“I have reported several times an official request to declare my order (41154814) as lost, since it is now more than 45 days from date of shipment and even with the localization code it is impossible to find the package.
I haven't heard from Biovea back, not even a "keep on waiting". Customer service is the worst I've ever seen.”
“I placed an order over 5 weeks ago and it has not arrived. I have tried to contact them but there is no number on their website and so I used their email contact and have sent them 4 emails requesting an update. They happily took over £100 from us in products that have not arrived and will probably not be needed if they delay much longer. The customer service at Biovea is HORRIBLE, most impersonal and least compassionate. There is no human being at the end of their "customer services" line. I appreciate we are in trying times but no other company has made me follow up 4 times with not even an automated response or a quick email response. I am now requesting a refund but of course, they are not actioning that either. Some businesses will not survive this pandemic and it will be those who failed to put the customer first...”
“Same as everyone it seems , put the order in expecting a delay but not 6 weeks , dont reply to emails and nothing to say item was getting shipped from USA”
“Very disappointed with Biovea I have been waiting over 1 month for my order with still no luck. I have also sent two emails which I have not received a reply to. guess no one has been receiving their orders with all there recent one-star reviews.
Totally understand the COV 19 issue but one month and no replies to emails complete joke!!!!!!”
“I have ordered from this company in good faith. They never put anything on their website saying that the goods were coming from the US. The items are priced in Stirling which makes you think they are in the UK.
My goods have supposedly been in transit for 6 weeks now. They don’t answer emails, and obviously are not a honest company. Avoid at all costs.”
“J’ai commandé des produits chez Biovea.ch en pendant que je site était en Suisse, le 28 mars. La somme de 117.20 Chf a este débite le même jour par un site canadien?!?
À ce jour, un mois après, aucune nouvelle reçue de la part de Biovea.
J’ai bien entendu essayé de contacter la compagnie, mais impossible de recevoir une réponse. Bien sûr, il n’y a pas de numéro de téléphone auquel on peut appeler, hélas.
Je souhaiterais être remboursé, car je n’ai pas reçu la marchandise. Comment puis-je faire? La situation me semble un peu kafkaïenne :-(
Très très déçu par cette compagnie.”
“Do Not buy from this company, total scam. They will take your money, but not deliver. I’ve been waiting 5 weeks and no update. Won’t be buying here again!!”
“Do not use them! They're a rip off company! Placed my order over a month ago, they took the money straight away and still haven't delivered..applied for a refund and they say I have to wait 45 days! An absolute joke! Disgusted”
“Never again, never received my order, it's now 30 days in transit, they wont investigate where it is and they wont refund my order . They claim to have refunded a previous order on the 15th of April, but still I have not received this money... do not order from this site , it's pure robbery absolute robbery... also no one will speak with you, it's all through emails and they avoid all questions you ask. Act like robots with there template responses.”
“I placed an order on the 25th of Feb 2020, I've still not received it and no one is responding to me. I'll give it another week then I'll be taking this to my bank as fraud. I was looking forward to my items, I've tracked my parcel uptown the point of leaving America and its went missing from there. I'm disappointed to read these reviews but at least I know where my order is now, its non existent 🤨”
“Don’t buy anything from these people, they ensure that they give you products with only a short shelf life / use by date and it means you don’t even get a chance to finish the product”
“Package never arrived. Terrible customer service who were so to respond my queries and refused to address my request to re-send/refund my order. Will steer clear in future and recommend others do the same!”
“My husband has ordered a parcel on 17/11/19, should arrive between 26/11- 2/12, but it has never arrived. We have been writing them 4 times already, wanting a refund, still nothing. If I could give them a zero star, I would. Shame on you, stealing money from customers, disgraceful!!!”
