers. Had to agree car has 1 key and details shown on their website could be incorrect regarding spec and number of former keepers and V5 is not available to view until handover which can take another 1 or 2 hours. Finally they decide to call us into the office informing that there is no V5 and forcing to take v62 form. I explained I cannot tax this vehicle using this form and they said take to post office tomorrow and take the without road tax which is illegally. Overall stressful situation The cars ex lease or hire cars they purchased at auction and many don’t have v5 logbook. This car dealership cannot be trusted rebranded. They refused to refund even though I didn’t receive cars. I was then made to email to which got no response and then chased for days and days until they agreed to refund. Staff were rude on the phone and hanged up several times. I had to tell them I would take legal action if I was unable to get refund and then they still said the court would ask them to refund my money. Big Motoring and - All same push sales tactics and unprofessional staff. Big Motoring World are run by cowboys wanting to just make profit. The staff are rude and cars Do not be fooled by big office and milkshakes. They offer £10 voucher for positive reviews. Please do not believe them reviews as those customers would have had issues after writing review.
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Posted 2 years ago
Went to the new show room in Peterborough and was sold a car very helpful but once you got the car is another mater I was told I would have the spare key come in the post with the logbook once the logbook turned up with no key I rang them I was told no key and I had signed for it nothing they could do rude and a aftersales that doesn’t care I will not buy from them again and I am putting up posters in my works canteen informing over 400 of my colleagues to stay away if I can stop one person from buy from them that’s the cost of a key
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Posted 3 years ago
Aware! Selling cheaper for a reason,bought a car for 19k 50k miles from them,The engine making knocking noise not sure what is it but (sounds expensive),annoying noise from the boot too that never goes away,please aware people spent some more pennies and get the right vehicle.
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Posted 3 years ago
Terrible company, sold me a car with faults without disclosing before then refused to help when I contacted them within the 3 month warranty and even accused me of causing the faults. Heard many people said they had been sold faulty cars and refused help. Obvious scammers
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Posted 3 years ago
So did I. I just bought an Audi A6 from big motoring world just month ago and noticed some mechanical faults outright after purchase. Despite several email correspondence and fone conversation they have not practically done anything to repair. They also refused Audi diagnostic centre report of issues. So Im definitely going to refuse and return this back and claim refund ASAP under right to reject under the Consumer Rights Act if the car is unfit for purpose, of unsatisfactory quality or not as described. You can ask for a repair or replacement, but you're not obliged to accept one and can insist on a full refund, which the dealer will be legally obliged to give.
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Posted 3 years ago
Thank you to the manager , who dealt with all my concerns and helped turn my visit into a positive outcome , your a credit to the company.
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Posted 3 years ago
One of the better big second hand car dealers I have purchased from over the years.
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Posted 3 years ago
Brilliant car, with full service history, clean MOT and no issues.
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Posted 3 years ago
What a great experience. They really did do everything to make sure I was happy with the car I finally chose.
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Posted 3 years ago
Choice of cars is very good as well as the sales support.
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Posted 3 years ago
Good selection of cars and all the ones I looked at had full history. Think they were ex pool cars so mostly motorway millage too.
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Posted 3 years ago
Big Motoring World is rated 2.8 based on 414 reviews