Hi Carl, we received your product review and are sorry to hear that you had a problem with the coupon discount. An email was sent to help resolve the issue.
Thank you for your continued support, Siegfried. I have forwarded your feedback to our team for consideration. We value your business and look forward to serving you again.
Hello Matthew, we're sorry to hear about your recent experience. A parcel escalation was sent to Aramex to follow up on your order. The same information was shared with you by our customer service team. Delays can be brought about by different factors one of which is a huge backlog at the receiving depot. Nevertheless, we're sorry that your experience was unsatisfactory. We value your business and wish you much success.
“Probably the worst flavoured protein powder I’ve ever tried. I cannot drink it with water or milk. I need to blend with a banana and literally anything to mask the taste and smell. Absolutely foul. Only reason I consume it is because I don’t want to waste it”
We're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
We're sorry to hear this, Benito. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
We're sorry to hear this, Peter. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“I bought the protella after seeing the advertisement on Instagram. This is the most disgusting protein powder ive ever had and it tastes nothing like Nutella. You should be ashamed , do you not taste your own product? It's basically a chemical version of chocolate. What a waste of money”
We're sorry to hear this, Hanlinh. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
Hey Soner, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase!
Hi Mandeep, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“Went to pay and it said error so I tried again and it charged me then took weeks to get my money back, also can’t stand the taste of the protella haven’t even tried the other 2 flavours yet not sure if I want to now”
Hi Emilio, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
Hi Bungchhuong Lim, we're sorry to hear about your recent experience. We'd like to know how we can help to resolve the issue for you. We've sent you an email to better understand if this relates to the delivery or your ordering experience on our website. We look forward to your response.
“I never received my package nor the refund when I asked for it. I just received an email saying the product you purchased was cancelled and refund is in process. Its been a month since I asked for refund and no response from any member of the team. 0 stars from me.”
Hi Chaitanya, we reprocessed the refund for your order. We apologise that it did not come through we we initially processed it. Please check and confirm if you have received it. We sent you an email should you require additional assistance.
Hello Anglea, we are sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. Please know that we will share your feedback about the promo duration and how it is inconvenient for customers. An email was sent to help sort this matter.
Hello Damien, we are sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. Please know that we will share your feedback about the promo duration and how it is inconvenient for customers. An email was sent to help sort this matter.
We're sorry to hear about the coupon discount issue, Sevdailj. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
Hello Dylan, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 18/09/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. As of today, tracking information has been updated and confirms that parcel has been delivered. Information has been shared with you through email as well.
“I'm sure the protein powder is good, but the courier you choose to deliver with has taken almost a month, and it's still not even here. I've since switched to another protein that delivers with AusPost and probably won't ever try to get more from you guys again. It's sad but too much stress trying to find out when they're going to "attempt" to deliver it during the day.”
Hello Jakob, we apologise for the inconvenience. We can see that the parce l was returned after delays in ddelivery. A refund was provided and details were sent to you via email. Please let us know if you require additional assistance.
