Hi Brett, thank you for your purchase. We apologise for the error you''ve encountered upon ordering. We will send you a separate email to help resolve it.
“Had to attempt order 5 times as Apple Pay and order submit wouldn’t work. Unable fully register account due to payment platform issues and then unable to reset password because account not fully registered. Charged 4 times for product due to payment platform issues”
Hi Corey, we apologise for the inconvenience. you experienced upon ordering. The duplicate orders have been refunded and issue was resolved via email. Please let us know if you require additional assistance.
“2 out of the 4 times I’ve ordered, I’ve had issues with you not receiving orders or pay (even though it went through). Apart from that, product has been good.”
Hi Aymen, we are sorry to hear about your recent experience. Upon checking, your recent order has been successfully delivered. It was dispatched within 24 hours and received the next business day. Should you require additional assistance, please send us an email at support@blackbeltprotein.com.au
Hey Joe, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hey Jaxon, we are sorry to hear about the coupon code issue. We sent you an email to properly investigate the matter and help resolve it. We look forward to your response.
“I clicked on an old order and tried to order from that by clicking on ORDER AGAIN. Instead of placing that order it only selected the shipping and didnt actually select the same order again so I have now paid for shipping twice”
Hi Kirsty, thank you for your recent purchase. We processed a refund of your first order to return the shipping cost. We look forward to your response.
“The Black Belt delivery partner is beyond shocking. I’ve now had multiple issues with them delivering to the wrong address and orders being lost. This will definitely impact my decision to re-order with Black Belt. I will look to other companies that use Aus Post.”
Hello Steph, thank you for bringing this to our attention and we apologise for the delay in fulfilling your order. We have shipped your parcel the same day it was ordered, 18/07/2024. We've sent you an email to confirm if you have received the parcel so that we can assist you accordingly. We look forward to your response.
“recent 2 orders have been disappointing. The flavour profile has worsened and now they're increasing prices. Just seems like worsening quality with increasing prices.”
Hi Shreya, Unfortunately, there has been significant increases in global whey prices. We strive to be as affordable as possible through our direct-to-consumer model. We're hoping to see whey prices come down in 2024.
Hi Michael, we're sorry to hear about the coupon discount issue, Ryan. We will gladly assist you in investigating what happened if you can provide the coupon code. Promotional periods vary, and some may end within a single day. Please be assured that we will share your feedback on the duration of the promotion and how inconvenient it is for customers. We appreciate your business and would like to help you resolve this issue. I eagerly await your response.
“2 for good pricing and decent product. No marks for anything else. So many unanswered emails over the years. Even after being a loyal customer for YEARS. Lower score also cos last 3 times I ordered and rated like this I never got a 10% voucher”
Hey, we are sorry to hear about the coupon code and email issue. We sent you an email to properly investigate the matter and help resolve it. We look forward to your response.
“Delivery was fairly quick. Got 4kg of protein concentrate, vanilla and strawberry. Mixes really well, but flavours are not great. Both taste like they have flour in them. Regretting buying 4kg straight up now. Hydrocut is ok.”
Hi Luke, we're sorry to hear about your experience and would like to look into it more. We would need to collect the product as part of our return process and investigation. An email has been sent with instructions to further assist you with this. We appreciate your input and wish the gainz be with you!
Hey Luke, we are sorry to hear about the coupon code issue. We sent you an email to properly investigate the matter and help resolve it. We look forward to your response.
Hey Ziggy, we are sorry to hear about the coupon code issue. We sent you an email to properly investigate the matter and help resolve it. We look forward to your response.
Hey Christine, we are sorry to hear about the coupon code issue. We sent you an email to properly investigate the matter and help resolve it. We look forward to your response.
Hey Leigh, thanks for the review. Your feedback about the website is noted and has been reported to our web team. We aim to make sure our website is as customer-friendly as possible. We look forward to serving you next time.
Hello Leah, we're sorry to hear about your recent experience. We have sent you an email to address the issue regarding advertisement. We look forward to your response so we can resolve this for you.
“I did not receive the promised shipping fee offer that was advertised on the webpage when I first visited. Additionally, the assistant's response time was quite slow when I sought help.”
Hey Mei-ling, we are sorry to hear about the coupon code issue. We sent you an email to properly investigate the matter and help resolve it. We look forward to your response.
