Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

Write Your review

Tell us how Biscuiteers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very tasty and unbelievably pretty. Delivered exactly when asked for. Delightful”

Helpful Report

Posted 4 years ago

“A miniature version of how the biscuits appeared in the picture. Extremely overpriced but cute.”

Helpful Report

Posted 4 years ago

Hi Lisa, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 4 years ago

“Very efficient, lovely packaging, looks too good to eat.”

Helpful Report

Posted 4 years ago

“Beautifully decorated and lovely packaging. Worth the extra cost.”

Helpful Report

Posted 4 years ago

“Beautifully packaged and delicious. Superb presents”

Helpful Report

Posted 4 years ago

“Such great customer service...was struggling with a voucher code but sent an email and the response was very quick and positive....thank you”

Helpful Report

Posted 4 years ago

“Placed an order for delivery on 14 December - never arrived!! Dreadful customer service - no reply to last 3 emails and no biscuits for Christmas!!”

Helpful Report

Posted 4 years ago

Hi Tracy, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Always delivered on time and always a delight for any recipient. Absolutely adorable biscuits and make the perfect present.”

Helpful Report

Posted 4 years ago

“These biscuits are always well received with oohs and ahhs and enjoyed when eaten!”

Helpful Report

Posted 4 years ago

“Bought as a gift so didn’t see the biscuit but delivered on time and well presented, was told it smelt and tasted delicious.”

Helpful Report

Posted 4 years ago

“I still haven’t received my item! It’s Christmas Eve! So now no longer required! Brought express delivery and in enough time.. delivered to wrong house! One email correspondence and nothing else! I’m without my goods and out of pocket!”

Helpful Report

Posted 4 years ago

Hi Rocky, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I placed 2 Christmas orders to be sent to good friends far away who deserved a very special treat. They were both DELIGHTED to receive their biscuits!! I was kept updated at every step of the process and couldn’t be happier with Biscuiteers service . Sadly I haven’t been able to sample any of their wares .....yet! Maybe I’ll have to send myself a surprise.”

Helpful Report

Posted 4 years ago

“I have now received and given your biscuits and am thrilled with them. My nativity tin and contents are wonderful, much too good to eat!! Thank you so much for making gift giving so much easier. Happy Christmas to you all xx”

Helpful Report

Posted 4 years ago

“The biscuits were voted a huge success - delicious and brilliantly iced. Will definitely order again when there is a celebration to be noted”

Helpful Report

Posted 4 years ago

“As ever, reliable and efficient. My friend was delighted with the biscuits.”

Helpful Report

Posted 4 years ago

“Beautiful packaging, delicious cheese biscuits and chutney. Unfortunately a pack of biscuits arrived crushed, so it has spoiled the experience.”

Helpful Report

Posted 4 years ago

“I have ordered from Biscuiteers in the past but will not use again after a disappointing experience with a Christmas order. The products are beautiful but are sadly let down by inefficient management of orders and poor communications. I ordered weeks in advance, but four days after the delivery date I booked, the order has still not arrived - and yet on the morning of 22nd December the website is still advertising next-day delivery. It appears that last-minute orders are prioritised over those placed in advance. Customer services staff are polite but send standard template messages blaming the Royal Mail, but it appears that my order has not yet been dispatched, four days after it should have been delivered. The company needs to be proactive about informing customers of delays. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“My friend really loved when the biscuits arrived. Such a thoughtful wee token to remind friends and family that we are thinking of them! xx”

Helpful Report

Posted 4 years ago

“The perfect Xmas present of a box of luxury chocolates within a highly decorated tin which was received with many thanks.”

Helpful Report

Posted 4 years ago

“Excellent designs, a joy to look at, a pity we eat them! Well done,congratulations!”

Helpful Report

Posted 4 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews