Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07904832525

Write Your review

Tell us how Bloonaway made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really excited to receive my balloons promptly only to find out one of the five balloons was deflated when box was opened. At the end of the day, job was done as my daughter was super happy and remaining balloons decorated her birthday table beautifully however I feel i did not receive the full service for the price I paid.”

Helpful Report

Posted 2 years ago

Hello Margarita, Thank you for taking the time to leave a review. I am sorry to hear that one of the balloons within your 5 bouquet arrived in anything less than perfect condition. I cannot see where we have received an email from you regarding this. Please could you contact me at tilly@bloonaway.co.uk and we will look into this immediately for you. Warm wishes Tilly

Posted 2 years ago

“Although they looked nice I don’t think the sizes of the balloons were worth £100+. They were no bigger than the same in the card shops or supermarkets. Two of the balloons were deflated. It wasn’t as if anyone had damaged the box, as the damaged ones were from different boxes. Also the complimentary sweets in the boxes were poor. Mixture of four sweets two fruit salad and two blackjacks in each box is not really worth the mention. Otherwise the balloons were lovely and hubby loved them although I would think twice about buying again. I won’t give you a negative review publicly as the reviews I’ve given are suggested improvements, apart from the deflated balloons.”

Helpful Report

Posted 2 years ago

Hello Connie, Thank you for taking the time to leave a review although we were disappointed to read the review as we were not made aware of any issues with your order. I have checked the system for any contact, correspondence and relevant emails, but nothing is appearing other than the email questioning delivery time. Our foil balloons last several days. If a balloon arrives in anything less than perfect condition, we will gladly provide customer service relevant to the situation if we are contacted immediately with photo evidence. Regarding the sizes of the balloons, I am not sure I understand as all our balloons state the size on our website. Within your order you had ordered our standard size balloon bouquets and our giant numbers. Warm wishes Tilly

Posted 2 years ago

“Balloons where exactly what we order however we did pay extra for a nominated day they arrived a day late.”

Helpful Report

Posted 2 years ago

Hello Christine, Thank you for taking the time to leave a review. I am sorry that our 3rd party courier let you down with delivery but we are very glad that it arrived in time having spoken with Jonathan via email. I hope you had a wonderful day. Warm wishes Tilly

Posted 2 years ago

“Was very happy but it went down quickly”

Helpful Report

Posted 2 years ago

“After a few hiccups… due mainly to the third party courier company, I believe, these balloons were found and delivered. They cheered the whole ward up not just the recipient.”

Helpful Report

Posted 2 years ago

“The balloons arrived on time, however box was very badly damaged, driver apologized, at first looked as if everything was ok.,but in opening 1 balloon was burst.luckily didn't detract from display and still looked good .”

Helpful Report

Posted 3 years ago

“Ballons where lovely. The reason iam giving a 3 star , it’s because they arrive late on in the day, and my 22 daughter had to wait in all day, for what you pay and it’s not cheap, they should be delivered morning,”

Helpful Report

Posted 3 years ago

Hello Annmarie, Thank you for taking the time to leave a review. I have taken a look at your order and can see you chose next day delivery with our courier before 6pm. You can also chose delivery by 12 noon or before 10.30am both on a next day service too. Warm wishes Tilly

Posted 3 years ago

“The balloon took 2 days to arrive and though it looked very nice it deflated very quickly! Thought it should have lasted longer!”

Helpful Report

Posted 3 years ago

“I ordered balloons for my flatmates birthday, and although the balloons itself were perfect, I paid an extra £15 for delivery to be before 10am as that was when I needed them for and they did not arrive until 4pm. I will not be purchasing from this company again for that reason.”

Helpful Report

Posted 3 years ago

Hello Maddy, Thank you for taking the time to review us. We have been in email contact regarding the late delivery with DPD and I hope that I have managed to resolve this issue. Warm Wishes Tilly

Posted 3 years ago

“I ordered the balloons specially for my niece's 21st Birthday and specifying the delivery date. Unfortunately the balloons were delivered two day too early.”

Helpful Report

Posted 3 years ago

Hello Fatma, Thank you for taking the time to review. As you will see on our website all our Monday deliveries are put on a 48hr service and may occasionally arrival early. I have emailed you. Warm wishes Tilly

Posted 3 years ago

“Our balloon was supposed to arrived fully inflated. When the box was opened all we saw was limp and saggy lump of plastic. They did replace and send another one. But the surprise had gone.”

Helpful Report

Posted 3 years ago

“Purchased 3 helium balloons for my daughters birthday. Arrived on time, unfortunately one of the balloons had already deflated.”

Helpful Report

Posted 3 years ago

“Disappointed as the balloon arrived late so ruined the surprise.”

Helpful Report

Posted 3 years ago

“Ordered a balloon for my daughter’s birth of her little girl.On the Sunday after ordering on the Saturday realised the name on the confirmation slip was Alan not Alana.Emailed them hurriedly to change the name and to confirm they had Recieved my email.When the balloon arrived it still had Alan on it with a pink train of hearts.No one had read my emails and the person who did the writing obviously did not think that Alan was an odd name with a pink streamer.Very upset as I cannot see my grandchild and this was a way of sending my love.”

Helpful Report

Posted 3 years ago

Hello Deirdre, Thank you for taking the time to write your review. We did not see your emails otherwise of course we would have made the change. It is company policy not to change a customer's wording unless we been told to. We greatly appreciate the feedback and will learn from this mistake. Warm wishes Tilly

Posted 3 years ago

“Posted well in good time , quite disappointed when I saw photos very cheap average balloons did not see evidence of personilsed, my aunt was happy with them , not best value for money but fit the purpose in the lockdown, had no choice”

Helpful Report

Posted 3 years ago

“I requested delivery on my daughter’s birthday and although I had an email saying they would be delivered on that day they actually arrived the day after. This was a bit disappointing as we had planned a zoom birthday get together and the balloons were not there for that.”

Helpful Report

Posted 3 years ago

“I was a little disappointed that the balloons only stayed inflated for 2 days but the balloons themselves were very pretty”

Helpful Report

Posted 3 years ago

“I was a bit disappointed that the balloon I chose wasn’t sent a different one was delivered instead with the right name but missing the tiara”

Helpful Report

Posted 3 years ago

Hello Resham, I am very sorry to have read that the balloon you received was not exactly as it should have been. I unfortunately have not received an email from you otherwise I could have sent out a replacement. Please contact me the next time should you have any problems. Warm wishes Tilly

Posted 3 years ago

“Hi, I ordered for a Monday delivery ahead of a Tuesday birthday surprise. The order was delivered on Saturday morning, so it wasn’t a surprise for the recipient, and also one of the balloons was half deflated by Tuesday (despite reassurance via email this wouldn’t be the case). I can provide pictures. Service was almost...too punctual?! Very good packaging and product (aside from deflation) though”

Helpful Report

Posted 3 years ago

Hello Poppy, Many thanks for leaving us a review and we are sorry to hear that your number had lost a fair bit of inflation. I cannot see an email from you regarding the problem so on this occasion we were unable to help you rectify the problem. Warm wishes Tilly

Posted 3 years ago

“Good balloon package of 3 balloons purchased for my Mum's birthday. Unfortunately her birthday fell at the weekend and I could not justify spending an additional £10 on the DPD tracked delivery option (on a cost of £21.46 for the balloons) so opted for 1st class delivery. The balloons didn't arrive until after her birthday. Disappointing.”

Helpful Report

Posted 3 years ago

Hello Claire, I am sorry to hear that Royal mail delivered your order later than hoped for. As a business we are very aware of the issues that Royal mail sometimes face at peak trading periods and therefore make it very clear at several points during the customer transaction process that if you require a specific dated delivery our suggested method at present is with our DPD tracked service. To avoid disappointment, we have even gone so far as to create a separate box at checkout reminding each customer of the challenges Royal Mail are facing because we hate our customers being let down in anyway. We always provide full tracking information to our customers based on the service they select and log each complaint internally so that we can take this up personally with Royal Mail. Sadly, they have been clear with us that if you chose delivery with them this this is not a guaranteed next day nor tracked service. We dispatch a customers order 1 working day prior to selected delivery date for optimal results, regardless of how far in advance you have ordered them (again this is stated clearly on our website) If any customer wishes to have their order dispatched earlier than this we are always happy to try and help if they contact us beforehand, the difficulty with sending out orders prior to 1 day dispatch is that some may arrive earlier than the desired date and then spoil the surprise for the recipient. I hope that you understand that Royal Mail aspect of the delivery is somewhat out of our control, but we always do our best to give the best possible service. Warm wishes Tilly

Posted 3 years ago

Bloonaway is rated 4.8 based on 3,210 reviews