Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Balloons were lovely, however arrived 2 days after the event. Need to work on ensuring they get delivered on the day you choose. Otherwise don’t have that as an option”

Helpful Report

Posted 3 years ago

Hello Hannah, I am sorry to hear that Royal mail delivered your order later than you had hoped for. As a business we are very aware of the issues that Royal mail sometimes face at peak trading periods and therefore make it very clear at several points during the customer transaction process that if you require a specific dated delivery our suggested method at present is with our DPD tracked service. To avoid disappointment, we have even gone so far as to create a separate box at checkout reminding each customer of the challenges Royal Mail are facing because we hate our customers being let down in anyway. We always provide full tracking information to our customers based on the service they select and log each complaint internally so that we can take this up personally with Royal Mail. Sadly, they have been clear with us that if you chose delivery with them this this is not a guaranteed next day nor tracked service. We dispatch a customers order 1 working day prior to selected delivery date for optimal results, regardless of how far in advance you have ordered them (again this is stated clearly on our website) If any customer wishes to have their order dispatched earlier than this we are always happy to try and help if they contact us beforehand, the difficulty with sending out orders prior to 1 day dispatch is that some may arrive earlier than the desired date and then spoil the surprise for the recipient. I hope that you understand that Royal Mail aspect of the delivery is somewhat out of our control, but we always do our best to give the best possible service. Warm wishes Tilly

Posted 3 years ago

“Balloons were good but arrived 2 days too early which spoilt the surprise and not what I asked for.”

Helpful Report

Posted 3 years ago

“They were for a gift but arrived 2days after the child’s party! Partly my fault as I thought Over£10 was a great deal to pay for next day delivery! However balloons were beautiful so I’ve been told! Thank you! I would suggest that maybe advice on website could suggest possibly putting delivery date earlier than on the day of event so hopefully there will be no disappointments!”

Helpful Report

Posted 3 years ago

Hello Linda, Many thanks for your review and the feedback is appreciated. We do make it clear at several points during the transaction process the issues that Royal Mail sometimes face especially at peak times and we have a pop up box just before checkout that you have to click before moving forward. We are very happy that your recipient enjoyed the balloons :) Warm wishes, Tilly

Posted 3 years ago

“Everything was fine except the no five was not as firm as the 0 it looked like it was golng down”

Helpful Report

Posted 3 years ago

Hello Carol, Thank you for taking the time to review your order with us. I am sorry to hear that the 0 was not as firm as it should have been. I cannot see an email from you so on this occasion I was unable to send out a replacement. Please let me know the next time you order should you ever have a problem again. Warm regards Tracey

Posted 3 years ago

“Mixed The balloons arrived on Tuesday and one was deflated by Thursday shame as usually they last at least a week.”

Helpful Report

Posted 3 years ago

“For the price I thought i was ordering an airwalker - My mistake balloon was NOT described as airwalker Delivery was ok and writing on ballon was ok. £25 for large balloon plus delivery”

Helpful Report

Posted 3 years ago

Hello Jack, We are sorry to read your review. I have checked your order and you ordered a Jumbo Supershape Balloon. We do not sell airwalkers or advertised our jumbo balloons as airwalkers, so I am sorry that you feel you have been mislead in some way. Kind regards Tilly

Posted 3 years ago

“Have used Bloonaway a few times but unfortunately this latest order arrived with 1 balloon out of the areangement of 3 deflated.”

Helpful Report

Posted 3 years ago

“Balloons were really nice but the main Balloon was not fully inflated therefore not looking it's best.”

Helpful Report

Posted 3 years ago

“Balloons were really nice but the main Balloon was not fully inflated therefore not looking it's best.”

Helpful Report

Posted 3 years ago

Hello Raymond, Thank you for taking the time to review and we are sorry to read that the main balloon was not fully inflated. I could not see an email from you where we could have tried to help rectify the situation. Unfortunately sometimes a balloon has a micro fault that is not visible whilst rest and testing in our studio before we ship. Warm wishes Tilly

Posted 3 years ago

“I order a Birthday balloon with sweets. The balloon came really quickly and was cute. I contacted company as no sweets arrived. Tilly emailed me and apologised and as a way of saying sorry was going to add a gigantic lollipop with the order. The lollipop was smashed to pieces on arrival. They did try and put things right but I'm so disappointed with the overall service. Wont be recommending company!”

Helpful Report

Posted 3 years ago

Hello Nina, Thank you for your feedback. I am so sorry to see that the Lollipop we sent to apologize for the delayed sweets was smashed. It was wrapped in bubble wrap so it saddened me to see the state of the Lolly. While we'd love the opportunity to regain your trust, we do understand how frustrated you must have been. As I said in our emails I have taken your feedback back to production, it will allow us to resolve any further problems and help us to improve. All the best Tilly

Posted 3 years ago

“The main balloon of the clown was fine, but sadly one Balloon arrived in the bunch already deflated.”

Helpful Report

Posted 3 years ago

Hello Deborah, We are sorry to hear that you had an issue with part of your order. We thrive to offer the best balloons and experience possible. 98% of our customers love our service and products. I cannot seem to see an email from you regarding the deflated balloon as we could have sent out a replacement to go with your Cool Colourful Clown. We look forward to providing you with some lovely handcrafted balloons in the future. Warm wishes Tilly

Posted 3 years ago

“Quick delivery but asked for personalised writing on one balloon - this didn’t happen and instead it was sent with some sweets which I didn’t want.”

Helpful Report

Posted 3 years ago

“The ordering and delivery etc were excellent, but both balloons deflated a lot the day after we received them. Really disappointing as I thought we’d get at least 2-3 days out of them.”

Helpful Report

Posted 3 years ago

“Bloonaway were let down by their stockists so the requested balloons were changed to a different type and then DPD delivered the balloons three days late. What did arrive looked good though”

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Posted 3 years ago

“Very disappointed as one balloon was deflated and the others have started to deflate now.”

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Posted 3 years ago

“I was a little disappointed, one of the balloons was not inflated fully.”

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Posted 3 years ago

“I was a little disappointed this time because one of the balloons had started to deflate by the time they arrived, and some of the others have started to deflate already. Usually, they stay inflated for ages. Don’t know whether the hot weather is contributing to this. Bloonaway are normally very good.”

Helpful Report

Posted 3 years ago

“I would of liked to give a higher review but one of the balloons were deflated which was very disappointing as it was part of a 21st birthday gift”

Helpful Report

Posted 3 years ago

“3 balloons as described delivered as stated. Value was OK, box arrived damaged but fortunately items were in tact.”

Helpful Report

Posted 3 years ago

“I didn’t think the balloons looked as good as the photo. Expected more swag on the ribbon as per the picture. But all in all arrived on time but expensive for £25 inc postage”

Helpful Report

Posted 3 years ago

Bloonaway is rated 4.8 based on 3,210 reviews