Thank you for your review, Paul. Your order was received, however, just the shipping cost was charged. The refund was processed today, 5/1/23. Should you require assistance in real-time, you may contact our customer support while placing the order. We value your business and look forward to serving you again.
Hello Cameron, We received your product review and are sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. Please know that we will share your feedback about the promo duration and how it is inconvenient for customers. An email was shared to help sort this matter out.
Hey Jonathon, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
“I am unable to give a review at this time as I have not yet received my order.
I have made contact in regards to this order and am yet to receive any communication further from this.”
Hello Kate, thank you for your update. I have raised a parcel enquiry and requested an update regarding the delivery. Please note that we will keep onto it until the parcel gets delivered to you. We will share any update from the courier as soon as we get them.
“The courier service was extremely poor. Was ‘onboard for delivery’ for 3 days. The parcel was received in a completely torn condition. The order was incorrect. I received whey instead of one additional casein. The caramel whey was completely rancid and had gone off. Had to be binned. I got in touch with your customer service for all of the above, but got no response. Never again from you guys!”
Hello, thank you for your feedback and for reaching out. We sent you an email on 24/10 but did not receive your response. An email was sent again today to help regarding the issue. We look forward to hearing from you.
Hey Shaun, unfortunately, there have been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
“Flavours are good and would buy again for the flavours but mixablity is very poor. Tried in 3 different shakers with and without spring but no luck, very clumpy. Other brands mix fine in the same shakers.
If this could be fixed I'd buy again.”
Hey Josh, we're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
“I rate the protein 2 stars. It stinks up the cupboard when stored, as well as the apartment when I make a shake. It does not taste good and does not mix well with my oatmeal to make protein oatmeal. I would go back to purchasing protein from UProtein like I was prior to this purchase.”
Hello Laxmi, We're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Hello Nicholas, we are sorry to hear about the issue of the discount being removed. We have sent you an email to sort this matter out and provide a satisfactory resolution.
“I initially was happy with Black Belt Protein. But now I'm honestly unsure if I will shop through you guys again. Your product, and before this customer service was amazing. I requested my product not be left alone without signature. Courier emailed me to say it would be left without authorisation. I messaged you guys and you said it would be sorted. But it wasn't, courier left it and went. When I messaged you guys, you viewed the message and ignored it. Not what I want, and not what I would tolerate in my own standards.”
Hello Joseph, we received your review and apologise for missing part of your chat. The feedback about the courier has been raised to the product and dispatch team. Additionally, we have raised the same concern with the courier as the delivery method since order placement was signature required. An email was sent to you personally to help resolve this matter. We look forward to your response.
“I would love to be able to review the current products that I have ordered but I am still yet to receive them (ordered 29th July)
I have ordered from BBP in the past and the products themselves are great but each time the delivery times are the biggest let down
I understand there are difficulties with some transit at the moment but I don't experience these issues with all of your biggest competitors (i.e. Bulk Nutrients, VPA to name a couple)
This makes it hard for me to continue to order from BBP”
Hello Dom, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We shipped your parcel on 29/08/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. We have made a follow-up with the courier to chase up the delivery and make sure this gets to you. As of today, tracking information has been updated and confirms that the parcel has been delivered. Information has been shared with you through email as well.
Hello Laura, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 09/05/2022. Delay can be brought by different factors one of which is a huge backlog at the receiving depot. As of 10/05/2022, tracking information has been updated and confirms that parcel has been delivered. Information has been shared with you through email as well.
“Still waiting for the order to arrive….. and Havant been given any for of updates even after contacting the post about it no one could tell me where my parcel is”
Thank you for your purchase, Teagan. We verified that the product was delivered on May 17, 2022. Please let me know if you received it. In similar circumstances, please contact us via email so that we can follow up with the courier on your behalf. Please let us know if you need anything else.
Hey Chris, we’re sorry to hear this. We dispatched your order on 05/04/2022. Unfortunately, due to staff shortage and a high volume of arriving freights, sometimes parcels can be delayed. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
“I ordered 5kgs of protein in mid March, which I can track has been sitting at the depo since the 17th March.
I called customer service who said they will check up on the order and sent me an email, however have received no update and it’s the 9th of April. Shame that this is first time this has happened and have been ordering protein for years.”
Hello Ferhat, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 16/03/2022. Delay can brought by different factors one of which is huge backlog at the receiving depot. We have made follow up with the courier to chase up the delivery and make sure this gets to you. As of today, tracking information has been updated and confirms that delivery is due today. Information has been shared to you through email as well.
“Ordered my protein as I had a discount code. After going through checkout I decided to get express shipping as I was running low and wanted to get it quicker. Almost 3 weeks later and the protein still hasn’t arrived. Would hate to see how long standard shipping takes”
Hello, thank you for raising this with us and we apologise for the delay in fulfilling this order for you. If you can provide us with the order details, we would be glad to check on the progress for you and make a follow with the courier. Please be assured it’s our responsibility to get you your parcel, and we will keep on it with the courier until it arrives. Furthermore, we can process a refund of the express shipping because of what happened.
“My rating of "POOR" is not a reflection on the product - The product is excellent. The rating is a reflection on how the price for WPC has gone from $199 for 10 Kg in July 2021 to $335 for 10 Kg in February - Dont think I've ever seen any product increase in price by 68% in such a short time”
Hey David, thanks for your feedback. We value and appreciate it. Unfortunately, there has been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2022.
Hey Kyme, we dispatched your order on the 31/01. Unfortunately, due to covid restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
