Hey Luke, We’re sorry to hear this. We dispatched your order on 09/12. Unfortunately, due to covid restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
Hey, We’re sorry to hear this. We understand that it would be very convenient for you to drop by and pick up your order. At the same time, due to privacy and security reasons, we are not accepting walk-in orders at our warehouse. We also value your safety given that we're still in the middle of a global pandemic. We would be glad to help you in making sure the products get to you after you place an order. Kindly let us know if you require additional assistance.
“I placed my order on the 6 December and still have not received it after many emails and a call was told today it still has not been collected. Advised not sure what was happening with it might go today.
A free shipment of goods would also be a better compensation
Jules”
Hey Jules, We’re sorry to hear this. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. I will be sending you an email to further assist you with this concern.
“Still haven’t got my order after 3 weeks covid is not an excuse I have ordered many other things att this present and received them much quicker. Change freight company as you will be losing customers daily. Not happy will not buy again nor will my gym if I don’t receive this week.”
Hey Anthony , We’re sorry to hear this. We dispatched your order on 12/12/2021 and delivered on 15/12/2021. Kindly confirm if you have received the parcel.
Please be assured it's our responsibility to ensure your order arrives for you. We will follow this up directly with the couriers and keep you updated if not yet received.
Hi Legend,
Should you have any issues with your order with us please email sales@blackbeltprotein.com.au and we will be glad to address your concerns. We will be waiting for your email.
Thank you!
“Unfortunately I can't give a positive review as my order has not arrived. Ordered on 26 August and still have not received my order on 9 September. It is the fault of the couriers you have engaged.”
We look forward on having your order delivered as soon as possible. We will follow-up with Aramex regarding the ETA of your order. We will update you via email as soon as they respond.
Thank you!
“Hey guys,
I’m usually not the one to write a review but this is just some
Feedback. the protein tastes awful, the pre workout tastes even more awful and I’m scared to try the bcaa and the other protein packs too. I’m sorry but I Won’t be getting them again.
Thanks anyway for the protein. But I don’t think I can actually stand the taste”
“Pretty unhappy.
The protein develops a thick foam when shaken. Support tells me "this is normal for all proteins". I've never seen it with any other protein.
They want me to pay for return postage.
The fake sugar taste is also pretty noticeable, and the packaging is annoying.
Pretty sure most of the 5 star reviews are fake”
Hi,
We do apologize for the delay and inconvenience this has caused you.
Please send your order number to sales@blackbeltprotein.com.au and we'll be glad to assist you with your shipping enquiry.
We will be waiting for your email.
Thanks!
