Hi Karl, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“Very poor web design, hard to navigate .
The signup didn't work even though it said " signed up successfull" or something along that line but upon clicking on the link I only got " subscriber not regconised" or something similar.
The create account button should be on the front page, not burried in the checkout somewhere .
The free shipping code was not seen any where, I only got it by calling in to ask about the singing up (supposed to get you the freeship).
The whole experience was so negative, I almost gave up to be honest.”
Hello Jim, we're sorry to hear about your recent experience. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hi Pujita, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
Hi Richard, we are sorry about the delay in completing the delivery of your order. A parcel enquiry was raised with the courier and we're still waiting for their update. We have sent you an email to keep you updated of the progress.
Hi Grzegorz, we are sorry to hear about your recent exeprience. We have escalated the issue with the courier since you reported it to us. After speaking with you again recently, we requested that the courier send the parcel back per your request. We are still waiting to hear back from the courier. We will let you know as soon as we have updates.
Hi Khetan, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
Hi Greg, we are sorry to hear about your recent experience. Upon checking, the parcel was delivered to a collection point after unsuccessful delivery. Tracking details were also sent to the email address associated with the order after it was dispatched. It might have gone to your spam or junk folder. We sent you an email to help sort this issue.
Hi Effie, we are sorry to hear about your recent experience. We've sent you an email to help with the delay and provide feedback to the courier. Looking forward to your response to help resolve the issue.
We're sorry to hear this, Basilio. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“Some if the worst protein I've ever had. The nutella flavour had a really bad after taste. The cookies and cream was kinda ok but didn't mix well at all and left a weird residue in my shaker. Im not even going to try the other flavour I got. All 3 bags going straight in the bin”
We're sorry to hear this, Justin. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
Hey Huzaifa, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Thanks for your recent purchase
Hey Jess, we are sorry to hear about the coupon code issue. We sent you an email to properly investigate the matter and help resolve it. We look forward to your response.
Hi Greg, we appreciate your feedback. We apologise for any inconvenience this has caused and would like to explain.
Regarding the discount codes, as 'Welcomefs' is for New Customers, it has a one-use limit, which means it won't work if it has been used before by the same user. As we already have some sale supplements on our website, our 'FRENZY' code does exclude already discounted supplements, as mentioned in the promotional material.
“I have not received this order .. please advis
Elaine Taylor 31/17 Walco Drive
Toormina
NSW 2452 Australia
I do not have a Tracking number .. very worried.
Please advise. Urgent. Not happy.”
“3 weeks late and I sincerely don't believe the parcel has been with auspust all this time. I think you guys are playing silly games with the auspost system. It's very common for your business to be late with deliveries according to the reviews.”
Hello, Rafael. We are sorry to hear about your recent experience. We discovered that there was an issue with the courier, and they are investigating the status of your parcel. We sent you an email to resolve this issue. We look forward to hearing from you.
Hello Deirdre, we're sorry to hear this and the inconvenience this has brought you. We've sent you an email to help resolve the issue regarding the delay in delivery.
