Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.69

1.7 Rating 162 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

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Metrics

1.7

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 10th August 2022

James Cortazar

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and easy to use website with no postage cost”

Helpful Report

Posted 6 years ago

“The staff are really friendly and helpful and I bartered for a great deal, something I didn't expect. Always call in when I go to Oxford.”

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Posted 6 years ago

“They had the product I needed and it was easy ordering on line through Amazon. Easy tracking my order which then arrived perfectly on time. I would recommend Blackwell's Uk as a very good bookseller.”

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Posted 6 years ago

“I have ordered books over the last year for my book group. The books have all arrived very promptly with an enail notifing me that the book is on its way.”

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Posted 2 years ago

“Sounds like these guys need to sort out their customer service...but they have a ton of books, I think they order some from the US that you can't find anywhere else (besides Amazon, which is evil personified). I ordered from here a lot during the pandemic and still do when I can't find certain titles elsewhere. They do take forever and a day to ship and to reach you, but I think the selection makes up for that.”

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Posted 2 years ago

“I was pleased with the service. I ordered a book and it took only 2 extra weeks to arrive from UK (I had been advised that would take longer)to Australia. Considering our international borders have been shut for nearly 18months and airline traffic is a trickle I thought that was pretty good! (It's taken just as long to receive something from Australia itself during this pandemic!!!) It was also packaged well. PS: Love the vintage edition bookmark, thank you!”

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Posted 2 years ago

“I'm very confused seing so many bad reviews here. I'm an international buyer and have purchased 4-5 separate times from this website and each order arrived in ±2 weeks. Reading these reviews makes me think I got lucky each time and now I'm hesitant to buy again. The only reason I gave 4 stars instead of 5 is because they dont really package books that well so they may come with a couple of scratches. I did email them yesterday regarding an order that came in a little damaged so I guess I'll see what their customer service is like, but like I said, there was no problem up untill now and I actually planned on buying more from them.”

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Posted 2 years ago

“I received my merchandise in mint condition in about 20 business days. I did receive a response from customer service with an accurate tracking number for my book. I admit it's frustrating not being able to reach a person when your order is running late.”

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Posted 2 years ago

“My ordered book last March 8, of this current year, finally arrived yesterday and I was startled. It took four months before it reached our customs and/or postal office here in the Philippines. And it reached to my door at 9th of August this year. A little bit of patience.”

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Posted 1 year ago

“good choice of books, good prices, but not reliable delivery services”

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Posted 6 years ago

“Long wait. Wrong book sent. Non-existent customer service. Don’t do it.”

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Posted 3 weeks ago

“First and worst experience. Ordered my book in Dec for a Christmas present for my grandma and my order never arrived. Contacted and change three customer service officers with each advising me to wait without providing any substantial details on the status of my order.The lack of transparency and resolution has left me extremely disappointed. If you are buying any books from them, think twice. The negative feedbacks are true!”

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Posted 2 months ago

“Had to contact them to figure out what was going on with my order after no communication past a "your order has shipped email", they told me it was getting returned and that /supposedly/ I'll get a refund.”

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Posted 4 months ago

“I had huge fees because of them and they didn't want to do anything for me.”

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Posted 6 months ago

“I ordered 6 books that should have been shipped together, they shipped them separately which resulted in me having to pay taxes for all 6 of them instead of being exempt of it, as stated on their website. They declined all responsabilities, but changed the infos on their website and refused to answer me after that. Do not buy from them if you live outside the UK, they are a scam.”

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Posted 7 months ago

“My experience was downright horrible!!!!! I ordered "How do Japanese women stay young and look young" from them on 8 April 2023. On 13 April 2023 I received an email to say they had despatched the book. Then silence!!!! I emailed them on 28 April 2023 and a malay staff named "Raina Mohamed" replied saying I had to key in my tracking no. I tried to and the reply was "no such transaction". I emailed Raina again to ask her to check. Then she replied to say something stupid like she was checking. It is 3 May 2023 today in Singapore and I have been sending her many reminders. She still did not bother to reply. I told her to refund my money. No reply. Such horrible service. Can anyone advise how do I get my money back???!!!!”

Helpful Report

Posted 1 year ago

“Missinformation through emails and 1 missing book from the 4 i ordered and paid for. Never got a refund or the book. Don't recommend.”

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Posted 1 year ago

“This company misleads buyers from outside of the UK. Please if you are buying from them and you intend to ship outside of the UK, DO NOT check out as a guest. According to the business, you cannot track your order if you don't create an account.”

Helpful Report

Posted 1 year ago

“Have tried 3 times to order a book on the Web site. No confirmation if payment went through or not. Wish I'd read reviews first..”

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Posted 1 year ago

“Never again. Book ordered for a birthday well within time has still not arrived - customer ‘service’ (there’s a misnomer for a start) finally admitted that it didn’t leave within the promised time. Pity nobody thought it a good idea to let me know. Finally extricated a limp apology, but still no book and a disappointed birthday boy. The contract is that I pay and you send, Blackwells. Shame that only one of us kept to the agreement.”

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Posted 1 year ago

Blackwell Books is rated 1.7 based on 162 reviews