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Blackwell Books Reviews

1.7 Rating 162 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

1.7

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

Blackwell Books 3 star review on 10th August 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Quoted up to 15 days delivery. Took my money and received one email saying order received and processing. No delivery and no communication since. The website is always down and email is a no reply. Looks like I have been dudded.”

Posted 2 years ago

“Appalling service. I ordered a book on 21st Sept, confirmation came through on email, and then nothing. No order updates, no dispatch notice, no booked delivery slot, nothing. After a few days, reached out on email (no phone number provided) and had to wait for 3 days before a tame response apologising as they had tech issues. Waited again, still no update, emailed again on 30th, still no response. Clearly happy to take the money but not send the goods and unable to contact anyone to resolve. I've now got to try to cancel the order and get my money back. Like I say, absolutely appalling service. Recommend you DO NOT USE THIS COMPANY.”

Posted 2 years ago

“False advertising, the book I bought was explicitly stated as 1st Edition, January 1990 The book I received on the other hand was from at least 2 decades later, with references to ebooks and the death of the author in the opening pages.”

Blackwell Books 1 star review on 15th September 2021

Blackwell Books 1 star review on 15th September 2021

Posted 2 years ago

“Order hasn’t arrived and it’s been 2 months”

Posted 2 years ago

“Like so many of the other reviews my order never arrived, no way of contacting the business apart from by email which gets a reply saying case closed and solved. This business has no concern for either their customers or their businesses name. I seriously wonder how they are still in business. I hope for anyone reading this review they are doing so before buying from this company and not after making a purchase that never arrives. Shame there’s no option for 0 stars. I seriously suspect all the 5 star reviews like this company is a scam, Buyer beware,”

Posted 2 years ago

“Seriously don't know how these guys are still operating. They don't actually send the book for overseas deliveries and if you write to them to request an update or refund, they just close the case. Do yourself a favour and don't take the risk.”

Posted 2 years ago

“Would give no stars if I could. Wish I’d read the reviews first book hasn’t turned up and was supposedly shipped 4 weeks ago”

Posted 2 years ago

“First time ordering through Blackwells and I'm still waiting for an order I placed and paid for 6 weeks ago. Can't track the order on the online tracker and they don't reply to emails and are hard to contact. Really disappointed. Reordering the book as it's a now very belated gift through Book Depository.”

Posted 2 years ago

“Ordered Books month ago, after a month got reply lost in transit Worst customer service”

Posted 2 years ago

“JUST ORDER FROM AMAZON !! Order of 1 book dispatched 9 days ago, still haven't received the delivery. Customer service is terrible and just push the blame to Hermes, my money was paid to Blackwells not Hermes, sort yourselves out, joke of a company.”

Posted 2 years ago

“Very slow to dispatch and several days to receive using some cheap service called whistl combined with the worst courier service which is hermes, Item arrived with the clingfilm on book ripped in several areas and part of the foil on the outer scuffed, seems to be no easy returns process either. I don't want to support amazon but i will also refrain from supporting blackwells in the future”

Posted 2 years ago

“I tried to cancel an order the day I submitted it. Now I find it’s in the post and the money debited from my account. No activity has shown up on the Blackwells My Account. Website is impossible to use and no telephone contact is accessible. How do I return an unopened, unwanted package?”

Posted 2 years ago

“Appalling customer service. Still waiting for my order to arrive that was allegedly despatched 25th June, and they have now closed my case. Would not order ever again from here or recommend.”

Posted 2 years ago

“Tried to order a copy of the Xeelee Omnibus, but both my Visa and Paypal were declined despite having sufficient balance for the book.”

Posted 2 years ago

“What I ordered for my grandchild’s birthday surprise in March hasn’t arrived yet! Customer service is non existent and login to find out is even worse. No reply for the emails. Very poor.”

Posted 2 years ago

“I ordered a book from UAE on December 8th 2020 and still, i did not receive the book ... I paid $117 ....sent several emails but no reply...”

Posted 2 years ago

“I bought volume 30 of Attack on Titan, it’s the last volume I need and it was on sale. I paid for faster delivery, 2-4 business days. It’s several days past that and no sign of it arriving. I’ve emailed asking after my book, no response. Customer service is terrible. Price is reasonable and the delivery is appalling. Convinced it’s a scam site”

Posted 2 years ago

“I wouldn't give them one star if I could. The company needs to review their on line service. It is the worst I've come across. 14days waiting for a notebook AND IT STILL HASN'T ARRIVED YET and I'm live in the UK. Customer service tuck 6 day to reply to my email. Witch didn't help find were my order was Will read review on companies before I use them next time .”

Posted 2 years ago

“Purchased a second hand book for over £31.00 plus £2.49 postage on 10th May. Confirmation of payment via PayPal email arrived immediately. Dispatch email arrived next day on 11th May. It's now 30th May and no book! Have tried to contact Blackwells 5 times, even emailed the bookshop in London. I only get automated responses saying check account for updates. My order does not show on the account. I am so upset my book has not arrived, and no customer service whatsoever. Will the book ever arrive.? Should have gone to Amazon...Shame on you Blackwells!”

Posted 2 years ago

“Terrible experience!! Avoid if you can. I wanted to support the smaller seller rather than Amazon, but I’m still waiting for the book to arrive almost a month later!! As it was a present for someone, I went back to trusty Amazon and got it delivered the next day. It’s impossible to speak to anyone at Blackwells. You have to send a request, but that gets ignored too. Still in the process of trying to get my money back, but I’m not holding my breath.”

Posted 2 years ago

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Blackwell Books is rated 1.7 based on 162 reviews