“Have not received order. No reply, no refund, no phone number. This amounts to theft and I am over £50 worse off. I needed the medicine and I am ill and absolutely fuming.
AVOID AVOID AVOID AVOID.”
“This company are based in the USA, despite the local UK website and prices in £. Ordered a herbal supplement from them. Item not received after 8 weeks, delivery tracking shows item still in the USA. Contacted them for a refund. Their policy for international orders if not received is to refund the cost of the product and not the delivery charge. Thus I am out of pocket for the delivery charge, despite never receiving the item. I don't see how you can reasonably order from them on this basis - avoid.
Also be aware that as they are based in the USA, you will have to pay both VAT and import duty on all but the smallest orders - see UK customs info on gov.uk.”
“My product has still not been delivered after a month. Biovea are not answering any emails - I have sent 3 so far and none has even been acknowledged. It seems my item is coming from the US. This was not made clear when I ordered it. I will probably be charged customs duty as well if it eventually arrives.”
“The service is appalling as this is the second time my order has failed to arrive, In addition, customer service is a joke as E-mails are ignored and no Tel No to contact them. Would advise you steer clear of these. scammers!”
“Despite the whole corona virus breakout other companies are still able to at least respond to their customers. I have waited over a month for my order with no response whatsoever. Honestly such terrible customer service, they don’t even provide a phone number you can call, the only way to reach them is by email in which they don’t even respond to. I WANT MY MONEY BACK!”
“Very disappointed with Biovea I have been waiting over 1 month for my order with still no luck. I have also sent two emails which I have not received a reply to. guess no one has been receiving their orders with all there recent one-star reviews.
Totally understand the COV 19 issue but one month and no replies to emails complete joke!!!!!!”
“I made an oder 12. 04. 2020 and still haven`t received this. When I asked for a refund I was tald that I can apply for one in 45 days!Shocking! This company is total joke!”
“Missing order and poor customer service. Avoid at any cost!
I do not recommend this supplier. I placed my order a month ago. I paid extra for delivery and tracking to make sure I get the item on time. The item wasn’t arriving and I sent my first email after 2 weeks asking for an update. I never got a reply. Since that time I sent another 3 emails but no reply at all. It is so disappointing.
The most ridiculous thing is that they keep sending me promotion emails telling me to order more! How disrespectful is that.
I just want my money back, for the item and for extra delivery. I will make sure that neither me nor my friends use this page in the future.”
“Absolutely despicable company. Waiting now for over three weeks for items needed urgently. I have emailed several times but been completely ignored. Similar products ordered from other companies arrived within 2 or 3 days, so Covid-19 situation is no excuse. I strongly advise anyone to avoid this disgraceful, possibly fraudulent, company like the plague.”
“I have reported several times an official request to declare my order (41154814) as lost, since it is now more than 45 days from date of shipment and even with the localization code it is impossible to find the package.
I haven't heard from Biovea back, not even a "keep on waiting". Customer service is the worst I've ever seen.”
“I placed an order over 5 weeks ago and it has not arrived. I have tried to contact them but there is no number on their website and so I used their email contact and have sent them 4 emails requesting an update. They happily took over £100 from us in products that have not arrived and will probably not be needed if they delay much longer. The customer service at Biovea is HORRIBLE, most impersonal and least compassionate. There is no human being at the end of their "customer services" line. I appreciate we are in trying times but no other company has made me follow up 4 times with not even an automated response or a quick email response. I am now requesting a refund but of course, they are not actioning that either. Some businesses will not survive this pandemic and it will be those who failed to put the customer first...”
“Same as everyone it seems , put the order in expecting a delay but not 6 weeks , dont reply to emails and nothing to say item was getting shipped from USA”
“Very disappointed with Biovea I have been waiting over 1 month for my order with still no luck. I have also sent two emails which I have not received a reply to. guess no one has been receiving their orders with all there recent one-star reviews.
Totally understand the COV 19 issue but one month and no replies to emails complete joke!!!!!!”
“I have ordered from this company in good faith. They never put anything on their website saying that the goods were coming from the US. The items are priced in Stirling which makes you think they are in the UK.
My goods have supposedly been in transit for 6 weeks now. They don’t answer emails, and obviously are not a honest company. Avoid at all costs.”
“J’ai commandé des produits chez Biovea.ch en pendant que je site était en Suisse, le 28 mars. La somme de 117.20 Chf a este débite le même jour par un site canadien?!?
À ce jour, un mois après, aucune nouvelle reçue de la part de Biovea.
J’ai bien entendu essayé de contacter la compagnie, mais impossible de recevoir une réponse. Bien sûr, il n’y a pas de numéro de téléphone auquel on peut appeler, hélas.
Je souhaiterais être remboursé, car je n’ai pas reçu la marchandise. Comment puis-je faire? La situation me semble un peu kafkaïenne :-(
Très très déçu par cette compagnie.”
“Do Not buy from this company, total scam. They will take your money, but not deliver. I’ve been waiting 5 weeks and no update. Won’t be buying here again!!”
“Do not use them! They're a rip off company! Placed my order over a month ago, they took the money straight away and still haven't delivered..applied for a refund and they say I have to wait 45 days! An absolute joke! Disgusted”
