“Nothhing but issues. Firstly, did my order (good pricing) included a bulk pack and 1night protein. When i ordered it said they had two Night Proteins in stock. Ordered and paid. Next day got an email saying they had no stock (even tho they said they had 2 of that flavour), so chose another flavour. Was shipped Aug 31...and heard nothing since. Been almost two weeks and heard nothing, order tracking is stuck on over east location. Emailed at least two days ago and got no response, yet got two emails for reviews?!?!?! disappointed, was recommended to Blackbelt by a mate but even he is shocked at the length of time and whats been happening (he also lives in WA and ordered his a day after me and already has his stuff). Very disappointed and wont be ordering again.”
Hello, we're sorry to hear about your recent experience and the trouble it has caused you. We responded to your email noting that we had raised a parcel enquiry with Aramex to determine the delay and expected delivery date of your order. As of the moment, we are waiting for them to provide a status update. We will email you as soon as we hear back from them
“Tried ordering 3 items from the website, was told there was a problem with the transaction so tried again.
The second time the order went through, afterward I check my email & find that both orders actually went through.
Sent a message to black belt explaining & asking to cancel one of the orders but didn’t get a response & was changed & they were shipped.
After receiving double the amount of product that i actually wanted in 2 separate boxes I would say they taste pretty average which is the reason I only wanted 1 order as a test run.
Won’t be buying again.. Not happy.”
Hello Joseph, we have received your feedback on the issue you encountered, and we apologise for the inconvenience. We will gladly assist you with the refund or replacement process. If you can return the product with at least 80% of the contents intact, we can issue a replacement or refund. Please let us know when the parcel can be picked up by the courier. If you do not want to go through the hassle of returning the merchandise, we can issue a 15% off coupon code for what has occurred. Additionally, we might have missed you email about this issue. Please make sure all correspondence is sent to support@blackbeltprotien.com.au
Hello Regan, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel today, 08/03/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made follow-up with the courier to chase up the delivery and make sure this gets to you. As of today, tracking information has been updated and confirms that it has been picked. Tracking details were also shared with you via email.
“Bought during so called sale where discount code didn’t work. Left an enquiry with the team and also a note with order that it didn’t work. Team made no effort to contact. Not happy. Protein taste is ok but not the best. Will probably use other brands. Protein pancake is convenient but again put off from ordering from Blackbelt”
Hello Trevor, we are happy to assist you in applying the stated 20% discount you were supposed to receive from the order. We experienced a technical issue during this promotion, which has now been resolved.We appreciate your business and would like to help you resolve this issue.
“The site is so confusing and difficult to navigate, especially given that I ordered 3kg of vanilla whey protein isolate but the picture was still of a Protella. Just FYI. I hope I just get my 3kg of vanilla whey protein isolate.”
Hey Jess, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Regan, thank you for your review and recent purchase. We noticed that your order has been delivered so we want to check with you how your experience is. Please let us know if there is anythin gthat has changed for your review. We value your business and look forward to serving you again.
Hey Lorraine, we are sorry to hear about your recent experience. But, we will be glad to help resolve this for you. I have sent you an email to confirm the order details so that we can look into the matter further. Have a great day!
“Very disappointed not sure if has been labeled wrong but Coffee protein not coffee flavour but plain vanilla flavour have not tried other ones yet but first impressions are nothing but a disappointment”
Hey James, we're sorry to hear this and the inconvenience this has brought you. This may be a picking issue that resulted in the incorrect product. However, we will be glad to help you. I have sent you an email to arrange for a review of what has happened. We value your business and would like to resolve this for you.
Hey, We’re sorry to hear this. Unfortunately, due to staff shortages and the high volume of arriving parcels at the courier, sometimes parcels can be delayed. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. If you could provide us more information of about your order via email at support@yourbrandnutrition.com.au, we can chase us the delivery and check the details for you.
Hey Jaymis, uunfortunately, there have been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022
Hello Thiago, thank you for your feedback and apologise for the delay of th delay of the delivery. We have shipped your parcel since 11/04/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made follow-up with the courier to chase up the delivery and make sure this gets to you. As of today, tracking information has been updated and confirms that parcel is now in NZ. Information has been shared with you through email as well.
Hello Kylie, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 28/02/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made follow-up with the courier to chase up the delivery and make sure this gets to you. Information has been shared with you through email as well.
Hey Regan, thank you for your feedback and we understand where you are coming from. Upon checking, your parcel has been dispatched since 31/03 with expected delivery date between 05/04 - 07/04. Please let us know if we can provide additional assistance. Rest assured, it's our responsibility until you get your delivery.
“Disappointed by the price increase (I haven’t seen it happen on other brands only bbp )The order I made got delivered to wrong address and once I proved it to customer service there was no offer of sending out another package or something for the inconvenience. Been a very long drawn out process and will not be shopping with BBP again”
Hey Jesse, we are sorry to hear about this. We made an offer to replace or refund the products as soon as Aramex has confirmed they were lost. As you requested, the refund has been processed and details have been sent to you via email. For the price increase, there has been significant inflation in our raw ingredients prices, and we're doing our best to keep prices low without compromising the quality of our products. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
“Hi guys, I don’t usually bother with these reviews but I have to say I Really don’t like your products. I purchased the protein pancakes and they are awful, the batter doesn’t cook properly and the taste is very artificial, I also purchased the coco gains and the same , it’s powdery in your mouth and it is so artificial. I also purchased the caramello protein that I don’t even want to open to try it.
So unfortunately I will not be buying again from you.”
Hey Cheena, We're sorry to hear this! While the vast majority of our customers love our products, we unfortunately can't please everyone. However, If you're not happy for any reason. We're happy to refund you. I've sent you an email on how to proceed. We appreciate your feedback and hope the gainz remain with you!
Hey John, We’re sorry to hear this. We dispatched your order on the 31/01. Unfortunately, due to COVID restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
Hey Rupert, We’re sorry to hear this. We dispatched your order on the 31/01. Unfortunately, due to covid restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
“The flavours are horrible..
the Nutella flavour is nothing at all like Nutella, the reason why I bought the pack.
The pack was cheap! Which was great if I was actually going to use it.. but I’m not, too sweet and sickly.
Waste of money unfortunately, definitely would not recommend.”
Hey Curtis, we arere sorry to hear this! While the vast majority of our customers love our products, we unfortunately can't please everyone. However, If you're not happy for any reason. We're happy to refund you. I've sent you an email on how to proceed. We appreciate your feedback and hope the gainz remain with you!
