Hey Mark, We’re sorry to hear this. We dispatched your order on the 01/27. Unfortunately, due to COVID restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
Hey, we’re sorry to hear this. Unfortunately, due to covid restrictions, sometimes parcels can be delayed. It could be a case that a driver has tested positive somewhere along the way to your location. Please be assured it’s our responsibility to get you your parcel, and we will keep onto it with the couriers until it arrives.
Unfortunately for all Ecommerce retailers, this is the unfortunate reality until covid restrictions ease. We hope you can understand these circumstances are out of our control for the time being.
“Cost wise - my last order in July this year(identical to this one) cost $198 for 10kg - 5 months later $254 for the identical order. I understand increased costs etc BUT 28.28% is in the excessive class. This means I will now Thank you.start to look around for a comparable product hopefully at a better cost”
Hey David, we're sorry to hear this! While the vast majority of our customers love our products, we, unfortunately, can't please everyone. Pricing increase was brought by global demand and increase in Whey. We appreciate your feedback and hope the gains remain with you!
“Very poor customer service. I waited weeks for my order and when I called the company they told me it had been shipped and to call the shipping company, which I did and they told me they don’t deliver for black belt protein. After more than six weeks the product finally arrived and it is the most disappointing product I have ever tried. Grainy and tastes like chemicals, which most be all the additives they put in this inferior product. I will never purchase from this company again”
Hey Russell, we're sorry to hear this! While the vast majority of our customers love our products, we, unfortunately, can't please everyone. However, If you're not happy for any reason. We're happy to refund you. Kindly let us know if you'd like to proceed with this. We appreciate your feedback and hope the gainz remain with you!
We would like to inform you that you have picked two specialty flavours (Cookies and Cream and Banana Coffee WPC). You will be charged an additional $5 per specialty flavour, that is why you have been charged for $85.
Hope this helps!
Thank you!
We do apologize for the delay of delivery William.
I've reached out to your email address. Please be assured, I am working the get the resolved for you asap.
Hi Glen, apologies for this. We will be happy to replace your Salted Caramello there with you. Please email us at sales@blackbeltprotein.com.au so that we can process your replacements right away. We will be waiting for your email. Thank you!
“Was very excited to try the protella but was very disappointed. Doesn’t taste like hazelnuts or Nutella and is extremely sweet. I know I will get sick of it very quickly”
“The protein oats are not edible just revolting and the choc mint flavour is way too sweet. I have found the protein powders don’t mix as well as other brands and are clumpy”
“Sorry I don't like to write negative reviews so no need to publish this of course. My son had a bad reaction to this protein and we had to throw it in the bin. It may have been his stomach but this hasn't happened for other products.”
We do apologize for this incident. Please email us at sales@blackbeltprotein.com.au for the details of this issue. We will be waiting for your email.
Thank you!
We do apologize for the delay in delivery Adam. We will be following up with the courier for your order. We look forward on having your order delivered as soon as possible.
Hi Nathan,
May I know what's the incorrect item(s) that you have received? Please send us a photo of the items you have received and the packing slip to sales@blackbeltprotein.com.au and we'll be happy to sort it out.
We will be waiting for your response.
Thank you!
“It’s okay. The flavours are average and so is the price. The vegan has a strange aftertaste. WPI tastes fine. Nothing exciting though. Good basic/ no frills products.”
