“J’ai commandé des produits chez Biovea.ch en pendant que je site était en Suisse, le 28 mars. La somme de 117.20 Chf a este débite le même jour par un site canadien?!?
À ce jour, un mois après, aucune nouvelle reçue de la part de Biovea.
J’ai bien entendu essayé de contacter la compagnie, mais impossible de recevoir une réponse. Bien sûr, il n’y a pas de numéro de téléphone auquel on peut appeler, hélas.
Je souhaiterais être remboursé, car je n’ai pas reçu la marchandise. Comment puis-je faire? La situation me semble un peu kafkaïenne :-(
Très très déçu par cette compagnie.”
“Do Not buy from this company, total scam. They will take your money, but not deliver. I’ve been waiting 5 weeks and no update. Won’t be buying here again!!”
“Do not use them! They're a rip off company! Placed my order over a month ago, they took the money straight away and still haven't delivered..applied for a refund and they say I have to wait 45 days! An absolute joke! Disgusted”
“Never again, never received my order, it's now 30 days in transit, they wont investigate where it is and they wont refund my order . They claim to have refunded a previous order on the 15th of April, but still I have not received this money... do not order from this site , it's pure robbery absolute robbery... also no one will speak with you, it's all through emails and they avoid all questions you ask. Act like robots with there template responses.”
“I placed an order on the 25th of Feb 2020, I've still not received it and no one is responding to me. I'll give it another week then I'll be taking this to my bank as fraud. I was looking forward to my items, I've tracked my parcel uptown the point of leaving America and its went missing from there. I'm disappointed to read these reviews but at least I know where my order is now, its non existent 🤨”
“Don’t buy anything from these people, they ensure that they give you products with only a short shelf life / use by date and it means you don’t even get a chance to finish the product”
“Package never arrived. Terrible customer service who were so to respond my queries and refused to address my request to re-send/refund my order. Will steer clear in future and recommend others do the same!”
“My husband has ordered a parcel on 17/11/19, should arrive between 26/11- 2/12, but it has never arrived. We have been writing them 4 times already, wanting a refund, still nothing. If I could give them a zero star, I would. Shame on you, stealing money from customers, disgraceful!!!”
“Ordered Melatonin to aid sleep. Does NOT work despite Biovea's claims and reviews. I slept more badly than usual when I took it. Total waste of money”
“Fraud. Theft. Scam. Do not use.
Please report to your national consumer agency for fraud.
They used to ship from Holland, but changed their shipping from the USA over the last few months. They still DEFRAUD customers by pretending to be an EU registered company.
Since starting to ship from USA almost all of the products are getting stuck in customs indefinitely. Thus is a Europe wide problem.
Lots of customers are having this problem but they are refusing to refund customers after months of delay. I lost €50, but the scale of consumer fraud here must run into thousands of euros.
Biovea are well aware of the problem but they continue to take orders and money from EU customers even though they know the goods cannot be received.
In a small number of cases the goods are received, but with a customs charge that the consumer was not expecting as they thought they were ordering from within the EU.
You will NOT get your money back!”
“Ordered Melatonin Gummies on 28th November arrived 9th December. I consider this excellent service particularly as USA based. Was kept up to date all through products journey. Despite negative reviews I am one very happy customer ! Thanks”
