Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Birthday biscuit arrived a day late. Various emails from Biscuiteers and courier company blaming each other. Zero accountability from either party. Just blaming each other. Poor.”

Helpful Report

Posted 8 years ago

Hi Tammy, Thank you for your review. Unfortunately we were let down by our courier company on the day of your delivery, and any customers affected have been contacted directly, so I do offer my sincerest apologies for this and hope that this has been resolved for you. I do hope that the product was enjoyed despite being a day late. Please do contact yum@biscuiteers.com with any further comments or queries you may have. Biscuiteers x

Posted 8 years ago

“Sent thank you biscuits to a friend, he said he hadn't seen anything Like it before, they looked amazing, smelt amazing, tasted fantastic the packaging was beautiful!! Would definitely use biscuiteers again x”

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Posted 8 years ago

“Sent a box of personalised anniversary chocolates which was received with many thanks. Not only for the well packaged gift but for the craftsmanship of the finished article. In their words ...too beautiful, almost, to eat.”

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Posted 8 years ago

“Brill idea and make such a thoughtful and personalized gift. Also very easy to order and the updates on delivery progress are great! I would definitely recommend and will be using for business gifting again!”

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Posted 8 years ago

“They were a birthday present for my Mam. Gluten free option was delicious!”

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Posted 8 years ago

“Stunning box, wonderously pretty biscuits - a very lovely gift to receive.”

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Posted 8 years ago

“An excellent biscuit professionally iced and packaged and delivered on time. A very welcome unexpected gift for my sister in law.”

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Posted 8 years ago

“They made the recipients smile, which made me smile.”

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Posted 8 years ago

“I wanted to send something special and different to mark the birth of a new grand-child and this gift was ideal.”

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Posted 8 years ago

“Really easy and quick service. Product was a lovely gift for my boyfriend who was really pleased. Thank you :)”

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Posted 8 years ago

“Ordered by phone. Staff friendly, helpful and efficient. A good experience. Thank you.”

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Posted 8 years ago

“I am sure the gift was good although I have not seen it or eaten it myself. The website was fairly good and geared up for gift deliveries. However, when I selected same day delivery (£15), I was told the earliest delivery could only be the next working day. When I then selected next day delivery, I was then told they needed 2 working days. However, my delivery charges were not amended. I then received an email to say I would be sent two messages - one to let me know when gift is dispatched and another to give me an estimated delivery time. I received the first message only after the delivery had been made and never got the second message. A bit unreliable”

Helpful Report

Posted 8 years ago

Thanks so much for leaving your review. I'm sorry the delivery dates were a little confusing for your order. The reason for this is that our chocolates take 24 hours to prepare, as the personalised icing needs to be allowed sufficient time to dry before dispatch so when you order all delivery times have to be pushed back 24 hours. This is explained at the checkout so I apologise that you did not find the reason for this to be clear at the time. The order was still dispatched with a same day courier, therefore the charges were correct for the service selected. Thanks again for your feedback which we will certainly take on board to try and improve our service. Best wishes, Biscuiteers x

Posted 8 years ago

“Really disappointed with Biscuiteers. My order did not arrive on the day it was scheduled to. My communication with Biscuiteers was extremely frustrating. They promised to track the order and update me, but never called back. I called again, and was again promised a callback. This never happened. There was never any apology for the situation, despite the fact that I needed the order that day as it was a gift. I requested a refund, which did eventually materialise 6 days later, but again, there was no communication regarding this so I could not be sure it was being processed. These biscuits do make a nice (though very overpriced) quirky gift, but the terrible attitude of the company dissuades me from ordering again. As for the 100% satisfaction promise - don't fall for it!”

Helpful Report

Posted 8 years ago

Hi Rachel, Thank you for taking the time to leave your feedback. We are so sorry you had such a negative experience with our service. Unfortunately we were let down by our delivery company on this occasion and had some difficulty in finding out what had gone wrong which is not at all a reflection of our usual service and we do apologise most sincerely. We understand that you have been in touch with customer services and this has now all been resolved. We are so sorry again for the issues you have had. Best wishes, Biscuiteers x

Posted 8 years ago

“10 characters?”

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Posted 8 years ago

“Very happy great Tast lovely decorated thx”

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Posted 8 years ago

“I was looking for a birthday treat for a friend, who is Mum to twins, and settled on some of your delicious biscuits that she could enjoy. She was thrilled with the delivery! Thank you biscuiteers!”

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Posted 8 years ago

“What a fantastic gift idea. The packaging was great and the biscuits were really yummy.”

Biscuiteers 5 star review on 9th July 2017

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Posted 8 years ago

“Fantastic sevice & lovely biscuits too”

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Posted 8 years ago

“They made the friends I sent them as a thank you to happy. Wonderful!”

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Posted 8 years ago

“Just let you know the gingerbread biscuit man made it in one piece to New Zealand for my daughters 30th Birthday. He is now the new icon on our what's app group although he will be eaten before she travels on to Australia this week! He was well packaged and thus survived his long journey. Many thanks Gillian brown”

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Posted 8 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews