Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Biscuiteers exceeded my expectations! I sent a box of biscuits and a box of chocolates, both were beautifully wrapped and arrived exactly how they should have - on time and in one piece! They were very well received!”

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Posted 8 years ago

“The productsecond themselves are fantastic and the recipient loved them. Not all three products ordered were for the same person however the greetings card you include itemised all the items on the card? Perhaps think of not listing items on the gift card. Shame they arrived one day late even though I ordered 5 days prior. Having said all this I will be using you again as the productsun are amazing in detail.”

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Posted 8 years ago

“Biscuiteers has the most beautiful, creative selections packaged in gorgeous tins or stylish boxes. They always arrive promptly and in great condition! They are works of art that are almost too pretty to eat. Almost.”

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Posted 8 years ago

“Fabulous product and excellent presentation ! Always a delight to give and receive !!”

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Posted 8 years ago

“I normally love Biscuiteers but my friend never received his biscuit and no one is getting back to me by email with an explanation. Disappointed.”

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Posted 8 years ago

Hi Kate, Thank you for taking the time to leave your feedback. We are so sorry this has not been resolved for you; a member of the team has been looking into the whereabouts of your delivery and will be emailing you this afternoon with further information and assistance. Best wishes, Biscuiteers x

Posted 8 years ago

“So easy to order these delicious biscuits and they are always met with delight from the grateful recipients! Even the boxes make great keepsakes . Many thanks ????”

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Posted 8 years ago

“If one is wanting to send more than a card but nothing as formal as a present, the Biscuiteers cards are perfect. Original, delicious and beautifully presented they would make anyone clap their hands with glee! This is not to denigrate the fabulous tins either: irresistable.”

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Posted 8 years ago

“It was a nice biscuit, cute and decorated nice, just super small! If I saw it in a shop I wouldn't have brought it, Only because its online did I not realise the size.”

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Posted 8 years ago

“Our friends really loved the personalised chocolates for the message and also because the chocolates themselves are of such good quality. They couldn't have gone down any better!”

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Posted 8 years ago

“Very happy with the delicious biscuits.”

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Posted 8 years ago

“Beautiful!”

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Posted 8 years ago

“I love the look of the biscuits, great design and good size. Good flavour too.”

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Posted 8 years ago

“I have ordered a few gifts through Biscuiteers and they have always been perfect! I sent over the Batman tin to my dad for Fathers Day and some wedding gifts. Myself and my mum went to afternoon tea in the Notting Hill shop. It was wonderful and the biscuits have such detail and taste great!”

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Posted 8 years ago

“I can't answer your questions because I haven't heard from the person I sent them to and really feel that you should be asking them.”

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Posted 8 years ago

“Very nice biscuit and iced nicely but wouldn't say it's worth the price. Nice if you're willing to spend more as a gift but don't really got much for your money as the biscuit is as small as a digestive.”

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Posted 8 years ago

“Fab wonderful delicious biscuits! It arrived when it was supposed to, packaged beautifully. The recipient was delighted! Thank you”

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Posted 8 years ago

“The biscuits are beautiful works of art! The presentation is also beautiful.”

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Posted 8 years ago

“The product was great but let down by late delivery. I paid for next day delivery and received reassuring emails stating that my order had been received, had been made and was ready for delivery the following day. Unfortunately on the day of my friends birthday I received a text that stated that Biscuiteers had not got my order to DPD on time for it to be delivered as promised. Very disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your review. Unfortunately we were let down by our courier company on the day of your delivery, and any customers affected have been contacted directly, so I do offer my sincerest apologies for this and hope that this has been resolved for you. I do hope that the product was enjoyed despite being a day late. Please do contact yum@biscuiteers.com with any further comments or queries you may have. Biscuiteers x

Posted 8 years ago

“The biscuits were beautiful and so were the boxes they came in. They were a gift to my parents who loved them as well. The biscuits were supposed to come one day but I got an email to say it couldn't come that day so I sent an email to Biscuiteers and they apologised and sent me a £10 credit, which I think was excellent customer service and were very helpful to me.”

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Posted 8 years ago

“I ordered the Flower Power tin for a neighbour as a thank you gift for watering my window boxes for the past few months. The expected delivery time from UK to France was 7-10 days, but they arrived in 3-4 days and she was totally surprised and delighted and said the biscuits looked far too good to eat! Thank you Biscuiteers - we are now huge fans and look forward to placing our next order.”

Helpful Report

Posted 8 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews