“Rude instructor, use to shout in the lesson,he use to compare with his hood learners and he use to come half an hour late for the driving lesson. Waste of money.”
“Absolutely shocking I rang in December to arrange lessons they said I would hear back in 48hours which took a week n 3 more phone calls, I then arrange lessons with Danielle for the 8th of January she never showed up an I got a text half hour after my lesson to say she had a family emergency an was in the hospital an could we re arrange for the week after which I thought yeah totally fine the following week she never shown up again an text again after my lesson time saying she was in hospital. I've sent endless screenshots so many phone calls n miraculously the instructor is still in hospital so they can't confirm I've not had a lesson even though the messages prove otherwise. Since all this has happened I've had 4 lessons with 4wheels and got my test booked”
“From Hull : Extremely Unprofessional and Rude Instructor at Bill Plant Driving School
As a father, I am utterly disappointed with the service provided by the driving instructor, Stacey Verity, from Bill Plant Driving School. My daughter experienced frequent cancellations on Stacey's part.
After numerous irregular cancellations, we decided to pay 24 hours prior to each 2-hour class (£70). However, on one instance (yesterday, 12/02/2024), I made a payment (£70) within 14 hours of the scheduled class on 13/02/2024. Despite this, Stacey refused to conduct the class and insisted on charging my daughter for it. This is despite the fact that I made a timely payment and had not initiated any cancellations myself.
Not only was Stacey unprofessional in her handling of the situation, but she was also rude when requested to refund for the class that was not conducted as agreed upon. It is unacceptable for an instructor to retain payment for services not rendered, especially when the cancellation was not the fault of the customer.
Overall, I am deeply dissatisfied with the lack of professionalism and courtesy displayed by Stacey. I urge others to be cautious when booking classes with Bill Plant Driving School, as my experience with their instructor has been nothing short of disappointing”
“Stay way from this scamers I have payed £335 deposit for driving instructor course and after couple of days I decided to cancel but they refused to give money back they never answered on the phone I have to wait 45min to speak to someone and then they pas to another person and another person and another person no one cares about you when they got the money”
“What a terrible company, customer service is not good. Quick enough to take your money but can not deliver the instructors.
Everything they say is 48 hrs, waited a week for anyone to contact me.
Don't use this company!!!!!!”
“From day one, Bill Plant has done nothing but lie and make excuses for the poor quality of the business. It is run purely as a training provider for unqualified driving instructors. If you want a fully qualified instructor, don't go to Bill Plant.”
“Instructor 1/5, Sham Mushtaq,
Harrogate/Leeds areas.
In my experience with the driving
instructor, there were several issues that
left me dissatisfied. Firstly, there was an
unexplained gap of 8 weeks without any
lessons, and I only received an
explanation when I approached him.
Despite my consistent availability for 6
out of those 8 weeks due to
unemployment, he attributed the lack of
lessons to my schedule. This
contradicted his initial promise to ensure
consistent lessons. Additionally, the
instructor was aware of the urgency for
me to pass my test quickly but could not
provide regular lessons. Eventually, I had
to request a full refund, which took
almost a week to process. Overall, the
lack of transparency, unfulfilled
promises, and inconvenience led to a
negative experience with this instructor.
Absolutely wasted my money and time.
Clearly has a habit of taking on more
than he is able to handle, said he had 35
students. I feel like I have been
scammed.
Do not recommend, read the other
review with this instructor who also gave
a 1/5 rating.”
“My son passed his test with John Halton first time .
I can not understand all the bad reviews, I have not got a bad word for him .
Please don’t go by all the negative reviews try them yourself but you can also go to trust pilot and read the reviews on there every one has a positive.”
“Don't book your lesson with bill plant driving school it's wastage of money they don't provide lesson on time and they don't refund your money and last they don't pick your calls and respond to emails .there customer service is very poor”
“I would not recommend the school. I was with an instructor that would finish the lessons 30/20/10 minutes earlier so he could get to the other students; eat during lessons or order himself take way so he could eat during lessons and also use his phone. i endured it for months until i got the courage to tell him, which he got angry and never gave me lessons anymore. I contact the Bill Plant which took the complaint but did not do nothing about and told me to report to DVLA. Moral of the story, he continue to give lessons to other pupils and I had to struggle until I find another instructor because the school 'did not have anymore instructors in the area'. So please be wise I try to find someone else.”
“**THIS IS NOT A REVIEW OF BILL PLANT AS COMPANY. THIS IS A REVIEW OF THE INSTRUCTOR HIMSELF - GERVAIS**
Bill Plant have been superb as a company, their only misstep is letting a man named Gervais work for them.
The guy turned up to the first lesson very late (in pyjamas and smelling “funky” if you know what I mean) and instead of apologising, Gervais deflected the blame on me and suggested he had been waiting outside (in the exact same spot I was actually standing) for 20 minutes… but I persevered. The next 2 hours were very iffy. He proceeded to play loud music and very openly discussed his criminal charges.
I decided that because I had already parted with the money, my test was very soon and the future lessons had been arranged before the first one, that I would carry on with Gervais. He then decided to start making up personal policies wherein I had to finish my block of lessons within 5 weeks (this was not agreed upon and wasn’t in writing) The reasoning for the policy was because he wasn’t making enough money and needed me to pay for more lessons. Absolutely dodgy. Bill Plant couldn’t do anything about this because he’s self employed so in the end because I refused to abide by the 5 week rule, he dropped me as a student and now my lessons are being rearranged and I might potentially have to rearrange my test for a later date. Huge set back due to Gervais’ greed and selfishness. STEER CLEAR.
But as I say, Bill Plant themselves have been brilliant.”
“James has been a first class instructor, taught my grandson dan ,so supportive and friendly ,I would recommend this company to anyone needing driving lessons .”
“Bill plant is the worst company I’ve ever attended, my driving instructor, Muhammed asked me if I had a provision license, he told me to bring that and my NI, I was confused since I wasn’t applying for a job meaning my NI was uneeded, so I call customer service and they tell me to go with just my provision license and to not worry about my NI. On the day for my first lesson, I spent 45 minutes arguing about the NI, he was saying that a I couldn’t drive because I didn’t have it. I called the manager about the situation, but the manager didn’t do anything about it,so I left the car. Then after I got out the car Muhammed came out and asked me to drive for 1 hour, and I was very upset so obviously I refused. I called the company for a refund because I didn’t drive. But up to now they haven’t given me my £80 I paid for 2 lessons. These people are scammers and are running for your money. I can not recommend anyone to come to this school.”
“This is the most money grabbing company I have ever worked for. Stay clear.
To start with you end up paying £255 a week for the franchise which is all they care about and the training is rubbish as they couldn't even get me to pass my part 3.
They don't fill your diary like they say they will you really have to graft and source clients yourself.
And then to top it off when you take the car back to them they try say there's damage. I kept there car in a pristine condition and they try saying rim damage not a chance.
Also depending on where you live you have to travel far for there depot to get your car for me it was 4.5 hours drive or 6 hours on trains. Also they offer to pick the car up for £300 pound which is crazy after everything you pay.
The payments for franchise you pay are Wednesday - Wednesday yet when I took there car back on Wednesday they tried charging me the whole franchise fee of £255 as they try saying it counts from Monday.
No logic
I would recommend staying very clear of these big firms do your research and speak to local ADI 's
These companies do not care about you or if you pass or fail it's just your money!”
“Interesting that someone wondered what the learner was learning with these instructors.
All I will say is that they will be able to turn right as a Bill Plant instructor has just passed our house 32 times in the last hour.
I assume this afternoon they will go the opposite way around the loop passed our house and learn to turn left.”
“So hear me out, I’ve paid these guys to support me through out me journey in becoming a driving instructor, they were so happy in signing another client because money is coming in right !
On my part 1 exam I’ve asked few questions for these guys and they were not able to answer but kept on insisting to revise which I had been doing, been told that if I don’t inform the team of the outcome on Part 1 my course will expire so every time I failed I’ve informed the team, passed me exam and again informed the team.
I then moved over to me part 2 and this is where it started going all bad, been told not to book my part 2 before taking 10 hour lessons, bare in mind getting a test date can take few months which happened in my case. They then assigned me to someone called Jay and never informed me that within the 10 hours of the course there will be another client in the car. I mean I’ve paid you guys to be transparent with everything !
However coming back to the point, Jay had me behind the wheels for 2-3 hours max on the first day and on the second day I had a job interview to attend so asked him if I can drive the car first which he and the other clients agreed for and I do appreciate it. On the other hand one hour into the course the tyre pressure light came up and noticed that the steering wheel was pulling to the left and I’ve informed him straight away. He then made me drive to a tyre shop in Edgware which is based next to a Shisha place called the Shisha Gardens.
I’ve notified the team of the inconvenience that the trainee caused which they assumed that I was lying and it will be investigated, after a day or 2 I’ve spoken with Johny the guy who signed me up and took me money for the course. He then said leave it with me and will sort it out. Got back to me with a solution of 2 hours of additional lesson will be provided due to the inconvenience caused at the time. I’ve notified them that I’m only off on a Thursday and available in the evening through out the whole week which he said that’s fine.
Had another trainee called and said I will not be able to do Thursday or evening and will let the office know. Bear in mind my exams on the 1st of September and this situation was reported to them couple of weeks before the test date. I then got left all alone and received an email the day before me exam saying that they have exhausted all the possible trainers and no one was available. Took me exam and failed, the examiner said mate you can drive but clearly you haven’t been trained at all which was absolutely true. I then sent the exam report to bill plant, wrote more emails about it and had no response !
Today I’ve spoken with someone called Elizabeth in customer service that turned out to be CUSTOMER SERVICE MANAGER. I’ve expressed me situation to her and in the end she said she can’t help me with anything and that I needed to get in tough with the training team where I’ve not been able to get a response of and why would I call customer service if I can get in hold of the training team ?
My question is Bill do you only take your customers money and leave them all alone through out their jurney, the stress that this has caused me it’s unreal !
If you had employed Elizabeth as a customer service Manager what are her duties mate ?
All I have asked for is to get the services that I’ve been promised for and clearly you have failed to do so !
Caused me stress l, taken my months of time and not even gonna mention the costs I had to become a driving instructor.
Refund me money and I will never ever recommend anyone to bill plant !”
“Was with a instructor who didn’t tell me we had ran over lessons awful driving instructions did not teach much, lessons were extremely spaced out sometimes once every two weeks got drunk before a lesson and had to cancel very unprofessional not at all happy with the service will never use bill plant again”
