Hey Regan, thank you for your review and recent purchase. We noticed that your order has been delivered so we want to check with you how your experience is. Please let us know if there is anythin gthat has changed for your review. We value your business and look forward to serving you again.
Hey Lorraine, we are sorry to hear about your recent experience. But, we will be glad to help resolve this for you. I have sent you an email to confirm the order details so that we can look into the matter further. Have a great day!
“Very disappointed not sure if has been labeled wrong but Coffee protein not coffee flavour but plain vanilla flavour have not tried other ones yet but first impressions are nothing but a disappointment”
Hey James, we're sorry to hear this and the inconvenience this has brought you. This may be a picking issue that resulted in the incorrect product. However, we will be glad to help you. I have sent you an email to arrange for a review of what has happened. We value your business and would like to resolve this for you.
Hey, We’re sorry to hear this. Unfortunately, due to staff shortages and the high volume of arriving parcels at the courier, sometimes parcels can be delayed. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. If you could provide us more information of about your order via email at support@yourbrandnutrition.com.au, we can chase us the delivery and check the details for you.
Hey Jaymis, uunfortunately, there have been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022
Hello Thiago, thank you for your feedback and apologise for the delay of th delay of the delivery. We have shipped your parcel since 11/04/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made follow-up with the courier to chase up the delivery and make sure this gets to you. As of today, tracking information has been updated and confirms that parcel is now in NZ. Information has been shared with you through email as well.
Hello Kylie, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 28/02/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made follow-up with the courier to chase up the delivery and make sure this gets to you. Information has been shared with you through email as well.
Hey Regan, thank you for your feedback and we understand where you are coming from. Upon checking, your parcel has been dispatched since 31/03 with expected delivery date between 05/04 - 07/04. Please let us know if we can provide additional assistance. Rest assured, it's our responsibility until you get your delivery.
“Disappointed by the price increase (I haven’t seen it happen on other brands only bbp )The order I made got delivered to wrong address and once I proved it to customer service there was no offer of sending out another package or something for the inconvenience. Been a very long drawn out process and will not be shopping with BBP again”
Hey Jesse, we are sorry to hear about this. We made an offer to replace or refund the products as soon as Aramex has confirmed they were lost. As you requested, the refund has been processed and details have been sent to you via email. For the price increase, there has been significant inflation in our raw ingredients prices, and we're doing our best to keep prices low without compromising the quality of our products. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
“Hi guys, I don’t usually bother with these reviews but I have to say I Really don’t like your products. I purchased the protein pancakes and they are awful, the batter doesn’t cook properly and the taste is very artificial, I also purchased the coco gains and the same , it’s powdery in your mouth and it is so artificial. I also purchased the caramello protein that I don’t even want to open to try it.
So unfortunately I will not be buying again from you.”
Hey Cheena, We're sorry to hear this! While the vast majority of our customers love our products, we unfortunately can't please everyone. However, If you're not happy for any reason. We're happy to refund you. I've sent you an email on how to proceed. We appreciate your feedback and hope the gainz remain with you!
Hey John, We’re sorry to hear this. We dispatched your order on the 31/01. Unfortunately, due to COVID restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
Hey Rupert, We’re sorry to hear this. We dispatched your order on the 31/01. Unfortunately, due to covid restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
“The flavours are horrible..
the Nutella flavour is nothing at all like Nutella, the reason why I bought the pack.
The pack was cheap! Which was great if I was actually going to use it.. but I’m not, too sweet and sickly.
Waste of money unfortunately, definitely would not recommend.”
Hey Curtis, we arere sorry to hear this! While the vast majority of our customers love our products, we unfortunately can't please everyone. However, If you're not happy for any reason. We're happy to refund you. I've sent you an email on how to proceed. We appreciate your feedback and hope the gainz remain with you!
Hey Luke, We’re sorry to hear this. We dispatched your order on 09/12. Unfortunately, due to covid restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
Hey, We’re sorry to hear this. We understand that it would be very convenient for you to drop by and pick up your order. At the same time, due to privacy and security reasons, we are not accepting walk-in orders at our warehouse. We also value your safety given that we're still in the middle of a global pandemic. We would be glad to help you in making sure the products get to you after you place an order. Kindly let us know if you require additional assistance.
“I placed my order on the 6 December and still have not received it after many emails and a call was told today it still has not been collected. Advised not sure what was happening with it might go today.
A free shipment of goods would also be a better compensation
Jules”
Hey Jules, We’re sorry to hear this. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives. I will be sending you an email to further assist you with this concern.
“Still haven’t got my order after 3 weeks covid is not an excuse I have ordered many other things att this present and received them much quicker. Change freight company as you will be losing customers daily. Not happy will not buy again nor will my gym if I don’t receive this week.”
Hey Anthony , We’re sorry to hear this. We dispatched your order on 12/12/2021 and delivered on 15/12/2021. Kindly confirm if you have received the parcel.
Please be assured it's our responsibility to ensure your order arrives for you. We will follow this up directly with the couriers and keep you updated if not yet received.
