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Biscuiteers Reviews

4.6 Rating 5,797 Reviews
89 %
of reviewers recommend Biscuiteers
4.6
Based on 5,797 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Biscuiteers Reviews
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Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024
Anonymous
Biscuiteers 5 star review on 4th June 2022
Jeannine Hendrick
Biscuiteers 5 star review on 4th June 2022
Jeannine Hendrick
Biscuiteers 5 star review on 4th June 2022
Jeannine Hendrick
Biscuiteers 5 star review on 4th June 2022
Jeannine Hendrick
Biscuiteers 5 star review on 4th June 2022
Jeannine Hendrick
Biscuiteers 5 star review on 4th June 2022
Jeannine Hendrick
282
Anonymous
Anonymous  // 01/01/2019
Very tasty and unbelievably pretty. Delivered exactly when asked for. Delightful
Helpful Report
Posted 4 years ago
A miniature version of how the biscuits appeared in the picture. Extremely overpriced but cute.
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Posted 4 years ago
Hi Lisa, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x
Posted 4 years ago
Very efficient, lovely packaging, looks too good to eat.
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Posted 4 years ago
Beautifully decorated and lovely packaging. Worth the extra cost.
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Posted 4 years ago
Beautifully packaged and delicious. Superb presents
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Posted 4 years ago
Such great customer service...was struggling with a voucher code but sent an email and the response was very quick and positive....thank you
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Posted 4 years ago
Placed an order for delivery on 14 December - never arrived!! Dreadful customer service - no reply to last 3 emails and no biscuits for Christmas!!
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Posted 4 years ago
Hi Tracy, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x
Posted 4 years ago
Always delivered on time and always a delight for any recipient. Absolutely adorable biscuits and make the perfect present.
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Posted 4 years ago
These biscuits are always well received with oohs and ahhs and enjoyed when eaten!
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Posted 4 years ago
Bought as a gift so didn’t see the biscuit but delivered on time and well presented, was told it smelt and tasted delicious.
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Posted 4 years ago
I still haven’t received my item! It’s Christmas Eve! So now no longer required! Brought express delivery and in enough time.. delivered to wrong house! One email correspondence and nothing else! I’m without my goods and out of pocket!
Helpful Report
Posted 4 years ago
Hi Rocky, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x
Posted 4 years ago
I placed 2 Christmas orders to be sent to good friends far away who deserved a very special treat. They were both DELIGHTED to receive their biscuits!! I was kept updated at every step of the process and couldn’t be happier with Biscuiteers service . Sadly I haven’t been able to sample any of their wares .....yet! Maybe I’ll have to send myself a surprise.
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Posted 4 years ago
I have now received and given your biscuits and am thrilled with them. My nativity tin and contents are wonderful, much too good to eat!! Thank you so much for making gift giving so much easier. Happy Christmas to you all xx
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Posted 4 years ago
The biscuits were voted a huge success - delicious and brilliantly iced. Will definitely order again when there is a celebration to be noted
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Posted 4 years ago
As ever, reliable and efficient. My friend was delighted with the biscuits.
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Posted 4 years ago
Beautiful packaging, delicious cheese biscuits and chutney. Unfortunately a pack of biscuits arrived crushed, so it has spoiled the experience.
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Posted 4 years ago
I have ordered from Biscuiteers in the past but will not use again after a disappointing experience with a Christmas order. The products are beautiful but are sadly let down by inefficient management of orders and poor communications. I ordered weeks in advance, but four days after the delivery date I booked, the order has still not arrived - and yet on the morning of 22nd December the website is still advertising next-day delivery. It appears that last-minute orders are prioritised over those placed in advance. Customer services staff are polite but send standard template messages blaming the Royal Mail, but it appears that my order has not yet been dispatched, four days after it should have been delivered. The company needs to be proactive about informing customers of delays. Very disappointing.
Helpful Report
Posted 4 years ago
Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x
Posted 4 years ago
My friend really loved when the biscuits arrived. Such a thoughtful wee token to remind friends and family that we are thinking of them! xx
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Posted 4 years ago
The perfect Xmas present of a box of luxury chocolates within a highly decorated tin which was received with many thanks.
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Posted 4 years ago
Excellent designs, a joy to look at, a pity we eat them! Well done,congratulations!
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Posted 4 years ago
Biscuiteers is rated 4.6 based on 5,797 reviews