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Black Diamond Spas Reviews

4.9 Rating 226 Reviews
98 %
of reviewers recommend Black Diamond Spas
4.9
Based on 226 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Black Diamond Spas Reviews
Visit Website

Phone:

01246 261 807

Email:

jpdspas@gmail.com

Location:

Unit 1, Stand Park
Chesterfield
S41 8JT

Write Your review

I had a fantastic service and experience from the very first call with Olli, he was knowledgeable and helpful. I loved that we could interact with their businesss WhatsApp during the call to look at garden access and after our conversation as well whilst I was getting my garden organised. The delivery time was very fast, less than a week, and the guys who delivered Ant and Gary were bleeping marvellous. It wasn’t an easy route into my garden but they were very careful, tag teamed it perfectly and got it done. Thanks guys. I’d highly recommend this company. And the tub is incredible. Top quality, I got the Monaco 2 which I think is the most popular, and it hasn’t lost even half a degree of heat in nearly 24 hours. I don’t know how that’s possible but I’m very happy with the energy saving.
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Posted 1 month ago
Cant fault this company whatsoever . Service from start to finish has been excellent .
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Posted 1 month ago
fantastic company from start to finish, always at the end of the phone for queries , great team for the installation of our madrid spa, will recommend this company for high standards
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Posted 1 month ago
Amazing service from start to finish. Nothing was too much trouble for Grant and Justin who delivered, installed and filled the hot tub and went through everything before they left. Phoned the showroom after installation and the service was second to none. Would highly recommend this company. Competitive pricing and an all round great experience! Add
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Posted 1 month ago
From the initial phone call / enquiry to the actual delivery , everything has been spot on . Plenty of help / advice each time we phoned . Grant and Justin delivered with no problems and gave plenty of advice / help . Wouldnt hesitate to recommend .
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Posted 1 month ago
I was given two separate recommendations for Black Diamond Spas and I have not been disappointed. The initial hot tub I ordered was damaged in the warehouse and Jake and the team went over and above to sort the problem out - even going as far as to load two replacement tubs onto the lorry for me to choose between, have provided quick responses to any questions I have had since owning my tub and send out any accessories ordered extremely quickly. I cannot recommend them highly enough.
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Posted 2 months ago
Ordered over the phone, paid deposit, paid balance before delivery. Delivered and set up by nice staff. Developed a vibration noise after 2 weeks, but they sent someone out promptly to fix it. Would recommend.
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Posted 3 years ago
Absolutely love my new tub! Decided on Black Diamond Spa after a friend's recommendation. James and Jake were helpful before the sale and answered all of my 100 questions. Grant and Chris delivered and were extremely professional. My estimated delivery was 8-10 weeks and it came in 5, which was a bonus. Thanks for the fab customer service!
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Posted 4 years ago
Jake is a credit to this company, he ensured our complaint about a broken hot tub was resolved and even got us an upgraded model. I have recommended this company to all my friends and customers as they have hot tubs at great prices for the spec.
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Posted 2 years ago
Black diamond spa are excellent! They are so quick to respond to any query and extremely helpful. Terry, who serviced our hot tub, was friendly and super knowledgeable. He gave us lots of great advice about limescale issue. We absolutely love our hot tub and would recommend Black Diamond Spa to anyone looking. Great customer service!
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Posted 4 months ago
Great item at a good price, fantastic service. Jake and the team kept me in touch, and superb installers, even though they had to drive over 3 hours to get to us. A follow-up visit to assist with a minor issue and again they were professional and friendly.
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Posted 4 years ago
Recently purchased a hot tub from Black Diamond Spas of Chesterfield. Nice showroom with friendly staff and great product knowledge. Good install by Terry and Jordan, highly recommend.
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Posted 3 years ago
Excellent from start to finish. Browsed the easy to get round website, a quick phone call to a man that couldn't be more helpful and the tub arrived exactly when they said it would. The delivery team deserve extra praise. Very friendly and helpful. Everything you could ask for from a purchase.
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Posted 11 months ago
Grant and Chris were very professional and knowledgeable about hot tubs and aftercare. Highly recommend them if you're interested in hot tubs.
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Posted 4 years ago
Just had my Monaco tub serviced and a jet blockage cleared under warranty. Excellent service all round and the chap who came to do the work was very polite and professional. Wouldn’t buy from anywhere else!
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Posted 2 years ago
Bought my hot tub through these guys 3 years ago, and have had it serviced yearly since. Great service, fantastic quality
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Posted 3 months ago
To say a massive thank you to all at Black Diamond Spas for their support in purchasing and installing our hot tub. The customer service was excellent from Jake in sales and from Aaron & Wayne on installing it. They all provided a friendly professional service. Would recommend to anyone.
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Posted 9 months ago
I had my Atlantis Spa delivered last Wednesday (4 Sep 24) by Aaron and Wayne and I have to say I am absolutely delighted with it. First thank you to Jake and James at Black Diamond Spas for the help and for answering my many questions and the smooth purchasing and delivery process . Also a special thank you to Aaron and Wayne who delivered and installed my new hot tub, despite having to negotiate my steps and garden gate which they had to remove and refit (it closes much better now, thank you). Also the comprehensive guidance on how to operate the spa. Considering the very reasonable price, and I have searched extensively for a 2 person Spa/Hot Tub and nothing comes anywhere near the Atlantis for price, it is real quality in its construction and operation. Thank you guys, I look forward to using it soon!
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Posted 10 months ago
Great service , Delivery was brilliant the guys were great new exactly what they were doing fast and effective . Great Service
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Posted 10 months ago
Brilliant, I would recommend Black Diamond Spa's, from the time I ordered to the delivery. The 2 installer where quick, tidy and very good explaining how to use our Atlantis Lounger Hot Tub.
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Posted 10 months ago
Black Diamond Spas is rated 4.9 based on 226 reviews