Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want Fantastic bespoke beautiful presents this is the company. It all looks better in real life than the pictures - fabulously presented - a real lovely present to give to someone - you dont want to eat them but they also taste mighty fine!”

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Posted 8 years ago

“Sorry but wasn't able to see the biscuits as they arrived as both boxes went to friends who live away. Nevertheless wonderful gift idea for those that have everything- so unusual.”

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Posted 8 years ago

“I have had to send my order back to you, am awaiting your response. Hugely disappointed in stale,decidedly 'unyummy' biscuit. And poor value for money!!£11.50 for a tiny product. Will not be using you again unless you can promise better baking and quality.”

Helpful Report

Posted 8 years ago

Thanks for taking the time to write to us. We understand that your replacement biscuit was very much enjoyed by the recipient, and apologise again that the initial product was not of our usual standard. With all best wishes, Biscuiteers x

Posted 8 years ago

“Beautifully packaged gift, my dad loved it. He actually thought it looked far too nice to eat! Great service, wonderful idea for an alternative gift.”

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Posted 8 years ago

“Biscuits were beautifully packaged but lacked any flavour and are crazily over priced.”

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Posted 8 years ago

“The products look amazing but failed to arrive. Should have been with me on the 14th June.”

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Posted 8 years ago

“Used the letter shaped biscuit as an RSVP for a friend's wedding. She was so pleased and said it was the best ever RSVP!”

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Posted 8 years ago

“Their service customer was very helpful and lovely. They were able to meet my request. Their package was adorable from start to finish, such details that made its effects. My order even had one of their famous biscuit joined in the package!”

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Posted 8 years ago

“Lovely chocolates and biscuits. Fast service. Pretty packaging”

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Posted 8 years ago

“Lovely box of 'Get well' chocolates and 'Tea for 2' biscuits. Pretty packaging.”

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Posted 8 years ago

“I bought TomKitten for a brand new Mum to celebrate her first baby. We all thought he was enchanting.”

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Posted 8 years ago

“Beautiful products”

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Posted 8 years ago

“Bought as a birthday gift and the recipient was absolutely delighted with the beautiful piping and tasty biscuits. The tin was also beautifully presented.”

Biscuiteers 5 star review on 10th June 2017

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Posted 8 years ago

“My daughter was totally blown away by the personalised Latin Goodluck Pencil case biscuits. Could not have been happier. Thank you.”

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Posted 8 years ago

“Sent a the classic cars tin to my brother, who has been extremely ill. He absolutely loved them and they really perked hI'm up.”

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Posted 8 years ago

“Delivery was quoted as 2/3 working days but arrived on the 4th day (Saturday) when the clients i sent them to were not at work. the biscuits were delivered to a neighbouring office apparently but i have not found out if they reached the client (would have been 2 days old by then). i emailed about delivery and response said very sorry, i responded saying this was not good enough, no further response has been received from Biscuiteers. please contact me as i wish to take this further”

Helpful Report

Posted 8 years ago

Thank you for your review. I am sorry to hear you have been disappointed on this occasion. I can confirm that your order arrived on the 3rd day after being dispatched on the 2-3 day delivery service which was selected at the time of checkout. We do advise that although 95% of parcels will arrive on the 2nd day, occasionally Royal Mail need a 3rd day to complete delivery. However this was still within the selected time frame requested at the checkout. Our customer service team have been in touch directly, so if there is anything else they can be of assistance with please do not hesitate to let them know. Best wishes, Biscuiteers x

Posted 8 years ago

“My good luck gift made it to my friend in time for her exams - thanks Biscuiteers!”

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Posted 8 years ago

“Initially made the order on a Friday - didn't see that had to be before 1pm for next working day delivery. Therefore the recipient was not at home as the delivery was made on the Tuesday (unsure why we paid premium postage) when it wasn't actually next working day. Then two further attempted deliveries were made but the recipient was not there. We ended up redirecting the parcel back to us so we could drive the gift to them - this ended up with a delayed gift that was meant to cheer someone up being untimely! to make it worse the box was bashed and the lid doesn't fit on the tin so they weren't fresh. This was meant to be a kind gesture of a thoughtful gift but caused stress and a poor quality product as a result.”

Helpful Report

Posted 8 years ago

Thank you for your reply. Your order was made on a Friday after our Next Working Day delivery cut off point, so the first available date that would have been available to you, and the date that was selected was the following Tuesday. I'm sorry to hear that your recipient was not at home at the time the delivery was made. Our courier service do their best to keep customers informed of their one hour time slot, and provide alternative options if a recipient will not be at home, such as leaving the parcel with a neighbour. I'm sorry to hear that this was not appropriate for you. I believe you have been in touch directly with customer services who are further looking into the damage your tin received in transit on its journey. Again, we do apologise that this was a disappointing experience for you. Best wishes, Biscuiteers x

Posted 8 years ago

“Great iced biscuit alternative to a birthday card.”

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Posted 8 years ago

“Beautiful, nice-tasting biscuits”

Biscuiteers 5 star review on 30th May 2017

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Posted 8 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews