“I would've purchased a pre-workout (Heisenberg) and a few other things from here had there been precise ingredient lists for the items in question. If such a list is present it needs to be much easier to find. Not having precise ingredient lists is: Unacceptable, costing you money and (to my knowledge) is NOT COMPLIANT with Australian law”
We are sorry to hear about your recent experience. Due to proprietary reason, formulation could not be disclosed. We would release formulation where information is available at a later time.
Hey Alaa, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
“To be honest I already emailed with a discrepancy to no reply. I stated that the vanilla peanut butter flavour protien I got in my 3 kilo pack was very unpleasant it tasted off and smelt badly of chemicals I threw it away.. On a positive note the other two flavour I had gotten were nice protella and choc honeycomb.
Im quite hesitant on purchasing again as this was my first purchase and I was dissatisfied.”
Hey Ben, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
“i joined promotion and got email saying free shipping costs but on checkout it said you have to pay. If its free can you email me and if possible make it express shipping (if that is free as a part of the promotion)”
Hey Kian, we're sorry to hear about the coupon discount issue. We will gladly assist you in investigating what happened. Promotional periods vary, and some may end within a single day. We have sent you an email to help resolve this issue. We look forward to your response.
Hey Nick, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
“a little upset that I couldn't use my phone to order... something about java script. Never had an issue before so I had to turn on my main computer which was a drag”
Hey David, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Jesse, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Additionally, we will raise the PayPal payment system. Thanks for your recent purchase
“The BBP standard is usually excellent, but this order left me disappointed. Dissolving and flavour problems with both of the WPI flavours.
The maltodextrin was the usual high standard.”
Hey Al, we're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
“While I like the BBP range and the deal I received on the essentials pack, I am extremely unhappy with the courier service in Aramax, it’s been over two weeks and still no delivery. Now I have to venture 1 hour away to collect my goods.
Not sure I’ll use BBP again aslong as they use Aramex as a courier service”
We're sorry to hear this, Luke. Your order was shipped on 17/04/23. Unfortunately, due to high incoming volume and courier staff shortages, parcels can sometimes be delayed. Please know that it is our responsibility to get your parcel to you, and we will keep track of it with the couriers until it arrives. As of the most recent update, we asked you to confirm when we could ask the courier to redeliver. Tracking details were sent to you via email. We look forward to your response.
Hey Joshua, thank you for your feedback. Unfortunately, there has been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2023.
Hello, we're sorry to hear this. While the great majority of our consumers enjoy our products, we cannot please everyone. However, if you are dissatisfied for any reason. We will gladly refund your money. I've sent you an email with instructions on how to proceed. We appreciate your input and wish the gainz be with you!
We're sorry to hear about the coupon discount issue, Ryan. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue.
I eagerly await your response.
Hello Jordan, we are sorry to hear about the coupon discount issue. If you can provide the coupon code, we will gladly assist you in investigating what occurred. Promotions have varying durations, and some may expire within a single day. Please know that we will share your feedback about the promo duration and how it is inconvenient for customers. I look forward to your response.
Hey Richard, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. Should the issue arise, you can try another browser or clear your browsing history. We look forward to serving you next time.
Hey Manpreet, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Brad, thanks for your feedback. We value and appreciate it. There are promotional coupon codes that we send to our customers that at times include free shipping. Please be assured that we have taken note of your feedback for review of our future promotions. Additionally, we sent you an email to sort out the issue you encountered.
